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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,412 Reviews
100 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Metrics Info
4.6
Based on 12,412 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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David Baker
Unverified Reviewer
“Would have been 0 stars if I was able. We purchased a Silver caravan and were put in a Bronze. When we questioned this the staff were very rude and unhelpful. The van we were put in was not fit for use. The cleanliness was terrible. Disgusting in bits. The shower was broken and just leaking water everywhere. The cooker was unusable because the trays were missing the saucepans were missing and there were sharp screws showing through the sofa bed. We raised these issues on site and were fobbed off and nobody wanted to deal with it there and then. We raised a complaint in writing and forwarded photos of the damage and the fact that we were in a bronze van not a silver and were just fobbed off again by the same manager we spoke to on site. Totally unwilling to accept their mistake and offer any compensation. I have been customer for ten years at this park and will not be returning because of the poor service and rude staff. If you pay for a silver you get a silver not a bronze.”
Helpful Report
Posted 8 years ago
Mrs Luff
Verified Buyer
“The park is lovely but the online booking is dreadful. Three times I had to ring the office and in the end I booked the wrong date and they wanted to charge me to alter it. Never agan!”
Helpful Report
Posted 8 years ago
Mr Spurr
Verified Buyer
“Accidentally booked wrong dates rang within the hour and told I could not change my dates even though other dates were clearly available on the website”
Helpful Report
Posted 8 years ago
Mr Horsley
Verified Buyer
“Quick and easy to use”
Helpful Report
Posted 8 years ago
Mr Mcmichael
Verified Buyer
“payment was rejected 'for tech reasons', phoned telephone number supplied to book but I was told there is no way they can match the on line price! therefore why put a notice up saying phone us to book ....when you car'nt?”
Helpful Report
Posted 8 years ago
Mr Nickolls
Verified Buyer
“Checked 4 times online & phone, the cost of linking 2 bookings together to have the units next to each other. Was told £30 to make the link. Now units are booked, the cost is £60, as they want £30 per booking. Live and Learn, this has already put a downer on the booking.”
Helpful Report
Posted 8 years ago
Mr Nickolls
Verified Buyer
“Checked 4 times online + phone the cost of linking 2 bookings together to have the units next to each other. Was told £30 to make the link. Now units are booked, the cost is £60, as they want £30 per booking. Live and Learn, this has already put a downer on the 2 bookings.........”
Helpful Report
Posted 8 years ago
Mr Mullins
Verified Buyer
“Well, I didn’t even book anything. Then you send me an email to confirm my trip. That's wrong.”
Helpful Report
Posted 8 years ago
Paul Hawkes
Verified Reviewer
“Booked and confirmed a caravan, when got there was given a chalet and when complained was told to see if a caravan would be available later in day. Booked for 2 adults and 2 kids , kids had to share double pulldown bed, had to hire extra pillows, chalet ok but utensils had rust on them, windows so drafty that the widow blind moved. Everything has an added cost which is not told in brochure, some staff very rude and quick to pass the blame. All in all not a good place and would be well worth paying a bit more and staying somewhere better.”
Helpful Report
Posted 8 years ago
Mrs Williamson
Verified Buyer
“I entered my details paid the deposit but the booking didnt go through i tried to submit that via chat line but was told they would get back yo me. I then received a link telling me i hadnt finished the holiday booking so i continued and paid but it has dropped the extras x4 bus tickets and not given me the £10 online booking discount! Mrs williamson”
Helpful Report
Posted 8 years ago
Mr Wilmott
Verified Buyer
“Went through the booking online and paid full amount then a message on the screen said 'no holiday selected'. So had to call the booking line to confirm it had gone though ok. Lady on the phone was great and sorted my issue out even though it was after 8pm on a Sunday evening but I still got charged the phone call even though it was the website was at fault.”
Helpful Report
Posted 8 years ago
Dear Mr Wilmott, Thank you for your review and for choosing to book with us. The message you have received is a warning which occurs when trying to book a holiday with cookies turned off or in a private browsing window; the way that online shopping carts work is that they build up the various elements of the transaction such as the item, customer details, card details etc but to do this the browser has to be allowed to remember what happened from one page to another. If cookies are turned off or if booking in a private window then it is usually impossible to proceed with an online cart. This is related to the way that web browsers work rather than a specific issue with our website. To try to counteract this, our website tries to identify if cookies are turned on and if it can detect that they are turned off then it will display a message. This does not always work because ad blocking software will stop our website checking this, even though our website carries no advertising. We are pleased to hear that you found our reservations team helpful and we look forward to welcoming you soon. ^kd, social media team
Posted 8 years ago
Mr Richardson
Verified Buyer
“Option when booking have us a upgrade for around minus 30.00 pounds but this is not the case as if you want to pay balance by end of march this upgrade at a reduction is not available had to open web chat and in the end didn't get upgrade and paid more. But at least we got booked first time with you so fingers crossed.”
