World of Wolf Reviews

Name: World of Wolf
Address: World of Garden Products, Durnsford Road, London, London Borough of Haringey
Rating: 4.88

4.9 Rating 2,389 Reviews

98 %

of reviewers recommend World of Wolf

4.9

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

World of Wolf 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good quality product, one issue with delivery, delivery agent was not allowed to complete delivery until till he had a signature from me or someone in the house. Had to reschedule deliver and made sure someone was at home. This was a pain. I spoke with delivery agent from my door bell camera asking him to leave the packages behind my home but he said he could not. Amazon do it all the time???”

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Posted 1 year ago

“Very quick response and good service but let down by the delivery company. I took the afternoon off to await delivery but then the tracking stopped. Queried it with the company who said that their driver had been called off to collect a parcel. Had to drive 15 miles to collect my parcel.”

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Posted 1 year ago

“First multi change handle arrived box damaged and handle bent beyond repair. Informed World of Wolf and they were very quick sending a replacement which was ok.”

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Posted 1 year ago

“Happy with the service and products. Quick delivery.”

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Posted 1 year ago

“The tree lopper, saw & Extender package appeared to be of good wuslity and represented good value for money. I have not communicated with the company, other than to purchase the product.”

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Posted 1 year ago

“Always have very professional good service from World of Wolf.. However this order one part was sent wrong that I ordered, and held up repairs for a day. The great thing is with World of Wolf it was rectified in very quick time. Many thanks to All the team...”

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Posted 2 years ago

“Prompt as always with your delivery, and a solid piece of equipment.”

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Posted 2 years ago

“It's a pity both parcels were not delivered together. Otherwise, excellent service and the tools are great value.”

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Posted 2 years ago

“World of Wolf dispatched the fruit picker quickly on the Monday and it should have been delivered on Wednesday. Unfortunately APC made a total fiasco of the delivery. It was promised on Wednesday, but didn't appear. Same again on Thursday. They promised to deliver before 12.00 on Friday - and I got an email at 13.39 saying they had tried to deliver but I wasn't in - as I was on the phone to them! They delivered it to the wrong house, despite my having given the office precise and specific directions to the house, including our what3words location. It finally was delivered on Saturday morning. I wrote a strong letter of complaint, and asked for compensation as I had had to wait around and wasted 3 days and had to abandon plans for a fishing trip. I was also told I had to complain via world of Wolf. I informed Lee who was concerned and apologetic. He promised to contact APC and get back to me. He didn't get back to me and I don't know the results of him contacting the local APC depot. I will never willingly use APC again. The fruit picker worked great!”

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Posted 2 years ago

“Product is good, quickly shipped. Courrier not so good, but World of Wolf did chase them - which I'm most grateful for, so four stars overall (as they chose the courier).”

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Posted 2 years ago

“Fast and hassle free”

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Posted 2 years ago

“I would have given a 5 star review. But I didn’t get a consignment number for tracking. However the carrier obliged, and it came when they said it would. Quality appears to be good and I can’t wait to put new tools to use.”

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Posted 2 years ago

“Very easy process to place a order & they had a sale on so even better”

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Posted 2 years ago

“If you want quality tools this is the brand to buy and online the company do some very good deals. I just wish they could use a better carrier in my area.”

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Posted 2 years ago

“Great prices and all interchangeable tools arrived a couple days late - this is the courier used. Which is why I gave the 4 star rating- the handle (key part) is still not here but driver has indicated on their website both packages have been delivered. Please ensure all goods can be sent in one trip and maybe use a different courier to fix this glitch!”

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Posted 2 years ago

“Your service is exemplary, ordered one day received the next !! Well done👏”

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Posted 3 years ago

“Not unwrapped yet as Christmas gift”

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Posted 3 years ago

“Fast efficient service.”

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Posted 3 years ago

“What a poor service! I bought Wolf Garten lawn rake two years ago and it broke recently. This item claims to have a 35 year guarantee. When I tried to claim on the guarantee, Wolf’s response was. ‘Sorry, you must retain the original proof of purchase to make a claim’, Absolute rubbish service! Are we supposed to keep the original proof of purchase for 35 years? I’ve used Wolf tools for many years, but this has made me thing again. Their 35 year guarantee isn’t worth a thing!”

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Posted 3 years ago

“Excellent response times between ordering and receiving goods. However, my one complaint is that an item packaged with my 4m pole was inadequately packaged and has scratched the pole during transit. Nothing major but noticeable when you run your hand up and down the pole during normal use. Please use protective bubble wrap when more than one item is included.”

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Posted 3 years ago

World of Wolf is rated 4.9 based on 2,389 reviews