Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was posted out despite asking to collect, and was missing an item when arrived.”

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Posted 3 weeks ago

“Can't review as my package still hasn't arrived”

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Posted 1 month ago

Mr Perkins - sorry for the delay here - we have your e-mail message and will reply to that

Posted 1 month ago

“Received the items I ordered a day late after paying for next day though I must admit I did order it a little late in the day still next day was accepted also in with my order was 4 very old aviation magazines which I was told was a free gift !! Strange as I was not given a choice and they will go straight into ‘my’ recycling. Also to note the total weight of the magazines was just about twice that of the items I ordered which makes me question the shipping charges I will probably not be ordering from this company”

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Posted 2 months ago

Mr Gallimore, To qualify for next working day delivery we have to receive the order by 2:00pm as is clearly stated on our website. I have checked our records and you placed the order at 11:20pm on the 8th, over 9 hours after the deadline and 6 hours after we close for business. We despatched the parcel on the 9th and you received it next working day, the 10th. As regards the magazines, as I explained in my e-mail a few days ago, we acquired these as part of a huge collection of unbuilt plastic model kits and we decided to give our customers a little bonus by including a few magazines in each parcel. We are charged a flat fee by our couriers for each parcel we send and the presence of the magazines had no effect on the shipping charge you paid.

Posted 1 month ago

“Paid for overnight delivery. Bought it late Monday but did not expect it to be sent out the same day. It was sent out Tuesday. I needed a Wednesday delivery as I was meeting an old friend who was visiting that night and it was a present for him. It arrived Thursday. Not good enough.”

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Posted 3 months ago

“It's a pity my experience in your store was so poor. My impression was your staff have other things they would rather do than interact with customers. Might have spent more £ in shop but it's pretty much unwelcoming.”

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Posted 3 months ago

“I ordered two items requiring dpd delivery. I placed the order Tuesday evening with next day delivery knowing it would not be processed until Wednesday. Exspecting my order on Thursday. It was delivered friday afternoon. That according to your web site is normal delivery. So why did I pay extra?”

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Posted 7 months ago

Keith, I have checked the details of the order and you ordered a spray paint. Due to postal restrictions this has to be sent by courier and the minimum cost of that service is £7.99

Posted 7 months ago

“Delivery excellent: However very poor hull fitting most likely have to bin model”

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Posted 11 months ago

“Sorry ordered an item next day delivery still waiting”

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Posted 1 year ago

“3 days advised of dispatch and still no connection or email regarding delivery via DPD, your chice of shipping partner.”

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Posted 1 year ago

I see that your parcels have now been successfully delivered. Thanks for your patience and understanding.

Posted 1 year ago

“not pleased that a model claimed to be wooden is made of plastic -the frame thier is no need for it to be plastic --surely ????”

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Posted 1 year ago

Mr Tapper - sorry for any confusion here. I have checked the website entry for the kit and this states it is a mixture of plastic and wood "The Billing Boats kit of the Waveney Class Lifeboat features an ABS plastic hull and superstructure with plastic fittings, mast in ramin wood and rigging cord."

Posted 1 year ago

“Said parts were in stock but clearly they weren’t as took weeks to arrive. Packaging good and parts as described but wanted quickly otherwise would have brought for cheaper elsewhere”

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Posted 1 year ago

“Paid for next day delivery but took 4 days to come”

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Posted 1 year ago

Your parcel was collected from us on Friday 26th January and delivery to you the following day Friday 27th January.

Posted 1 year ago

“I recently purchased a Tamiya AS-32 spray and a tin of Revell metallic silver paint. I realised a few minutes later that I needed to add a jar of Tamiya XF-25 paint. I was not able to add it to the original order but was told by staff in the shop that the 2 orders would be combined and I would only have to pay one.postage. I have however been billed for 2 postages. I would like one to be refunded.”

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Posted 1 year ago

If you check your bank statement you will see that you have only been charged for one postage charge. Apoilogies if you missed this?

Posted 1 year ago

“When order was placed item was in stocks by the time it was processed it was out of stock. They also did not add my place of work on the address and it went to the wrong company and I had to go find it.”

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Posted 1 year ago

Apologies for any inconvenience caused but great to hear that you have received your order.

Posted 1 year ago

“The item we received didn’t match the photo online, when reporting this to customer services they ignored my complaint & thanked me for my understanding which I never expressed & I haven’t heard anything since. The problem was never resolved.”

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Posted 1 year ago

“I ordered on 7th December and they still haven't arrived, it's now the 19th of December. For the last few days, the update says Sorry your DPD local driver Prashant has been delayed”

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Posted 1 year ago

“Here is where it lets itself down. If you pay extra there is an expectation that you will receive next day delivery. I waited four days and when I asked for the postage to be refunded my emails were ignored so be very careful folks !”

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Posted 1 year ago

“cant reveiw my purchase as it has not arrived”

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Posted 1 year ago

Russell we have confirmation from our courier that your parcel was successfully delivered to you on the 22nd August which was six days ago. You were sent an email and text informing you of this the day it was delivered.

Posted 1 year ago

“My Items have not arrived!!”

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Posted 1 year ago

Hi Hugh Sending today. Thanks for your patience. Apologies for the delay during this very busy period. DPD will provide tracking information in due course to you directly through email and text message. Kind regards Wonderland Models Customer Support

Posted 1 year ago

“I was somewhat disappointed. Your site basically has a ' any special requests ' re delivery and states the order is manually processed. I asked if my delivery could be delayed until 06th April so I would be home. Clearly no one bothers to read the requests as it was delivered yesterday. Left out on my uncovered doorstep in the weather with the chance of being stolen. I also requested via the DPD link to delay delivery which although I received a message saying it would be that too was ignored and delivered on the 04th. I actually haven't opened the package yet. Let's hope the rain didn't do any damage.”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 5,110 reviews