World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 2,285 Reviews

98 %

of reviewers recommend World of Wolf

4.9

Based on 2,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

World of Wolf 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“Superb customer service. Website very easy to navigate Great range of products”

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Posted 5 years ago

“The parts I ordered arrived on time and well packaged. They fitted into both the long and short handles easily and once together felt strong and comfortable with no sign of movement between the components as I had thought might happen. I look forward to getting more from the range at a later date.”

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Posted 5 years ago

“Excellent service - My secateurs were dispatched and delivered very quickly. They are extremely high qulity and I hope will last many years.”

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Posted 5 years ago

“Very good tools indeed, extremely professional, sharp and very versatile. I must say though, the pulley recoil seems to deteriorate quickly and i need to purchase one annually. Many thanks. Paul”

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Posted 5 years ago

“Very helpful and efficient. Delivered when they said it would be here”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Goods received on time and a good price but one item received with some damage, Emailed the World Of Wolf after opening the parcel but as yet had no response.”

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Posted 5 years ago

“A quick phone call to World of Wolf re postage was answered swiftly and professionally, following which I placed my order for several multi-tool attachments. Excellent service and arrived quicker than expected. A very positive experience.”

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Posted 5 years ago

“Very good and strong tools.”

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Posted 5 years ago

“Good price, fre and fast delivery.”

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Posted 5 years ago

“Received the bulb planter,hand held weed and moss remover and a hand trowel. Have been using all three for a week now, very happy with the quality. Great price for the quality of the tools. Would recommend all the three tools.”

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Posted 5 years ago

“Purchased 4 items, goods received quickly and seamlessly - i.e. without any hitches. This coupled with excellent prices what more could one ask for.”

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Posted 5 years ago

“Purchased from WofW before and had excellent service and this time was no different. Would certainly recommend and their prices are competitive also.”

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Posted 5 years ago

“If you like the tracking number not to work, no answers to your emails asking when the second box will be delivered (couldn’t send as one shipment for some reason, but that was not an issue), so then have to call up yourselves to ask what is happening only to not be told anything other than courier will deliver/courier will call you/no they we will not call you back etc etc... well then go ahead and use these patronising world of wolf money grabbing/politeness lacking people of a world lacking in descent customer services. Communication is all that matters. I would be happy to wait two weeks for the items, honestly, what I don’t like is phones that don’t answer, told to wait for a courier to call who takes 2 days to finally call, a cant be bothered “customer service” gent on the “service” number and to waste my time chasing for info that is not forth coming. Yes you were patronising on the phone to me today and no I will not use you again. Politeness and owning a problem goes a long way in customer services and having my money is not a right to be rude or not bothered. Shame on you and try and learn from this or what’s the point other than selling stuff? Poor show!”

Helpful Report

Posted 5 years ago

Hi Mat, The team and I were all disappointed to see your comments. Whilst you did threaten to leave us a bad review, we had hoped that you would change your mind. We do not take kindly to customers who try to bully us on the phone and then leave personal comments online in an attempt to further upset our team. Using terms like patronising / rude / money grabbing / indecent is wholly unnecessary and frankly, not true. As such we felt compelled to respond to you here. Your order was shipped on time, it was delivered on time, as far we know it arrived in perfect condition. The delivery service that you selected is our free standard 3-4 working day option, this is untracked. However, as per your request; we organised for the courier to call you to provide tracking information. This was attempted on a few occasions but sadly you didn't pick up. A voicemail was then left for you, something you initially denied receiving, later confirmed by you to the courier. We feel that you've not been very fair with us and hope that on reflection you will decide to remove this review. However, should you feel that your comments are appropriate, we hope that prospective customers will be reassured by our response. We take pride in our professional team of product experts and the 5* service that we provide, you'll see this backed up by more than 300 5* star reviews.

Posted 5 years ago

“Brilliant quick delivery”

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Posted 5 years ago

“Good advice from the staff in a telephone call, easy online ordering process and speedy delivery. What more can you ask for.”

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Posted 5 years ago

“Excellent service, arrived within 2 days of ordering,”

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Posted 5 years ago

“Delivered on time. No problems ordering.”

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Posted 5 years ago

“Delivery and packaging was excellent. Upgrading the rest of my garden tools to add to the Wolf Garten tools I already have. Obviously I am very happy with them, getting them at a discount price was most welcome.”

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Posted 5 years ago

“I’ve recently ordered new wolf secateurs, they arrived very fast and combined with great price, comfortable fit and perfect cut, there’s no doubt about quality”

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Posted 5 years ago

World of Wolf is rated 4.9 based on 2,285 reviews