Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 762 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication by phone and email generally excellent; however, I was told delivery would be in 3-5 days and 3-5 weeks later I’m still waiting. Apparently TNT lost my order and it has been reordered. I don’t have any new tracking information though. Fingers crossed!”

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Posted 3 years ago

“delighted with my new rug, good quality and prompt service.”

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Posted 3 years ago

“The Ferm bedspread is excellent quality and Woven had a great price for it so we're happy. Would've given 5 stars, except for the long delivery delay which was beyond their quoted delivery dates. The customer service rep was very responsive and helpful. All in all it was acceptable to us, because it's a pandemic out there.”

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Posted 3 years ago

“Rug exactly as described/photographed, quick delivery and good quality.”

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Posted 3 years ago

“Am really happy with my four Botanical cushions by Orla Kiely of which one was free in a promotion. I had to ring Woven as I was going abroad and worried that they would arrive whilst away, and they agreed to send them the day after I returned - which they did without any reminding. Would use Woven again for sure.”

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Posted 3 years ago

“I ordered a rug for my newly refurbished room, I had been a bit anxious about it not being quite like the photographs, but needn't have, because it looks great!.. Very pleased with the delivery service, notifications of arrival..”

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Posted 3 years ago

“Fantastic great rug looks great thanks”

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Posted 3 years ago

“After a complication and delay with delivery from the EU - and some frustration with slow customer service responses, my rug arrived. Excellent product, very pleased with it. And their customer service team were helpful after all. I would definitely use Woven again...and probably will soon.”

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Posted 3 years ago

“Excellent quality rug. Really easy to order & navigate the website delivery when promised All process was 5* thank you”

Woven 5 star review on 15th December 2021

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Posted 3 years ago

“Great quality and perfect for our home, this was an additional purchase for us, so we now have Woven rugs in two rooms.”

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Posted 3 years ago

“Polite informative emails informing me about my order and the product is lovely, the circular. Rug with black triangles on is a nice quality and looks nice in my son’s kitchen. I would recommend the product”

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Posted 3 years ago

“I'm am very happy with the quality of the rug that I bought, it is exactly what I hoped for and imagined. However, delivery was supposed to be 5-10 days. After having to follow up where my item was 3 times. It was finally delivered, 30 days after ordering. Communication was poor. As I say I'm very happy with the product I have received, I just didn't have the best customer experience.”

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Posted 3 years ago

“I ordered my rug from Woven on the 23rd of October, and thought it would arrive within the usual 5-10 days. I hadn't read the website properly as for Woven orders and shipments, it is 10-15 working days. I therefore sent an email after this time frame and was told the rug was on its way and would arrive w/c 22 November. More emails I was informed that my rug was coming from Denmark, hence the delay. The rug finally arrived 7 December. It is a lovely rug but the incredibly long delivery time has put me off ordering anymore rugs from Woven. I would suggest that if you order any rugs from this company, you find out if the rug is in England already in their warehouse or coming from another country before it comes to England. Then decide if you don't mind waiting 46 days or more for the rug.”

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Posted 3 years ago

“My rug arrived quickly and I absolutely love it, the quality and warmth it gives my living room has made me so happy, trying to get rid of cool grey tones. Would definitely recommend 👌”

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Posted 3 years ago

“The rug is very good quality. Unfortunately one of the long edges isn't quite straight, it seems to curve inwards in the middle but it was half price so will put up with it and hope it either straightens over time or I'll get used to it's quirkiness”

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Posted 3 years ago

“Good price. Well packaged”

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Posted 3 years ago

“Rug as advertised at good price. Delivery took a little longer than expected: Would have appreciated better communication from Woven regarding this. At least I was able to phone them and speak to a real person albeit ultimate delivery was about a week longer than the person on the line promised me it was coming.”

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Posted 3 years ago

“Very good rug”

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Posted 3 years ago

“Arguto Multi 140x 200cm Rug . Took a bit of time to deliver , but was imported so hence the wait , Rug is well made Beautiful vibrant colours & very very soft to walk on , also a Fantastic price from Woven so would Highly recommend.”

Woven 5 star review on 7th December 2021

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Posted 3 years ago

“Slow on delivery I had to chase it up.”

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Posted 3 years ago

Woven is rated 4.2 based on 762 reviews