World of Felco Reviews

Name: World of Felco
Rating: 4.84

4.8 Rating 1,768 Reviews

96 %

of reviewers recommend World of Felco

4.8

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had a pair of Felco 6 secateurs for nearly 2 years, I had cause to buy new springs for them, the old one having fallen out through lack of care in use on my part. Very easy to fit and these fabulous secateurs were instantly back in action. I also bought a pair of loppers to replace the ancient heavy steel ones, and again was not disappointed. Put to work immediately and found to be soooo much lighter and easy to use. So, the quality of the tools is beyond reproach and the information on maintaining them, the ability to buy spares and access to advice just adds to this. Speed of service from World of Felco was great, the prices are competitive and provision of information/keeping in touch is great too. The only disappointment, if you can call it that, is the packaging for shipping. I’d have expected something more professional looking than bubble wrap and black plastic, but that said it did the job and ensured safe transit. It would be good to see more sustainable materials used though as these are not so easily recycled. A pretty minor gripe though and not an issue that would put me off buying again. 🤗”

Helpful Report

Posted 3 months ago

“I asked for product advice by e-mail and received back a prompt and extremely informative reply, complete with links to products. It was clear in my experience that Felco employ people that actually do understand their products and make the effort to reply with genuine, knowledgeable and specific replies. I bought one of the products recommended to me and was very impressed with it, though sadly it is my Mother who will get to use it rather than myself!”

Helpful Report

Posted 3 months ago

“Great service!”

Helpful Report

Posted 3 months ago

“Good quality tools although very expensive compared to the competition. One of two manufacturers I would buy again from.”

Helpful Report

Posted 3 months ago

“Trust Felco products and have bought the 2 pairs of snips as birthday presents for flower growing friends. Quick delivery”

Helpful Report

Posted 3 months ago

“Simply ordering system, speedy delivery & excellent product........A winning formula!!”

Helpful Report

Posted 3 months ago

“Delivered quickly, great service.”

Helpful Report

Posted 3 months ago

“Great products from Felco, and the offer of a the Felco 905 coupled with gloves and a beanie was unmissable.”

Helpful Report

Posted 3 months ago

“Excellent service. Prompt delivery and competitive pricing. Never had any problems with this company nor its brand.”

Helpful Report

Posted 3 months ago

“Everything you make is of the highest standard-my 3 pairs of secateurs are really good. Your servicing is good - they look like new when you send them back. I recommend your products to all my friends.”

Helpful Report

Posted 3 months ago

“Easy ordering. Delivery was prompt. Secateurs are as good as ever. I also bought a pair of gloves which give a good grip on the secateurs for cutting hard branches.”

Helpful Report

Posted 3 months ago

“I wish it would be normal to include instructions when purchasing tools. I am not familiar with knowing how this works just that my wonderful secateurs need sharpening !!”

Helpful Report

Posted 3 months ago

“Trusted strong well made product. Mail order extremely efficient.”

Helpful Report

Posted 3 months ago

“Excellent performance from Falco once again fast delivery as well”

Helpful Report

Posted 3 months ago

“superb tools”

Helpful Report

Posted 3 months ago

“Useful swift reply from helpline about size of secateurs to order as a gift. Chose the pack with holster included. Arrived promptly & well packaged . My friend is delighted with her ' swanky' present. Thank you.”

Helpful Report

Posted 3 months ago

“As an elderly lady wishing to purchase a pair of Green Handled Ladies Secatuers I was somewhat disappoionted to be informed I could not place the order over the phone and was instructed that I could only order online! Your colleague told me the model number to replace the ones I currently owned(but have lost) was No 6. I was able to ask a friend to kindly order these for me last week, they subsequently arrived on Saturday. I can confirm they are up to the standard of my old ones, but would have found it more helpful if the wording "Suitable for Ladies" was used in the catalogue.”

Helpful Report

Posted 3 months ago

“An excellent product, competitive pricing and 48 hour delivery. Much easier than buying from a retailer.”

Helpful Report

Posted 3 months ago

“World of Felco my order was easy to complete and my new springs for my Felco 5 secateurs arrived quickly. Thank you .”

Helpful Report

Posted 3 months ago

“For anyone demanding first class durable products and quality service: accept no substitutes for Felco. I've been a fan for decades ever since I discovered left-handed secateurs and the difference they make to working in the garden. I've always had 2 pair so wouldn't be without when sending one to be professionally serviced, an inexpensive event which leaves the secateurs almost as new. Years ago this involved sending cheques but now I can do this online; much simpler and faster. Recently I've also discovered their diamond coated sharpening tool. It's light, fits in the pocket, keeps blades (including those of loppers) razor sharp meaning longer intervals between sending for service. Finally when occasionally I have wanted advice from the Felco team, they've always been thoroughly helpful and pleasant.”

Helpful Report

Posted 3 months ago

World of Felco is rated 4.8 based on 1,768 reviews