World of Felco Reviews

Name: World of Felco
Rating: 4.83

4.8 Rating 1,629 Reviews

96 %

of reviewers recommend World of Felco

4.8

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“It was a reliable service”

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Posted 3 years ago

“Informative website, easy to navigate and above all an excellent product. Secateurs arrived within 48hours of order....brilliant.”

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Posted 3 years ago

“Third time I have got spares from here always right and very quick”

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Posted 3 years ago

“Couldn’t have been better”

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Posted 3 years ago

“Order number:- 387053 Ordered Felco no.2 on Sunday 20th. December, arrived here midday Wednesday 23rd. Great product and great service, thank you. This is to replace one that has been stolen from our floristry workshop and is my wife's much guarded tool. Will be put under the Christmas tree to make her smile. Michael Hall”

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Posted 3 years ago

“Ordered at 01:20 - the middle of the night. They start work at 08:00 and I received the "Product Despatched" email at 08:50. Could not be better.”

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Posted 3 years ago

“Great product and really good delivery. Happy bunnies.”

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Posted 3 years ago

“I have had my own Felco secateurs for many years - totally trouble free. I have now bought a pair for my daughter so that she doesn’t have to keep borrowing mine!”

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Posted 3 years ago

“Cannot believe how quickly they arrived. Although for a Christmas present so I cannot comment on product but well wrapped and super shiny 😊”

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Posted 3 years ago

“Arrived promptly on the promised day, thank you”

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Posted 3 years ago

“excellent secateurs and excellent service.”

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Posted 3 years ago

“I order gift set from them. I only get one email from them that has been shipped. I was trying to track my parcel with number which was in the email but it seems to be wrong number. Then I was trying contact with they customer service via email (as no one pick up the phone) and they said to me that parcel was delivered! I didn't get any confirmation email about it so how I can trust them? All other deliveries company are informing about parcels. Where they're and when they will be arriving. Highly disappointed about this website.!!!!”

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Posted 3 years ago

Hi Marius, Your order placed on the 9th of December was sent on the 9th of December on a free next working day delivery. Delivery was made the following day. An automated email was sent sent to you at point of order and then several hours later another email was sent to confirm the order had been dispatched. Your delivery instructions stated that "Parcel May Be Left" and true to your instruction, the courier left your parcel carefully placed by your door. Photo evidence to prove this has already been provided to you. Your first email was received on the 11th of December at 6.07am and was responded to at 10.11am on the same morning. Your second email (which was incredibly impertinent) was then received at 14.21 on the same day and responded to at 15.25. Our telephone lines are unfortunately closed due to the affects caused by the pandemic. We state in our voicemail that we are responding to emails in good time. As an independent business working throughout the pandemic we understand the importance of customer service. We will always help our customers and go above and beyond when issues occur, however when you decided to pursue your complaint in the undignified manner that you have, then we will revert to the letter of our terms and conditions. - Order placed on 09-12-2020 - Order delivered on 10-12-2020 - No answer at door so courier followed the instruction left by customer - GPS and photo evidence to prove delivery

Posted 3 years ago

“Secateurs are the best. Purchased holster is equally excellent in quality”

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Posted 3 years ago

“The Felco product is very good. They will last a lifetime. The only slip up was a missing email order confirmation and delivery arrangements. If the product lasts as long as others we have, all is forgiven!”

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Posted 3 years ago

“My order was delivered promptly, albeit a day after the request for a review. Both items are very good quality and comfortable to use”

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Posted 3 years ago

“Efficiently delivered (by Royal Mail which is good because they always deliver to the right house!). Not tested as yet as it is a present.”

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Posted 3 years ago

“Third purchase of Felco, absolute top quality product - Highly recommended.”

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Posted 3 years ago

“I have used Felco secateurs for many years and have found them to be superior to others in the marketplace, the provision of a comprehensive list of spare parts is an added bonus. World of Felco have always delivered my order promptly usually within a couple of days and I will continue to to use their services.”

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Posted 3 years ago

“Good quality products with a diverse range. Second time i've ordered from them and had quick delivery.”

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Posted 3 years ago

“Quality products delivered in a timely manner”

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Posted 3 years ago

World of Felco is rated 4.8 based on 1,629 reviews