Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 763 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“I've ordered a carpet and it looks really great”

Helpful Report

Posted 3 years ago

“Love my new Sisal Rug. Easy to order & prompt delivery - it looks great on our sisal carpet with a darker brown border - lovely.”

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Posted 2 weeks ago

“Item did not match colour description. Post purchase customer service non existent.”

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Posted 2 weeks ago

“The team were so helpful when I had to change delivery date of my rug..and it all worked out perfectly…very pleased with my Louis de poortere rug…. This is the third rug I have ordered from Woven, and been satisfied with process and result each time.”

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Posted 1 month ago

“Although delivery takes a little longer than for other similar companies, the product and price is always excellent and it is the only company that I now buy rugs from.”

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Posted 1 month ago

“Lovely rug, great quality, looks amazing in our living room. Great service from start to finish.”

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Posted 1 month ago

“Unfortunately the item was delivered to the wrong address outside their house by dustbins As it had been their overnight & part of the day I cancelled the order Woven were brilliant in every way trying to get the situation sorted & later with my sad fo me cancellation”

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Posted 1 month ago

“we were looking forward so much to this rug. However, a total disappointment. the colours are not at all vibrant. the rug is far too expensive for what it is.”

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Posted 1 month ago

“Ordered on Saturday delivered on Tuesday good service”

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Posted 1 month ago

“Repeat purchase of exactly the same item - so it must be good!”

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Posted 1 month ago

“Wrong rug sent by the suppliers but issue was soon sorted by Jordan”

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Posted 2 months ago

“Good service , came quickly, item okay I appreciate it is hard to buy online but it was cheap..”

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Posted 2 months ago

“The rug was great but the wrong size for the area for which it was bought. We tried to return it, but were just given an email saying the return was being processed and they would be in touch shortly. We never received further updates so I emailed twice but didn't receive a reply. I therefore called them up and was told I should just send it back. I didn't have confirmation of the adress but have now decided to keep the rug and put it in a different place.”

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Posted 4 months ago

“Excellent products and services! How services should run with exactly the product you expect to be getting! Other companies could take a leaf out of Woven's book.....”

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Posted 4 months ago

“Really good quality rug which is now a centre piece of the lounge in our new home. Good value and great customer service.”

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Posted 5 months ago

“Beautiful rug very good quality and fast delivery”

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Posted 5 months ago

“Well pleased with rug . Thank you .”

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Posted 7 months ago

“Great rug delivered on time and was just as good as I expected.”

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Posted 8 months ago

“Arrived quite quickly. thank you”

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Posted 8 months ago

“The product did not match the description on the website. I am sure I paid for quick delivery and took a few weeks”

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Posted 9 months ago

“Bought a beautiful rug for my conservatory, much admired and the colour is lovely. Great product, service and delivery, highly recommend .”

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Posted 9 months ago

Woven is rated 4.2 based on 763 reviews