Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 763 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality merchandise- so pleased with gorgeous pillowcases. Thank you Woven.”

Helpful Report

Posted 2 years ago

“Ordered Brink & Chapman rug in the black friday sale on 30/11/21 got an email from Woven two weeks later stating "Due to a typographical error in pricing, im afraid to report we have had to cancel your order" and offered a 25% discount on nect order but didn't give me a code!!! At the time they actually answered the phone and had a functioning webchat and I was able to eventually get money put back into my paypal account on 14/12/21. I had ordered a second rug Lignie Design also in the black Friday Sale on the 1/12/21 thankfully rug eventually arrived on the 23/12/21 after several phonecalls and webchats. Colours were slightly off compared to photos but I guess the photos they use are provided by the Ligne Design not Woven. Ordered a 3rd rug Ligne Design on 7/01/22 and after a lot of stress and unanswered phone calls to Woven, misinformation, generic responsens from Woven's Zendesk as phones and webchat no longer working I eventually rang Ligne Designs customer services and they were able to tell me that the rug had been sent to Woven over a week before, so I emailed Woven and asked where it was and it eventually arrived on 3/03/22 two months after ordering. Colour is again a bit off but happy with quality and designs of rugs. I rang Woven's customer Services before ordering for my 2nd and 3rd order to make sure prices online were correct and rugs were in stock and they told me each time they were in stock in their UK warehouse which was not correct! Why did I buy from Woven? Because they are cheaper. Keep in mid if you are ordering outside the UK you will have to pay duty, I paid 94euro duties on a 152euro rug and paid 45euro shipping. If you need a rug quickly and don't want the stress or have the time to chase and follow up Woven for information on when the product they promised will arrive (it stated within 10-15 working days for my orders), then I suggest you buy elsewhere. I don't understand why Woven give false information on delivery and use generic responses. It makes customers feel they've been scammed or the company is going out of business. It's a shame because the rugs that did eventually arrive are good quality.”

Helpful Report

Posted 2 years ago

“Very pleasant company to deal with, the rug we ordered arrived in good time and was well packaged. The rug itself isn't the greatest though, in the short period that we have owned the rug it has started to fade considerably so have resorted to putting a throw over the top during daylight hours. This has never been a problem with previous rugs we have owned especially in such a short space of time. Would never buy a rug from Morris & Co again.”

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Posted 2 years ago

“Very good service and delivery”

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Posted 2 years ago

“I bought two William Morris cushions. They are beautiful and we’re an excellent price. Good customer service from Woven.”

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Posted 2 years ago

“Excellent service from this company. The delivery of my rug was exceptionally prompt.”

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Posted 2 years ago

“My order was faulty but when contacted Woven promptly promised to refund my invoice.”

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Posted 2 years ago

“Delivery was very quick. Beautiful rug.”

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Posted 2 years ago

“The rug I received was lovely but unfortunately the tracking email link wasn’t useful at all, the email said delivery wld be via FedEx but on the day of delivery I found out it would be via DX so I had no way of knowing when to be in. When I tried to call you to check no one ever answered. Luckily I was home when the rug was delivered, but only just.”

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Posted 2 years ago

“Great rug. Great colour. happy with it.”

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Posted 2 years ago

“Beautiful rug , just like the picture.”

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Posted 2 years ago

“Very good product and very quick. Service”

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Posted 2 years ago

“No problems, arrives quickly and is great”

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Posted 2 years ago

“Excellent rug very pleased and speedy delivery”

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Posted 2 years ago

“Fantastic delivery and beautiful rug”

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Posted 2 years ago

“Love these cotton rugs. Great price.”

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Posted 2 years ago

“Love the rug but coiuldnt speak to anyone by phone.long wait then nothing.Luckily all went well.”

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Posted 2 years ago

“Order was delayed with no notification or apology”

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Posted 2 years ago

“Arrived on time and the fit was true to size. So all in all very good.”

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Posted 2 years ago

“The rug arrived very quickly , within a few days of purchase . It’s good quality and we are very pleased with it .”

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Posted 2 years ago

Woven is rated 4.2 based on 763 reviews