Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 762 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my new rug that was imported from France it took a little while but it was worth it snd good quality and price !”

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Posted 2 years ago

“I appreciate you keeping me in the loop and fully understand the global supply chain issues impacting imports and exports. Thanks for keeping in regular contact so that I don’t need to chase you!”

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Posted 2 years ago

“Great products at very competitive prices, especially during the sale. Have bought 3 rugs from Woven, and all have been received within a few days. Highly recommended.”

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Posted 2 years ago

“I understand you are having difficulties wi th shipping ( bloody Brexit), no worries… the rug is great , worth the wait, thankyou.”

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Posted 2 years ago

“Very efficient service. Easy ordering, great choice and delivered faster than expected.”

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Posted 2 years ago

“Product didn’t arrive and you don’t return to email and phone. Very bad service”

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Posted 2 years ago

“Shipping was prompt and product was received well within timeframe promised.Thanks Woven.co for my new rugs!”

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Posted 2 years ago

“My rugs are all from Woven.co, and they are of excellent quality. And the service was always kind and helpful everytime I placed an order; I would highly recommend them!”

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Posted 2 years ago

“I have been buying rugs from woven for years and have always been delighted with the range of choices and the good value. Just got a beautiful blue rug in The January sale. Excellent service. I am also always recognising their rugs in other people's houses. Cheers to all the woven team. Marie (Battersea)”

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Posted 2 years ago

“Excellent range of rugs at affordable prices. Saved to my favorites.”

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Posted 2 years ago

“Great quality quick delivery”

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Posted 2 years ago

“Beautiful carpet, excellent service, fast dispatch - highly recommended.”

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Posted 2 years ago

“Lovely item, half the price of other places , quick service and good communication”

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Posted 2 years ago

“Excellent service and wonderful rug”

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Posted 2 years ago

“A lovely product, thank you”

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Posted 2 years ago

“We did have some delivery issues but the problem was sorted to our satisfaction.”

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Posted 2 years ago

“I ordered several things over the last year from Woven and except the first time it was always hit and miss - the orders never arrived in time, and I had to chase them repeatedly with emails etc. Still waiting now for a pillow and a small rug ordered 2 months ago. On the website they might well appear like in stock or dispatching in a few days, but in reality this is not true. When chasing them, I get promisses that like "next week the items will arrive in the warehouse", but then one month later nothing happens. I very well understand all the problems with supply and delay etc, and I am not complaining about these, but what I don't like is that 1) the info on the website is not accurate - like saying available in a few days when that is not true and 2) checking the order status is a joke, it never gives any useful information. Yes, they email you when the item is sent to you, and that is great, but online the system does not give any updates (it still shows now as 'processing' some items which I got last summer...)”

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Posted 2 years ago

“Good quality rug”

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Posted 2 years ago

“Nice rug, very accurately described online. Exactly what I wanted.”

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Posted 2 years ago

“The delivery was very slow. My mom also ordered items to her home (Christmas present to me) and it took weeks for the duvet cover to arrive. I understand that Christmas shopping may have played a part in this. The bedding is lovely though!! Cant wait to use it.”

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Posted 3 years ago

Woven is rated 4.2 based on 762 reviews