Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,632 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“An easy to use website with an excellent choice of models. Good prices and fast delivery. I would highly recommend Wonderland to anyone.”

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Posted 9 months ago

“Excellent service. A colleague phoned me before dispatching the order just to be sure of some query with my address. This was much appreciated as it's not often you get a personal call from a real human these days. Many thanks for your service.”

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Posted 9 months ago

“A good experience, nice model that's somewhat hard to find, sent out quickly. DPD couriers were an irritation that let down the service from Wonderland. Overall - really good and I'd buy again.”

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Posted 9 months ago

“Well packaged and quick delivery.”

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Posted 9 months ago

“I can't vouch for the contents of the Meccano kit that I ordered because it's a birthday present for a young relative and the big day isn't for a couple of weeks yet. The ordering process online was generally smooth. There was an uneasy gap between payment and acknowledgement by email, but then who expects any online transaction to be stress-free? The email came within a couple of hours, and I had plenty of other things to get on with! Delivery was next-day, and occurred within the one-hour window specified by the operator. I would certainly order from Wonderland Models again.”

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Posted 9 months ago

“very poorhome (residental) delivery service by DPD”

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Posted 9 months ago

I can see that your parcel was successfully delivered to you today. Thanks for your patience and understanding.

Posted 9 months ago

“Excellent service, items arrived well packaged and sent same day as ordered.”

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Posted 9 months ago

“Very efficient and professional. I have been a customer for about five years. However the website is very vague regarding specific items. i.e. for example. Tamiya Walter Wolf Ford. Tamiya. 1/12 Scale. Spent so much time. I would expect out of stock or not manufactured anymore (more is the case) but the search engine is disappointing. Searching for something specific is very poor. But overall. Friendly and accommodating. Five stars. Thank you.”

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Posted 9 months ago

“First time buying from Wonderland Models. Great price for the model I wanted. Arrived earlier than expected. First class service, will definitely be happy to buy from them again.”

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Posted 9 months ago

“Very happy with price and speed of delivery.”

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Posted 9 months ago

“Excellent on line service. Always has what I need in stock, unlike model shops more local to me. Thank you”

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Posted 9 months ago

“Great products, great service, great prices. Simply Wonder(land)ful.”

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Posted 9 months ago

“Absolutely excellent service ordered item on Friday and arrived Sunday”

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Posted 9 months ago

“I'm very happy with the products and service, but it would be nice to get free postage on orders over £50 and no doubt customers would increase their orders to make the £50 mark.”

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Posted 9 months ago

“Helpful and reliable - highly recommended”

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Posted 9 months ago

“Hassle free purchase and next day delivery. What more could you ask for.”

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Posted 9 months ago

“Superb service as usual. Order dispatched within 20 minutes and received within 24 hours.”

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Posted 9 months ago

“Recently ordered paints, arrived very well packed and swiftly too. Good service. Clear swift response to queries concerning use of vouchers.”

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Posted 9 months ago

“I ordered from them and paid £4.95 for delivery by DPD to my place of work as usual. We are open from 7.30 to 5pm but I received an email saying they were unable to deliver the item at 15.17? It was delivered to a pick up point two miles away that I had never heard of - I have pointed out that I do not have transport, hence my preferred pick up which is just two hundred yards from work. Cut a long story short, after numerous emails, ten of which were totally ignored, to both Wonderland Models and DPD, the outcome seems to be “ that’s where it is, take it or leave it, go get it yourself”. Have asked for a refund, suffice to say we’ll have to wait and see, and this will be my last order. (Can’t post a picture cos I never received the item). Neither can I say if it was damaged - your guess is as good as mine.”

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Posted 9 months ago

“First class service”

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Posted 9 months ago

Wonderland Models is rated 4.9 based on 4,632 reviews