World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 2,389 Reviews

98 %

of reviewers recommend World of Wolf

4.9

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

World of Wolf 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product ordered is great as are most of the other products I have. The desert and price was good. However I have a problem with my anvil loppers, I completed the contact report document on the website and asked for some help. The company has had my request for some weeks and to date no reply or assistance which in anybody's book is poor service. Happy to sell you new product but not sort your problem out. The mark of a good company is how it deals with your questions and problems not just selling a product. As of today I've still not had a response.”

Helpful Report

Posted 4 months ago

“Order still not received”

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Posted 4 months ago

“products are not fit for purpose. customer service poor and obstructive. avoid”

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Posted 8 months ago

“Couriers delivered it twice to the wrong place making your company look very inefficient.”

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Posted 8 months ago

“Not good still haven't received my order I have emailed twice but no reponse”

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Posted 8 months ago

“We ordered an edge trimmer which does not rotate. We reported the matter straight away and requested a refund which has not happened. Our company would not even dream of doing this so sorry bad experience so feel free to keep our money for useless faulty product that does not work with little or no customer service!!!!”

Helpful Report

Posted 9 months ago

Hi there, Thanks for your feedback and sorry that you have had a 1 star experience. I can see we were discussing the issue via email on 03/06/2024 and we had exchanged a few emails. On 04/06/2024 I requested a short video of the this to assist you. Our values as a company align with yourself, we would not dream of denying a refund in a case of a faulty product. To collect the tool from you and issue a refund, if you could please take a short video of the issue you are experiencing so we can assess this? You can just reply to the most recent email you have received from us with the video. Kind Regards, Niall Customer Service

Posted 8 months ago

“Gutter cleaning tool didn't fit in the gutter properly so wouldn't push out any debris. Trying to get any strength behind the tool to push the debris was not very fruitful either with such a long poll. Wolf Garden wouldn't refund me as they said it has been used. There was no way of knowing it wouldn't fit/work without using it. I didn't want to go up a ladder, which is why I bought it in the first place. Over £100 wasted. I had to get someone in to do the job.”

Helpful Report

Posted 9 months ago

Hi Tanya, Thanks for your review and sorry it has been a 1 Star experience for you. We know everyone’s gutters are different, so we do give the measurement of the trowel on this tool (just under 8cm across) so if users are unsure they have a the size of the tool to see if it'll fit their needs. We will of course accept a return of any unused items, but you had mentioned that this tool has signs of use. If trying out the tool for inspection, then it should be easy to see if this is going to fit into the gutter without measuring it beforehand but forcing it into the gutter will cause scratches/signs of use. Unfortunately, we cannot accept returns of an item that has been used as we cannot resell this to another customer. I would like to invite you to still return any other items on your order that remain unused and in suitable condition for resale – email me over at anyone@worldofwolf.co.uk if you have any further questions. Kind Regards, Niall Customer Service

Posted 9 months ago

“Just not strong anuff to do my gutters.done front and back plastic on plastic doesn't work.”

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Posted 11 months ago

“I wanted a 4m telescopic pole that is in your catalog, but there is no such item when I searched for it! Very confusing. Where can I purchase one?”

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Posted 1 year ago

“Unfortunately my order did not arrive, I emailed to find out the status of the order and the autoreply said not to chase up!”

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Posted 1 year ago

“Good company - terrible courier”

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Posted 2 years ago

“Beware when ordering from here as mine was a disaster from start to finish. Next day guaranteed delivery, WRONG! My parcels were in two separate packages, one was delivered the other wasn't. 1st parcel was delivered in an unsealed box and was faulty. Rang to get it replaced but all had the same fault so a refund would be forthcoming on receipt of returned goods. Day 2, faulty item collected along with the delivery of the second item which was packed in soaking wet cardboard. Just have to take their word that the item is collected as no proof provided by carrier which it WRONG. Emailed Wolf Garten to ask for refund immediately now that the faulty item has been collected so I could purchase another. Friday afternoon so very conveniently didn't respond so now have to wait until at least Monday. Wish I could include photos to show how bad it all was. Their mistake but I have to suffer because of it. Back to my tried and trusted Amazon.”

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Posted 2 years ago

“Delivered the two attachments without a pole. How am I supposed to use this ????”

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Posted 2 years ago

“I paid £6 for next day delivery. Got an email from APC to say they couldn't deliver next day with an apology. I mailed Wolf and asked for a refund of the £6 and heard nothing. Very poor.”

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Posted 2 years ago

“Purchased an attachment for my long reach poll and paid extra for over night delivery and its now a week ago and i still haven't received it !! Maybe you should change your courier's .And I'm still waiting for somebody to tell me what's happened to it”

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Posted 2 years ago

“Purchased a Bundle Offer and charged £84.99. If I had bought separately I would have paid £78.99. What a con… I have contacted the company and still waiting for a reply. On opening the item I found paperwork for another customer with all her personal details, it appears Wolf do not comply with the GDPR legislation. Concerned now where my details were sent. I await to hear from them and will update when I have.”

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Posted 2 years ago

“Customer service regarding delivery ZERO!!”

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Posted 3 years ago

“Still waiting for delivery!”

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Posted 3 years ago

“Extremely poor customer service, which really deserves a 'nil star' categorisation rather than one star. After several decades of being a loyal customer one would expect at least a level of courtesy and service. Future buyers be warned, if you expect customer service, shop elsewhere.”

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Posted 3 years ago

“Delighted with the tools and delivery time but the quality of the packaging materials was terrible - the handle arrived with half of the box missing - very lucky to have it arrive intact and damage free. Tools were wrapped in bubble wrap and black plastic and were scuffed and dirty. The products deserve better packages to represent a quality brand”

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Posted 3 years ago

World of Wolf is rated 4.9 based on 2,389 reviews