Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my first order for three items only to be told the next day that two of them were out of stock, despite them still showing as 'available for next day delivery' for days after. The items were sent promptly once restocked but it doesn't inspire confidence when ordering that the items you want are actually available as described.”

Helpful Report

Posted 3 weeks ago

Apologies for the unfortunate delay John. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 3 weeks ago

“Surprised that it was not a wooden model as advertised. I think you need to be more honest with the description, yes there are some wooden parts but the majority of the model was plastic. Model trawler "Progress 240"”

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Posted 1 month ago

“1st time order and orderd a shed load of paints. All came as ordered and in quick time. My only criticism and it's a big one as I think it will drive customers away is the site search engine. When additional search criteria is added, rather than narrowing down the targets, the list increases. To me it is therefore pretty much unusable”

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Posted 1 month ago

Mr Hind - sorry to hear of the issue. I will pass your comments on to the website people to see what can be done to improve the search engine

Posted 1 month ago

“I bought a ship model: he Hobby Boss Item 82002, Battleship Mikasa 1902 1:200 scale. I am now waiting for the anchor chain that should be included with the kit to be sent. The anchor has no part number but can bee seen in: page 4 of the instruction Manual where the parts are listed and page 24, step 27 where the assembly is shown. I look forward to thgis being sorted out promptly”

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Posted 2 months ago

We have already sent an email to our supplier requesting that they send the missing part to you directly. Thanks for your understanding.

Posted 2 months ago

Thanks for letting us know that you have now found the chain inside your kit.

Posted 1 month ago

“The models arrived quickly but one arrived broken. The packaging was quite limited which I believe led to the broken model”

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Posted 2 months ago

“Great item, however don't be fooled by the next day delivery at a price of £13.99!!!!! Ordered on the 4th and didn't arrive til the 9th. Standard delivery at next day price. When I contacted them about about this they ignored serval messages!!!”

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Posted 3 months ago

“Arrived quickly but the postage cost more than the product itself. The quality of the product was excellent though.”

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Posted 3 months ago

All our parcels are sent via a next working day courier so they arrive promptly. This is slightly more expensive than Royal Mail First Class post but much more reliable. Our loyal customers really appreciate this fast efficient service.

Posted 3 months ago

“They are not what I was expecting, very disappointed”

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Posted 6 months ago

“Delivery no achieved,been waiting all Sunday 8th when parcel was supposed to arrive between 11.43 to 12.43”

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Posted 6 months ago

We acn see that your parcel is due to be delivered today between 15:09 and 16:09. Apologies for the delay and thanks for your patience.

Posted 6 months ago

“The model was old stock and instructions not very clear!!!...struggled to getthe hull of the boat together...hope the rest of kit goes better...”

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Posted 6 months ago

“Bot a item which said it was in stock but was not so had to wait for it”

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Posted 6 months ago

“Very dissapointed with delivery as I paid for next day delivery and it has not been delivered yet . I ordered on the 22nd August and it is now 27th August. Have yet to see the model I purchased so cannot comment yet.”

Helpful Report

Posted 6 months ago

Hi Paul Thanks for your review. I can see that you placed your order after 6pm on Friday 23rd August when we were closed for the day. We processed your order when we reopened on Saturday 24th in the morning and it was collected by our courier DPD that day. The slight delay was caused by the Bank Holiday weekend when the courier were not delivering on the Monday so it was delivered successfully on the Tuesday at 5pm. Thanks for your patience and understanding.

Posted 6 months ago

“I ordered model 18-38180R for my 4yr old grandson. The model is of George Russell's car as my grandson has become a massive fan. Only being 4yrs old, the only way he knows the difference between george Russell and Lewis Hamilton is by their helmet colour. I specifically picked this model as it had a driver in the car but the car I received did not (the model I ordered still shows a driver on the website). The car itself if fine but it's not what is advertised.”

Helpful Report

Posted 7 months ago

Sorry for any confusion here. These F1 cars are sold in two versions, with and without the driver figure at £21.99 and £9.99 respectively. The only images of the cars available from the Burago importer have the driver figure so we include a clear statement in bold text on each of the basic cars stating "No driver helmet with this model. Image for reference only". You ordered the version without the driver and we have checked the website entry for that car and it does have the "no driver helmet" warning. You have the rigth to return the car if you don't want it. You can get full details of our return policy inthis section of our website https://www.wonderlandmodels.com/shipping-returns/

Posted 7 months ago

“Still waiting for model ?”

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Posted 7 months ago

“The service has been good speedy I did put a request in the message part of the order form that was completely ignored so will now go else where for all future parts, spares and accessories”

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Posted 7 months ago

Apologies that we missed this request Philip and sorry for any inconvenience caused.

Posted 7 months ago

“Products good as normal, but disappointed that I paid for next working day delivery and that was not fulfilled.”

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Posted 7 months ago

Hi Richard Thanks for your feedback. You ordered on Saturday at noon and your parcel was collected by DPD first thing on Monday morning for delivery on Tuesday at 3:30pm. This is next working day delivery. DPD do not class Saturday and Sunday as working days. Thanks for your understanding.

Posted 7 months ago

“product ok. package ok. my name not ok. edwin is the name.it has but one "i", thus "edwini" is wrong.i am welsh not italian.”

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Posted 9 months ago

Mr Morgan, I have checked your order confirmaton and that is how you gave your name when you placed the order.

Posted 9 months ago

“Ordered item for my son on Thursday morning, paid premium postage for next day delivery it's now Sunday and still no sign of the parcel.”

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Posted 9 months ago

“Recent purchase of Evergreen strip. Very good fast service. Product as advertised but postage cost far too high. £5 postage on an item that weighs only a few grams at most is excessive. hence only 3 stars this time!”

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Posted 11 months ago

“Very pleased with the kit and Wonderland's service, but DPD delivered it on Tuesday, when I had asked for it to be held until Friday. They left it on the ground under my motorhome, so it has sat in the wet for 4 days. Box is trashed, fortunately the decals look OK (they are damp, but I'm drying them now).”

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Posted 11 months ago

Mr Tulloch, Sorry to hear of the problem. We have also got your e-mail on the issue and will reply to you directly

Posted 11 months ago

Wonderland Models is rated 4.9 based on 5,110 reviews