World of Felco Reviews

Name: World of Felco
Rating: 4.84

4.8 Rating 1,554 Reviews

96 %

of reviewers recommend World of Felco

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product fine. Leaving product on front doorstep unbelievably stupid, especially as two alternative neighbouring addresses given AND you were specifically asked not to do this.”

Helpful Report

Posted 3 years ago

“A replacement to my lost Felco No2. I was lost without it. Always (?) with me in my back pocket . I expect this one to outlive me.”

Helpful Report

Posted 3 years ago

“Quality product from an excellent company.”

Helpful Report

Posted 3 years ago

“Dispatch and delivery was quick. The one big disappointment was the multiple layers of plastic used to wrap secateurs in, why a small cardboard box could not used which can be re-used and recycled.”

Helpful Report

Posted 3 years ago

“Excellent service. My first choice was out of stock and I had immediate refund and notification. So I bought another model and it arrived the next day. Fantastic tool.”

Helpful Report

Posted 3 years ago

“Fantastic products! The speed of delivery was amazing thanks Felco!”

Helpful Report

Posted 3 years ago

“My secateurs were packed and despatched within 30 minutes of my on line order; and delivered by post the very next morning. A hugely impressive achievement, which is why I felt obliged to ring Customer Service and congratulate the company for their amazingly rapid response.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful customer service, Kyle (manager) was dismissive of my problem, offered no understanding, care or support for a felco product sold which was not fit for purpose and dangerous. Told to contact import company regardless that ‘world of Falco’ sold the item AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review your recent experience with us. We did spend quite some time discussing the Gloves received as part of the promotional Gift Pack. As explained on the phone, we do not have smaller sized gloves available so we could not offer an alternative. Please do not use these gloves if you cannot safely do so. We take safety very seriously here, but do hope you would not put yourself in danger by using a product that is not suitable for you personally. The Gloves offered with this Gift Pack are in a medium size, this clearly stated on the product with a size guide also included on our website for reference. I did provide details to you for the import company as you wished to raise a query with the manufacturer, and this is the best way to do this in the UK. I regret that we could not find a suitable solution for you but hope this reply helps to explain the situation a little better. Advising others to avoid us, is incredibly unfair. We supplied you with what you ordered and we had nowhere to turn with an alternative as we simply do not have small gloves in stock. If we could have helped, we would have. Kyle

Posted 3 years ago

“Very prompt delivery. Excellent secateurs. Thank you”

Helpful Report

Posted 3 years ago

“Delivery and a packaging excellent!”

Helpful Report

Posted 3 years ago

“Good web site, good price, good delivery time, good product. thank you”

Helpful Report

Posted 3 years ago

“Fantastic product - so easy to use. Super-speedy delivery too - ordered Thursday afternoon, delivered Friday.”

Helpful Report

Posted 3 years ago

“I have just used the Burton McCall servicing for an old pair of Felco 7's. They have taken a lot of hard use over the years. It took approx 8 weeks when they suddenly appeared in the post one day, it was like I had been sent a brand new pair, all for just £25. Amazing service so pleased with them. Thankyou”

Helpful Report

Posted 3 years ago

“The Felco 310 - I found them to be extremely comfortable to work with & have with me most of the time I'm in the garden they are lightweight & after only having them for a week would feel lost without them & at the price would make a lovely present for someone that loves their gardening. Felco model 6 - These are a great addition to my kit, they are very comfortable & easy to work with, wish I'd bought them sooner. Mine came with free gloves, I'm sad to say that the gloves for me are not something I would purchase, I have average size, slim hands but find these too stiff & hard to bend my fingers not comfortable at all.”

Helpful Report

Posted 3 years ago

“Excellent service arrived quickly. The gift set was just what the wife wanted she has used it and cannot be happier. Would recommend your goods to anyone excellent quality”

Helpful Report

Posted 3 years ago

“Very good service you got what was on the label for new product and more importantly spare parts. Regards, Donald Wemyss”

Helpful Report

Posted 3 years ago

“Easy to order and quick delivery, always quality products.”

Helpful Report

Posted 3 years ago

“Had secateurs for six months. After some light trimming the corner of a blade broke off. I claimed on the guarantee but because this is an unusual occurance my claim was rejected except that I was told that Felco would be contacted to see if they will replace the blade.I am 86 so there is no way that the secateurs have been misused. Very disappointed with your customer service who blocked our genuine guarantee claim for a £40 item item.”

Helpful Report

Posted 3 years ago

Hi, Unfortunately we could not replace your secateurs under warranty as it was very apparent that the secateurs had been damaged in use, possibly dropped. Replacement blades can be purchased from the following link https://www.worldoffelco.co.uk/categories/spare-parts/secateurs-1/no-2/product/felco-replacement-cutting-blade-for-models-2-4-11/2-3~2-3 All the best, World of Felco

Posted 3 years ago

“Great service quality product”

Helpful Report

Posted 3 years ago

“Absolutely brilliant I chrisenden them at college today”

Helpful Report

Posted 3 years ago

World of Felco is rated 4.8 based on 1,554 reviews