Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 773 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received my rug, I rang and rang and emailed to get hold of someone to chase my order. Finally did get through, no real apology and then found out the rug was out of stock but there is a back order of 4 months. Not one email or phone call to say this was the case. Very very poor communication and customer service.”

Helpful Report

Posted 3 years ago

“Couldn't be happier with my recent purchase from Woven. I spent ages deciding which rug to choose to add warmth and a bit of colour to my front room after I moved from London back to Scotland. I was worried that the very contemporary design I settled for would be out of place in a traditional Victorian flat, but I think it works perfectly. The only thing I would say is that the colours, in reality, are far more muted and pastel-y than it looks online, but works beautifully nonetheless. The service from Woven was great and the delivery was speedy and fuss-free.”

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Posted 3 years ago

“Excellent prices and quality. Quick delivery.”

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Posted 3 years ago

“I've written to you. I've still not received my item and the delivery reference number is not recognised. So far this why I've rated it a one star! Hoping I do get the item and a response.”

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Posted 3 years ago

“I have been asking for a pick up of my william Morris bedding for nearly 2 weeks now as it's totally a different colour to the others I have still no joy from the company”

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Posted 3 years ago

“Item was not dispatched within the time given and customer services were not especially helpful or quick to respond to my query. An apology for their inefficiency might have been nice!”

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Posted 3 years ago

“My order took months to arrive ! And no one answers the phone. My rug eventually arrived after spending £270 and it was advertised as navy which I wanted but when it came it was bright blue. I Started a return but you have to pay for it. The carpet is huge and heavy, so it's now just left in my garage. It was a total waste of money and hours of phoning them. AVOID !!!”

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Posted 3 years ago

“Very quick and efficient service, very happy with my item..”

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Posted 3 years ago

“I've never been so disappointed. Things go wrong - but promising to put them right 4 times but nothing ever happens, adds salt to the wounds. I've been waiting over a month for my order to be corrected - meanwhile, I have the rug that's an error hanging around my house. Totally rubbish customer service.”

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Posted 3 years ago

“Great service lovely rug”

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Posted 3 years ago

“I ordered a carpet on 24th March 2022. Instead the delivery was of pipes! Returned immediately! Contacted the costumers service and recieved emails saying that the item has been dispatched. Spoke to Lucy on the phone 5 days back and she promised to update me after contacting the supplier. Still waiting for a response!”

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Posted 3 years ago

“My rug arrived on time by a very helpful delivery man. Well wrapped, colour and texture pretty much as described. Woven honoured their Price Match Guarantee. I’m quite happy and will be buying another rug for my bedroom 😀”

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Posted 3 years ago

“The rug is stunning but it took ages to be delivered. I was advised the rug would not be available until the end of January but it was the end of March before I received it. Had I not chased it up with WOVEN I'm sure I'd probably still be waiting.”

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Posted 3 years ago

“A satisfied customer”

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Posted 3 years ago

“Nice rug Lovely Thank you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent firm to deal with. Professional ,efficient and very helpful staff with very prompt delivery and very competitive prices. Well done, Thankyou”

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Posted 3 years ago

“Wonderful product delivered as described and in time”

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Posted 3 years ago

“Easy to use website. Items arrived faster than expected. Smooth transaction. Very happy with purchase. Absolutely beautiful rug. Will come back to order again.”

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Posted 3 years ago

“Excellent service- rug arrived very quickly and I’m delighted with it.”

Helpful Report

Posted 3 years ago

Woven is rated 4.2 based on 773 reviews