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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,412 Reviews
100 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Metrics Info
4.6
Based on 12,412 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mrs Bennett
Verified Buyer
“Website not working for a number of issues. Online help sought but I assume from a couple of the comments that online helper assumed I was stupid.”
Helpful Report
Posted 9 years ago
Mr Pearce
Verified Buyer
“I am 77 years of age and slow online. I was trying to book a 4night holiday from20th juJuly for two seniors. Before I could press continue the price went to 329pounds from the original 299 pounds. I then engaged your chat process and contacted Katherine who told me she was unable to find any holiday at 299 pounds and that prices changed all the time. I'm not surprised she could'nt find any holidays at 299 as I had explained that the price had changed as I was trying to book. I do think that this very unsympathetic attitude does you very little credit.”
Helpful Report
Posted 9 years ago
Mr Bishop
Verified Buyer
“This is insanity, you used to have a great booking system and you messed it up with this horrendous new version. It is slow, it’s impossible to compare options quickly it’s so annoying I booked our last holiday at one of your competitors because it kept locking up when I was trying to book. The thers those video that keep running on the main website – fine if you have a superfast broadband connection but I don’t so its again just slows the whole thing down – please go back to what you had – it worked, and worked well”
Helpful Report
Posted 9 years ago
Harper
Unverified Reviewer
“Stayed on golden coast in May in a beach retreat which we payed £300 for a 3 night break The caravan itself was very very basic inside.water mould marks in the bedroom from where the shower had leaked at sometime over the season and not attended to by maintenance staff windows were dirty blinds stained the outside of the caravan was very dirty The decking was very slippy but the piste arisiton was there was no hand washing facilities in the toilet which is very unhygienic you have to walk the length of the caravan to wash your hands after using the toilet this is not acceptable in today's modern world also the toilet is in the lounge area It felt we had gone back in time so all in I will never stay in any park which belongs to woolacombe bay franchise”
Helpful Report
Posted 9 years ago
Miss Beasley
Verified Buyer
“I attempted to book on Friday evening and the website repeatedly crashed and I could not book. Rang your booking service their system was crashing too. I then went on the website again first thing the next morning to find the price had gone up by £70. What an absolute joke.”
Helpful Report
Posted 9 years ago
Joanne Denby
Unverified Reviewer
“Was lead to believe was in a caravan when arrived was out in a 1 bedroom apartment when there was 4 of us which was awful and dirty, had to pay to upgrade which wasn't much better entertainment was same every night so came home 3 days early cos the holiday was a joke very disappointed”
Helpful Report
Posted 9 years ago
Gary Weedon
Unverified Reviewer
“Visited Last year with my family for an amazing week, went book again this year and have been rejected as my family is to large by 1 for camping under there new policy. Lucky I did not book last year at the club house”
Helpful Report
Posted 9 years ago
Mr Kilby
Verified Buyer
“Very un-user friendly website and even more unhelpful staff at the call centre. A typical British holiday business who look to extort money from customers booking holidays during term time, when the price rockets. A”
Helpful Report
Posted 9 years ago
Janice Brompton
Unverified Reviewer
“Very dissappointed with the whiole holiday, bathrooms were dirty and my child cut his leg on a sharp edge in the bathroom when l complained they didnot seemed at all bothered. The chalet was stuck in a corner at the back of the site more like a garden shed, a complete waste of money.. Lets see if they put this review on their site showing all 5 star reviews !!!”
Helpful Report
Posted 9 years ago
Hi We were sorry to hear your holiday did not meet your expectations and we hope your child has made a full recovery. From time to time despite all our best intentions things can go wrong, so if you are unhappy with any aspect of your holiday, then hopefully you spoke to the reception team at the Park. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager at the Park and record your complaint with them. If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at your Holiday Park within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We are sorry but we are unable to respond to correspondence which is sent by email that is not signed by the lead guest (scanned copies of signed letters are accepted). We are only able to take action on any complaints after your holiday that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 7 days, unless there are exceptional circumstances. It is necessary for us to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively. You will receive a response to your complaint within 28 days following a full investigation. We are unable to match your email address to any email address recorded in our customer database, which means that following Reviews.co.uk's own policies this review cannot be displayed because it is not a verified review. I hope that you accept my assurance that we work hard to provide a high level of service and I am confident that on any future holiday that you will find our reputation for high standards of quality well deserved. ^kd, social media team
Posted 9 years ago
Mr Young
Verified Buyer
“Shocking, I booked Twitchen online, was on the Twitchen page selected it etc. Got to Twitchen checked my email for the reservation number, turns out I was booked into Woolacombe bay. I specifically avoided Woolacombe bay. So after asking to change the booking that was miss booked by their online system. I was told it would cost me £20 administration fee. That's a lot of cash for 3 minutes of clicking. Get to Woolacombe bay, the woman couldn't check me in as she didn't know how. A good hour of waiting over both sites. What a waste, I wish I had never booked. None of these issues would have come up. Not impressed at all.”
