Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 756 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Returned a hideous rug (at our own expense) and no sign of a refund. They then called to get our bank details and immediately fraudulent transactions started happening. Impossible to contact them by phone. Have reported them to bank and police.”

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Posted 2 years ago

“Outdoor rug - but also perfect for the kitchen. Inexpensive stylish addition!”

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Posted 2 years ago

“Great quality rug. Colour online is very accurate.”

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Posted 2 years ago

“Gorgeous rug and very helpful team at Woven”

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Posted 2 years ago

“Woven provided excellent service Ordering from the Woven website was simple and the communication with Woven staff was very good. I was very grateful to the staff member who made sure the courier delivered the rug on the due day.”

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Posted 2 years ago

“It took a long time to come but once it arrived I was delighted with my purchase.”

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Posted 2 years ago

“Great price and very prompt delivery. Really pleased with the rug and a fraction of the John Lewis price for the same rug. Love it!”

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Posted 2 years ago

“Really pleased with my two hall runners. They're lovely quality for the price. Will definitely buy from Woven again.”

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Posted 2 years ago

“the delivery was prompt< but returning process should be easier and organised by the company. I wont buy again, as too much hassle.”

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Posted 2 years ago

“The quality of the rug was excellent, although the delivery was not so good. We were not given a delivery date, so had to hang around. When it did come they just left it at the door without ringing.”

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Posted 2 years ago

“Good discounted price, fast delivery, easy checkout, the rug is not of good quality (but that's proportionate to the price i paid), the rug looks slightly different to the one online in terms of thickness and quality”

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Posted 2 years ago

“The rug I purchased was received with no problem and initially looked good. Unfortunately for the past 3 months it has continued to shed fibres - even a quick vacuum extracting an enormous quantity of mater (see attached). As more fibres continue to be shed, the colour of the dark blue patten has faded and become patchy (see attached). I contacted Woven (who were admittedly quick to respond), sent photos which were purportedly shown to the supplier. Immediately and without any inspection, I received a response stating that the care instructions were "clearly not followed" and that after 3 months it's basically 'too late'. Clearly a 'canned' response. The care instructions were followed to the letter (even to the point of buying a new new vacuum head for suction only cleaning). If Woven rugs are only intended to last 3-4 months then perhaps this should be clearly stated rather than the company using the tag line that Woven "sell high-end and long-lasting designer rugs". Very disappointed to have spent considerable money on a product that is clearly not fit for purpose and to have received nothing but dismissive correspondence. Please think twice before succumbing to the pretty pictures, if my experience is anything to go by the quality of the products are very poor.”

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Posted 2 years ago

“Very good rug. Quick delivery.”

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Posted 2 years ago

“AVOID IF YOU WANT A RUG THAT LASTS LONGER THEN A MONTH. Do not buy a rug from this company. Their rugs are poor nasty quality and their customer service is appalling. We ordered a rug that arrived looking a completely different colour to the web images. Contacted them and you have to make your own arrangements to send it back. Decided to keep it and put it in another room. Few weeks later and the rug looks like it years old - worn and shabby. Contacted them and they told me there was nothing they could do as I must have vacuumed it using a beater bar. We haven't even vacuumed it at all! They outright refuse to help any further.”

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Posted 2 years ago

“Great customer service and we love the rug.”

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Posted 2 years ago

“Great rug & prices!”

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Posted 2 years ago

“Beautifully made, quality item. Look forward to purchasing from Woven again.”

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Posted 2 years ago

“Amazing customer service!”

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Posted 2 years ago

“Absolutely love my coral Hug rug. It’s in an area of high traffic so gets pretty grubby, but a quick wash at 30 degrees and it comes out clean and dry — yet feels and looks like wool. Quick delivery, beautiful rug — very happy customer.”

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Posted 2 years ago

“Quick delivery lovely rug”

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Posted 2 years ago

Woven is rated 4.2 based on 756 reviews