Helpful Report
Posted 8 years ago
Mr Tomkins
Verified Buyer
“total dissatisfaction with booking site, but love the resort”
Helpful Report
Posted 8 years ago
Joanne Osullivan
Verified Buyer
“I tried 3 times to book my weekend and kept getting an error message . I called the helpline who did not understand the error message and said they would charge me an extra £10 for booking with them! It was only because I then booked with no apostrophe in my name that the booking completed - this is a basic thing and should be rectified or at least the staff should know about it or be able to overide the £10 payment - not impressed.”
Helpful Report
Posted 9 years ago
Mr Hales
Verified Buyer
“online booking system changed since last booked a holiday at the golden coast , it seemed hard work compared with the old system . tried the live chat to ask questions about the accommodation but was told they could only see same screen as me , and to phone up to get more information .”
Helpful Report
Posted 9 years ago
Mrs Dix
Verified Reviewer
“The accomodation in Bluebell Woods (no 10) was absolutely disgusting, the pungent smell throughout the flat was overpowering; I have thrown out better furnishings than was in the flat (it looked as though they had used furniture from a tip, none of it matched) the windows were filthy and I can only say it was not fit for human habitation. The radiator in the lounge was damaged & the 3 piece suite was filthy. 3 hour journey to get there and we didn't even unpack! I know it was a newspaper promotion and we didn't upgrade but it was seriously in need of a total renovation. I have been using the newspaper promotion for 15 yrs and I can seriously say this was the worst.”
Helpful Report
Posted 9 years ago
Dear Mrs Dix, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to Aidan Glover, General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, Social Media Team Woolacombe Bay Holiday Parks
Posted 9 years ago
Mr Hill
Verified Buyer
“Tried to book a break and despite filling in all checkout information the break was apparently no longer available when I attempted to confirm. The break is obviously not reserved while you complete checkout. Ended up having to pay for a more expensive caravan, very disappointing booking experience.”
Helpful Report
Posted 9 years ago
Mr Armstrong
Verified Buyer
“Pitch was tiny, facilities disgusting., everything very tired and warn out. Neighbours very noisy and no warden checking the campsite and asking people to keep noise down. Very disappointing stay and left two days early as couldn't deal with it anymore.”
Helpful Report
Posted 9 years ago
Dear Mr Armstrong, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to Lee Wilson, General Manager at Woolacombe Bay so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 9 years ago
Mrs Kelly
Verified Buyer
“I used the online booking & thought I was booking a pet friendly holiday as I selected the dog icon - When my booking was e-mailed over I checked it & noticed that my dog was not on the booking - I called your Customer Services who happily cancelled my booking 5 minutes later (Still no confirmation of cancellation) who charged me an admin fee to do so! The operator didn't even seem bothered that she could not offer me any alternative accommodation.”
Helpful Report
Posted 9 years ago
Suzy Foster
Unverified Reviewer
“We are part way through a week in a gold lodge. It is not clean - we had to scrub the dining table before we used it! The kitchen and bathroom are generally grubby. The beds are incredibly uncomfortable, particularly the double, and made up with linen that has seen better days. There is virtually no natural light in the living area so we have to have the electric lights on all the time (even when it is sunny!). One window is thick with mould. The kitchen equipment is very limited and basic. The photographs on the website are not representative. Parking is a nightmare. There has been no WIFI with internet connectivity anywhere, not even in the public areas, so far. The shower door does not close properly so the floor gets soaked each time the shower is used and only one part of the bathroom door lock has been fitted....so it doesn't lock and clearly never has. The "patio area with furniture" is a very small concrete paved area on the edge of the car park, with an old wooden pub garden style bench table. Maybe we were particularly unlucky and got the worst lodge. The washing machine and dishwasher are good. Apart from that it's really disappointing.”
Helpful Report
Posted 9 years ago
Hi, We're sorry to hear of the disappointment with your accommodation. It's certainly not the experience neither you or us would like you to have. We're unable to ascertain where you staying so we're unable to check with the Golden Coast's reception if they are aware of your concerns. We have however passed your message over to the management team at Golden Coast. If you haven't already, we'd recommend contacting the Duty Manager at Golden Coast. They're available at the Park's reception or by calling 01271 872 000. Kind regards, ^kd, social media team
Posted 9 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,412 reviews
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