Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 762 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“Beautiful rug. Long wait for rug to be in stock. Delivery very good.”

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Posted 2 years ago

“Speedy Delivery. Good Quality rugs,”

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Posted 2 years ago

“Ok in the end. Wrong rug delivered and getting info out of staff via email was like pulling teeth. No reply to voice mail and incorrect tracking details and information regarding replacement given. Full like pure luck when the right rug arrived. Very happy with product but I don’t think I’d order from this company again.”

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Posted 2 years ago

“Nice enough design, but the colours aren't nearly as deep as they were shown to be in the photo, and it is very thin. I'm not happy with how much I paid, even at the discounted price.”

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Posted 2 years ago

“Non-existent customer service. Calls and emails never get answered.”

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Posted 2 years ago

“The delivery of the ordered rug took over 2 months. The DX delivery service then said they took attempt for a week to deliver but never came to our house. We worked from home for this period and they never rocked up. Highly disappointing process”

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Posted 2 years ago

“It is thinner than it shows in the pictures. And it is not stable. The material is not good and it doesn’t cost the money”

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Posted 2 years ago

“The rug is as I imagined and pleased overall. However Delay in delivery over 5 weeks from order, very little communication or apology.”

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Posted 2 years ago

“Really lovely rug for a fantastic price. Excellent quality. Delivered in a timely manner. Will purchase future rugs from woven again.”

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Posted 2 years ago

“Fantastic quality very happy with my purchase”

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Posted 2 years ago

“Order made on 31.01 arrived by mid March. The rug is lovely, however there is much woven Could improve on.”

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Posted 2 years ago

“Only read the bad reviews after placing my order so was very apprehensive if I would receive my rug on time. Luckily I did , but unfortunately seemed to have received someone else’s by mistake too! Was a bit of nightmare getting in touch with someone to pick up the other rug but eventually got sorted.”

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Posted 2 years ago

“I was looking at this particular rug on another site but it was quite dear for what it was, put the name of the rug in Google and woven came up also with a 20% discount, I was dubious at first as didn’t know woven as a site but took the plunge and bought from them, the rug was with me within 2 weeks (came from abroad) I’m very pleased with my rug and the price and the quick delivery and would definitely buy from them in the future”

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Posted 2 years ago

“I am still waiting for one of my products more than 2 months after purchase despite several emails and a telephone call. My last email went unanswered.”

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Posted 2 years ago

“Terrible customer service. One phone call, the rest of communication through email at it was impossible to get through to a human again.”

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Posted 2 years ago

“Love both my rugs and got great bargains! Can't believe I got my larger rug for £60 when they seemed to have a 'flash sale' on top of sale prices. I like this site a lot and I hope they introduce other items.”

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Posted 2 years ago

“Great quality rugs. 4 stars because the delivery courier chosen was terrible and they delivered my rug to the completely wrong person.”

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Posted 2 years ago

“Prompt service, great quality and value for money”

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Posted 2 years ago

“Worst customer service I experienced ever. I wasted money with this company and very unhappy”

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Posted 2 years ago

“Never received my rug Rang and rang and emailed with nothing back”

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Posted 2 years ago

Woven is rated 4.2 based on 762 reviews