World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 2,389 Reviews

98 %

of reviewers recommend World of Wolf

4.9

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

World of Wolf 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was using wolfe handle with a hoe when it broke on me Iam disappointed that it has happened as they are not cheap”

Helpful Report

Posted 4 months ago

“The delivery of my order was poor. It came from a garden centre and not wolf garten. It came in two separate deliveries one day apart. The pole was extremely badly packed and the packaging had split into two separate pieces. Fortunately the wooden pole handle was well made and so no damage.”

Helpful Report

Posted 5 months ago

“Ordered items nearly 2 weeks ago and still waiting. Contacted customer support who have Contacted APC to get items delivered next day. Still waiting with a 3 delivery not attempted without any reason. Poor delivery service 😢”

Helpful Report

Posted 7 months ago

“Quality not as expected for such a recognised gardening brand. I was given a replacement wire brush head as a gesture of goodwill but suspect it will fail like the other one did. Unlikely to purchase from this retailer again, unless they improve their supplier.”

Helpful Report

Posted 10 months ago

“Order process and delivery of pole and new saw blade saw was fine; however the pole came without the retaining clip for the loppers we already have. We did ask about getting a clip but was told we need to buy the loppers as well☹️Not happy!!!!!!!”

Helpful Report

Posted 1 year ago

“Looks like the tools are of good quality. However I was disappointed in their choice of delivery provider, APC Overnight, and their unresponsiveness when the delivery company was being difficult in delivering my order. And the delivery did not take 2 days, contrary to what Wolf pledged. They did not respond to my emails promptly which is unacceptable considering that this was a valuable order.”

Helpful Report

Posted 1 year ago

“Received Wolf Garten ZMV4, but it came poorly packaged - 2 flimsy cardboard boxes taped together and delivered by APC. There were some scratch marks on the product (telescopic pole for snap-in Wolf accessories). When I questioned the integrity of the age (newness) and packaging, I was told to send in pictures. I spoke to E.P. Barrus who distribute for Wolf... they said it should have been "wrapped" before delivery. The price was good (£42) but I suspect it was a used product or "lifted from demo," which takes the shine off and damages trust.”

Helpful Report

Posted 3 years ago

“Hi still waiting for my170cm wood handle”

Helpful Report

Posted 3 years ago

“Order delivered promptly and was as described. Would have rated World of Wolf more highly if they had replied to 2 emails. These were sent over 2 weeks ago and remain unanswered yet their website says replies normally made within 24 hours. Had to phone them instead and even then received incorrect information about product guarantees.”

Helpful Report

Posted 5 years ago

“Most people, just like me, will buy a piece of specialised and expensive gardening equipment with research and comparison and the latter is not just concerning price, but also functionality. I bought a Wofe Garten Extending pole, and angled, adjustable lopper or pruner, and a saw and a 'bundle' and my principal reason was that I needed a tall cutting platform, with the high pole, and also a large cutting diameter. The market has many telescopic pruners, and most cut at around 30mm, but others around 32mm. I was going to buy a Fiskar's at 32mm, which had marvelous reviews, but then thoughts, ''German quality, and a good local company selling the product, AND 40mm, for cutting!'' So, I bought the bundle. 5* for quick dispatch, as it arrived the next day. It all looked fine, but the contraption that is the pruner, with red corded string, and blades etc, felt far too heavy to be held up on a 2m pole, let alone the fully extended 4m pole, AND my arms adding another 2m! Anyway, I put it together, and out to the Eucalyptus tree that this was intended for, and extended the pole to 4m and found my first branch and it must have been around 30mm and I pulled the cord, and the blades moved and bit, and then I had to use more pull and force on the cord, 4m away from me, and nothing! The blade could not do as it was supposed to, as the sheer physics involved prevented it! I was too far away, with less and less torque or power on the cord pull to effectively create the necessary strength to cut. So, I gave up, moved to a smaller diameter branch, probably around 20mm and hurray! It cut! I found I could do some, but nothing above 30mm and became annoyed with 40mm, as the blade would barely go through a 1/4 of the branch. I had to resort to trying to cut up to 6m using the saw, on the pole, and with great difficulty, as my tree had branches that needed cutting growing vertically, NOT horizontally. So, my big job? Ruined, with angled cuts, and that took me so long, with too much effort, because the lopper or pruner 'boasted' 40mm, when it could barely manage 30mm! So, I contacted World of Wolfe Garten and told them all I have put here, and that was almost a week ago, and I am still waiting for authorisation to return a product that I consider makes over zealous claims. If Wolfe Garten 'think' this can cut 40mm, surely they should only state, ''Up to 40mm, and dependent on factors, such as density and consistency''. Even if a buyer is taking this for 'up to 30mm' they should be very aware it is NOT for the less strong. I am a fit, middle aged male, and have strong arms, and used to building work, and I found the item top-heavy, with the lopper on, and also tiring after a while, and again simple physics, a weight held in the hands is natural and understandable weight, and at 500mm it feel heavier, as it is further away, and so different muscles are being used, and at 2m those muscles work harder, and more control is lost, and at 4m the head feels totally heavy, almost ten times more than it feels on the ground, and just trying to hold and guide a pole that length is difficult! Hence, the need for precise and light cutting, with a diameter that is actually achievable and not based on advertising. I am sorry, but in principal, I found this not fit for purpose, as MY purpose was cutting up to 40mm, vertical branches, and this item does not do that.”

Helpful Report

Posted 6 years ago

World of Wolf is rated 4.9 based on 2,389 reviews