World of Felco Reviews

Name: World of Felco
Rating: 4.84

4.8 Rating 1,555 Reviews

96 %

of reviewers recommend World of Felco

4.8

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“This is the second pair of secateurs from Felco. The other pair I have had for 30 years and they have been serviced in the intervening period. They are the best secateurs in the world.”

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Posted 4 years ago

“Excellent Speed of delivery remarkable”

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Posted 4 years ago

“Excellent product and delivery - Totally satisfied”

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Posted 4 years ago

“Best price of the Felco 8 and 9 I could find on line. Delivery within 3 days even in these Covid periods. Only moan is no confirmation of order by email as promised when ordering. Great products.”

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Posted 4 years ago

“I've been buying Felco products for myself and family members for over 30 years. NO LONGER! Unlike many other of Britain's best companies they use couriers that charge exorbitant extra costs to deliver to UK residents in Highlands and Islands - despite their website saying they can use Royal Mail which has uniform costs for whole of UK. When I was telephoned to say they were adding £20 postage to my order of £163 I refused to pay this ridiculous charge and asked for my order to be cancelled. I was told by Clive at 4.44pm today this would be done...... so why is my credit card statement not showing any refund at all? I never thought I'd end up having to take a company like Felco through the small claims process. That's me, my extended family and all our many friends never buying Felco products ever again. Shame because they are good products, but to rip off customers in this way just because of where they live, especially with a large value order, is totally unacceptable. I'll not write what I feel about the lack of prompt refund!”

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Posted 4 years ago

“Very quick completion of the order and good to know it was on its way.”

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Posted 4 years ago

“Excellent product and service.”

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Posted 4 years ago

“I ordered a folding pruning saw on the recent BH Friday and it arrived on the following Tuesday as promised, very well packed. The price was the best I could find online so I'm very pleased. I note other customers' less complimentary comments below but lthis was not my experience. I haven't used the saw yet but it looks fiendishly sharp, just like my Felco secateurs so I'm going to make sure I keep my fingers well away from the business end!”

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Posted 4 years ago

“Excellent service, bought Felco secateurs model number 8,quick delivery.”

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Posted 4 years ago

“ordered replacement blades for my Felco7 and Felco2 Thursday morning arrived Friday morning. My 20 year old plus Secateurs now look like surgical instruments again. Great service, Great product”

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Posted 4 years ago

“Felco C7 Cutters - Ordered these yesterday and received them this afternoon by Royal Mail 24. They are a remarkable tool, "does what it says on the tin' as they say. Cut multi strand wire rope with ease, the design of the blade mechanism is elegantly simple and really gives a clean cut without any sign of splaying. Very competitive price combined with free delivery made this a real bargain buy.”

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Posted 4 years ago

“Fast delivery, great service.”

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Posted 4 years ago

“Ordered a pair of Felco model 2 secateurs on Sunday and received them Tuesday. Surprised to see negative comments having received first class service during these difficult times. I would highly recommend this company to anyone wanting to purchase genuine Felco products.”

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Posted 4 years ago

“The issue with the late delivery of the secateurs has now been resolved , Due to staff shortages the order must have slipped through the net , but as soon as it was realised , the secateurs were duly despatched and arrived the next day so now five stars for service in these difficult times”

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Posted 4 years ago

“Excellent service and delivery. Excellent product.”

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Posted 4 years ago

“I ordered secateurs and folding saw on the afternoon of 4th May,they have just been delivered, via free delivery method, delighted with your service, thanks to all involved.”

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Posted 4 years ago

“I decided to order a new pair of Felcos after deciding that my 15 year old Felcos were getting on a bit... All in all the service online was great, ease of ordering and user friendly. They were dispatched and 2 weeks later - still nothing... I would say that even second class post arrives before then. I think they must be getting sent directly from Switzerland if they say wait 14 working days... After reading the reviews before I placed my order - I put my trust into the company and then today seen a low rating which pointed me to write this. I thought the review was fair and the response back from World of Felco was just rude and cheeky. (not quite sure why the attitude - but really... were the ones buying your stock - not the other way about) I would now in hind sight AVOID this company and go directly to trusted trade suppliers who can actually provide a half decent service even in a pandemic! I understand during this pandemic the postal systems etc are struggling but its about time everyone stopped using this as an excuse - mail order company blaming the postal service Ha! we've all heard that before... If they haven't arrived or emailed back by Friday - I'll do a charge back with the bank - A company like this doesn't deserve my hard earned money.”

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Posted 4 years ago

“Ordered an item in stock on Sunday, hoping to receive it in a day or two. By Tuesday, the order is still showing "Pending", although the item is still in stock. So I emailed to ask if there is a hold up since I need the item for the weekend. No reply. So by Thursday and still no reply and the order still "pending", I call them. I get an answerphone message saying they can't take the call, but don't leave a message because they won't listen to it, but to send an email! So 4 working days after ordering, the item is still not shipped, let alone arrived. And I have no idea if they actually have any, or if they may ship it soon, or not. I can't speak to them, even to cancel the order. Altogether rubbish and I am not even sure why I have them 2 stars. This is over generous.”

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Posted 4 years ago

Hi Mark, Sorry to see that you are unhappy. We would have hoped that during this crisis, our voicemail message and messages on our website will have highlighted the difficulties we are facing. As it stands, we are still open for business, fulfilling all of our orders. You ordered on the 7th of April (Easter Week) and your order was dispatched on 9th of April. You chose the free of charge Standard Delivery that would have prompted a pop up message to let you know that this can take up to 14 days. Bearing in mind, the current climate, and the fact we have just had two bank holidays either side of the Easter weekend, we have not managed to get to your email yet. As you have decided to make your grievances public, please consider this as a response to your review and your emails chasing us about your pruning saw. It is also another message to our many supportive customers to let them know, we are still open for business and we are still dispatching orders, but we are not able to respond to the many emails and phone calls. Please do consider that these times are not normal, but we are working incredibly hard to fulfill all orders as usual at the sacrifice of responding to all emails. We are disappointed that a returning customer who has previously received excellent service has left such a scathing review during a time when there are more important things to worry about than wondering why you have not had an immediate response to your email, either side of the Easter Bank Holiday weekend and a current global crisis.

Posted 4 years ago

“Spot on, simple website and efficient service even with the current Covid situation. Had problems with DPD in past but not this time and this review is not for the couriers it’s for World of Felco who were perfect and as expected when representing a world class brand. DPD too were faultless (this time). ;)”

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Posted 4 years ago

“Great service and price, thanks Felco”

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Posted 4 years ago

World of Felco is rated 4.8 based on 1,555 reviews