Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.21

4.2 Rating 762 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in January - money taken with a suggested lead time around 2-3 weeks. Still waiting with no confirmed likely delivery date. The latest person in customer Services has been helpful but very disappointed with communications and potential loss incurred by me if this product is not delivered within the next 4- 6 weeks. I have contacted Ferm myself to establish the current original manufacturer delays so I can compare Woven against this.”

Helpful Report

Posted 2 years ago

“Impossible to contact and speak to anyone”

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Posted 2 years ago

“Lovely carpets, we waited a long time for them, about 4-5 weeks which I don’t mind but we were not informed we would have to wait.”

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Posted 2 years ago

“I have contacted you on numerous occasions about your free exchange policy that you will now not honour in regards to a rug l have purchased from you. I have now reported you to Trading standards. I have asked you for your complaints procedures and your complaints manager details. You have ignored me. You also don't answer your phone.”

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Posted 2 years ago

“Ordered a rug 21 February and still not been delivered. I contacted customer services and DX. DX have no information. Customer services got back to say they would look into it last week, no update as yet.”

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Posted 2 years ago

“Good service and a great response when you need to amend a order. Good products too”

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Posted 2 years ago

“Ordered a rug at the start of February and it still hasn’t arrived. Customer service has been non-existent, they haven’t responded to any of my emails. I had a phone call from Jersey customs asking me to fill out a customs form for the rug (which I couldn’t fill in as I didn’t hold the details of the importation!) I referred this to woven, no response, I phoned woven, who said they would fix the issue. Six weeks on and still no rug”

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Posted 2 years ago

“Have tried to contact your exchange policy. Your company is denying this service does not exist. I have tried to email and phone but you will not respond or respond to a review on Trustpilot. I have spent a lot of money on this rug and feel your company is a scam. Your other reviews are also a disgrace on Trustpilot which is worrying. Even if l paid for a return it appears that you don't return the money for 2 months.”

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Posted 2 years ago

“Good product 👍 and delivery”

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Posted 2 years ago

“Absolutely appalling customer service. Despite repeated requests for a delivery date, you have not given me one; you have refused a refund; and now you're ignoring my emails.”

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Posted 2 years ago

“Amazing quality and value.”

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Posted 2 years ago

“Rug took about 3-4 weeks to arrive due to it being lost in transit. I contacted Woven twice and was promised an email firstly and then an email and a call - non of which have materialised. Then I tried to contact again 6 times and was asked to leave a voicemail. No answer to my voicemail either. DX (delivery company) were great and told me what had happened and were going to contact the suppliers directly (& cut woven out). Then the supplier contacted and arranged a new delivery which arrived a few dys later. Woven finally contacted and again promised me an update with the delivery but still did not hear back from them. Great rug but very poor customer service (woven only)”

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Posted 2 years ago

“Extremely happy with with my Atlantic Streaks Rug, very good quality and finishes off my room very well.”

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Posted 2 years ago

“Now that my rug has finally arrived ,I am very pleased with the product.However it was more than a month in the coming,and my attempts to email or phone you were impossible.The phone rings out,asks for a message and never responds.I finally got an update via facebook.You need to do something about your customer service.”

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Posted 2 years ago

“very slow - took 4 weeks from order to delivery and these items were in stock!”

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Posted 2 years ago

“We bought a rug from Woven. Website was easy to navigate. Prices were great and competitive to other websites. Fast delivery and good quality control. We are very happy with our purchase and it looks lovely in our kitchen. Thank you Woven :)”

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Posted 2 years ago

“DO NOT BUY FROM HERE. They take your money and dont deliver the product”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“still waiting for my current order. In the past I have had great service.”

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Posted 2 years ago

“Rug arrived a few days late but other than that the service from Woven and the quality of the rug is great”

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Posted 2 years ago

Woven is rated 4.2 based on 762 reviews