Helpful Report
Posted 9 years ago
Mr Smith
Verified Buyer
“I have not received a confirmation email. I phoned today to receive another and still no email. I have checked my spam and junk folders.”
Helpful Report
Posted 9 years ago
Mrs Carr
Verified Buyer
“I appear to have been booked at the wring park?! I chose Twitchen but my confirmation says Woolacombe bay?!”
Helpful Report
Posted 9 years ago
Holiday Maker
Verified Buyer
“All I what is have a hoilday 40 deposit and pay later but they took all the money out at once and when I rung them to ask and said u meant to take just the deposit she said she give me the money back and then change me 5 pound on top just to get my mo eu back I be going here 15 years not any more”
Helpful Report
Posted 9 years ago
Sharon Anderson
Unverified Reviewer
“Beware if you have teenagers, the pool has no lifeguard and parents are expected to supervise. The wrist bands you are asked to buy cover nothing, except entrance to the bar and entertainment oh and so you can supervise you teenagers in the pool! The staff thought it was acceptable to monitor the pool by camera, which was behind them and that if you couldn't swim someone else may jump in to help! the accommodation was fine if you liked a Luke warm shower, maintenance said they couldn't do anything about that. Maybe for young children this site would be ok, so long as you're happy to pay for everything . I wouldn't recommend it.”
Helpful Report
Posted 9 years ago
Mrs North
Verified Buyer
“tried 3 or 4 times to book online, rang up customer services to book the holiday over the phone, as I could not get past my details online. I was told it would cost me an extra 10 pound if they were to book my holiday over the phone. I felt a big holiday company like you could have waivered the 10 pound charge for someone who was experiencing problems online. I then had to wait a further 3 days before I tried again to book online, as I was not prepared to pay the extra for something that was not my fault. I think your customer services could stray away from the rule book sometimes.”
Helpful Report
Posted 9 years ago
Marie Price
Unverified Reviewer
“I have not even been on the holiday yet but woolacombe bay have managed to totally stress me and the family. I have tried to speak to a manger who apparently don't speak to people. All I needed to do was swop parks because of our circumstances but customer services were not helpful at all. Then I get an email to say I need to pay by tomorrow or I will lose the holiday. When I ring to pay they wouldn't give me any information because I wasn't the lead name. I am not looking forward to the holiday at all as it has cause so much trouble. The park is very unhelpful. I would never book the park again !!!!”
Helpful Report
Posted 9 years ago
Mr Walker
Verified Buyer
“having booked in we were given a usless map and inadequate directions, after driving in circles we found the tavern closed.The sites for motorhome parking areas to be inhospitable, barren surrounded by buildings so no view in any direction and not even level (these were allegedly the super pitches) . So inspite of having paid in advance we drove out and booked into the Europa touring site which was great. It is fairly safe to say we will not return.”
Helpful Report
Posted 9 years ago
Mr Quelch
Verified Buyer
“We arrived to be told we were staying at a 'sister site' which was not explained at all well through the booking process. We were then given what can only be described as a 'useless' map by the receptionist (who was very polite) to direct us to our site. After following the directions which took us down a windy narrow lane we ended up ditching the map and we finally found the correct site with the use of our sat nav. We then parked up in the designated parking zone and walked 75 + meters to the reception (which was closed and there was no sign to inform where to check in). Found a bar and managed to get checked in finally. Set up camp and trotted off to the restaurant to have some dinner only to be told it was closed. We were then directed towards 'another' site down a dark unlit lane. Finally sit down to dinner at a dirty table, order food and ask for table to be wiped. Food came out, 2 cold microwave lasagne's with cold garlic bread and 'garnish' for nearly £9 with a cold side of onion rings. All in all a terrible impression. Receptionist at first site was very polite and helpful but to be honest that was the only plus. Would definitely not stay here again and would advise friends and family to avoid at all costs.”
Helpful Report
Posted 10 years ago
Mr Norman
Verified Buyer
“Your website did not work and when calling your customer services department they were extremely unhelpful.”
Helpful Report
Posted 10 years ago
Mr Sims
Verified Buyer
“Unable to log in to update booking details, unable to link bookings, broken links in FAQ”
Helpful Report
Posted 10 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,412 reviews
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