World of Felco Reviews

Name: World of Felco
Rating: 4.84

4.8 Rating 1,555 Reviews

96 %

of reviewers recommend World of Felco

4.8

Based on 1,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Better price than eBay or amazon excellent service”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great product and came straight away 👍 Definitely recommend”

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Posted 4 years ago

“First class products, beautifully manufactured to highest quality. I bought no2 secateurs and grafting knife. The only criticism was the packaging which was plastic bubble wrap and lots of plastic tape. Many products now come in more environmentally acceptable materials. Very prompt delivery and great products. Thank you.”

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Posted 4 years ago

“Good quality tools delivered promptly”

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Posted 4 years ago

“Vary good as always”

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Posted 4 years ago

“Excellent products, order fulfilled very promptly.”

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Posted 4 years ago

“We're first time purchasers and users of Felco secateurs/trimmers. The website information and service afterwards was excellent, the kit itself is fabulous.”

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Posted 4 years ago

“Great secateurs. Have used for many years.”

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Posted 4 years ago

“Easy process, speedy delivery by royal mail (always the most reliable means of delivery by several country miles). I'll be back!”

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Posted 4 years ago

“Just received model 2 secateurs. Good service and came with a free beanie hat, happy days.”

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Posted 4 years ago

“Excellent product very light and easy to use. Delivery very fast.”

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Posted 4 years ago

“Great products and quick delivery, good all round!”

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Posted 4 years ago

“Order was promptly dealt with and item arrived exactly when they said it would.”

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Posted 4 years ago

“I needed a new spring for my trusty pair of Felco 7 secateurs. They were immediately available at a modest cost and delivery was made within 2 days. Brilliant. I fitted the spring and have now given the secateurs a new lease of life. I have 5 other pairs of secateurs but these are the best and with service like this I will never buy anything else.”

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Posted 4 years ago

“Absolutely dreadful customer service will never use this supplier again. Ordered a small part for Secateurs which still hasn’t arrived after 9 days and I’m told I have to order and pay for another, then send the other back at my expense should it ever arrive. Don’t waste your time risking this companies dodgy delivery service. You will be paying without guaranteeing delivery/supply. I shall be ordering a new part from a trusted supplier. Poor show in this day and age!”

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Posted 4 years ago

Hi Rachel, The delivery service that you selected at the checkout is our Free service. This is typically fulfilled by Royal Mail in just 2-4 working days but can in rare circumstances take up to 15 working days. No action can be taken with Royal Mail for lost parcels until this time has elapsed. You will see from our many reviews that we are a trusted supplier with excellent delivery practices, you were able to select next day delivery at the checkout but opted for our slower (free) service. Quite often we go above and beyond our obligations to look after our valued customers. However I think it worth noting that being aggressive and rude to members of our staff on the phone or describing us as dodgy and untrustworthy on a public forum like this does little to foster goodwill between us. I expect that your order will arrive any day now but if it does not then please let us know and we will be happy to refund you the full £9.99 that you paid or dispatch a replacement. Kind regards, Adam @ World of Felco

Posted 4 years ago

“Wonderful products, easy ordering and efficient delivery.”

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Posted 4 years ago

“Excellent product that we have used for some years.”

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Posted 4 years ago

“Great service with prompt delivery of a spare part with easily foll We’d instructions. Very good indeed”

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Posted 4 years ago

“Bought these secateurs as a gift for my wife. Very prompt service and a very high quality product.”

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Posted 4 years ago

World of Felco is rated 4.8 based on 1,555 reviews