Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 756 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“Excellent! Loved my runner and it was delivered promptly.”

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Posted 1 year ago

“Really pleased with rug and it arrived sooner than expected!”

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Posted 1 year ago

“Gorgeous rugs. I am so pleased with them. I am taken aback by how thick and luxuriously soft they are. Hope I can keep them looking their best.”

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Posted 1 year ago

“What I wanted, at a price I thought fair & delivered very quickly, thank you.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I have been asked for a review when I have not yet received the rug I ordered 3 weeks ago nor been notified of its dispatch nor received a reply to my request for an update which I requested 4 days ago.”

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Posted 1 year ago

“From the order to the delivery everything ran smoothly. When I called with a query the phone was answered promptly and wealth with. Delighted with product too.”

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Posted 1 year ago

“Product was good but not right for us. Return was arduous and costly.”

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Posted 1 year ago

“My rug was exactly as expected. I love it, it's so soft underfoot. Delivery was swift and I would recommend Woven to others.”

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Posted 1 year ago

“Dreadful customer service phones switched off and no one answered emails,after 2 weeks my rug had not been delivered and no way of knowing if we would ever receive it then suddenly arrived with no communication from supplier or delivery company”

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Posted 1 year ago

“We waited far to long with no communication at all we had to ring to find out what was happening with our rug .you need to have better customer communication.we love our rug .”

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Posted 1 year ago

“Excellent, to order on a Sunday evening and delivered Tuesday. Good quality rug”

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Posted 1 year ago

“Purchased an Ives Black/White herringbone rug in cotton chenille and jute which was delivered on time, well packaged and in perfect condition. The care instructions are printed clearly on a stitched label on the reverse of the 1.7m x 2.3m natural fibre rug which is perfect to walk on barefoot. I'm entirely satisfied with my purchase and the service I received.”

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Posted 1 year ago

“Excellent arrived quickly and good quality”

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Posted 1 year ago

“Good products. Fair prices. Swift delivery. Perfect.”

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Posted 1 year ago

“Easy to order quick delivery-lovely rug ! All good -thanks”

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Posted 1 year ago

“Pleased to find that the mat was just what I wanted.”

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Posted 1 year ago

“2nd October 2022. I have unfortunately had a terrible experience so far with Woven. I had to return a rug at my own cost (£44) and a month later they still have not completed the return refund process despite the numerous communications with their customer service team, who are not able to advise on the status of the return or when it will be completed. Last communication on 21 Sept advised that all customers were being informed that they would be contacted regarding their refunds. That was over a week ago. For an online retailer this is unacceptable.”

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Posted 2 years ago

“A lovely rug delivered in super quick time. Thank you.”

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Posted 2 years ago

“Good value and easy ordering and delivery”

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Posted 2 years ago

Woven is rated 4.2 based on 756 reviews