Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,054 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 15th February 2025

104

Anonymous

Anonymous // 01/01/2019

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“Excellent service from friendly imnformed vstaff”

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Posted 11 months ago

“Good prompt service”

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Posted 11 months ago

“Didn’t arrive in stipulated time cost for delivery was as expensive as product”

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Posted 11 months ago

Order was placed after our 2pm cut off for next day delivery Stephen but was sent on a next working day delivery as requested and arrived on time.

Posted 11 months ago

“As always they were quick getting the order out and even called me to check an item in the order. Really good.”

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Posted 11 months ago

“I paced a rather large order with wonderland models.i was pleased with how fast my order was confirmed and the massive selection they have to offer. I chose the next working delay delivery however it was about 6 days before I actually received the order due to some things being out of stock after I had placed the order which was quite frustrating really. I was offered a refund for the missing items which was processed very quick.i assumed it would be only another day until I received my order but it missed the collection so it was due to come a day later on a Friday but for some reason which I wasn't informed of it had missed the collection again so it wasn't until today I received it. Basically if you are placing an order above £70 the postage defaults to £8 for shipping so it's up to you weather you select next day. I had some really good solid communication with the team and they replied to emails very quickly which is much appreciated.”

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Posted 11 months ago

All parcels despatched by DPD are sent on a next working day service which means that if they are shipped on a Friday they are delivered on a Monday weather permitting. Thanks for your underdstanding.

Posted 11 months ago

“Good Communication, Swift Dispatch & Delivery, Well Packaged And Products In Great Condition. Will Happily Use Again!”

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Posted 11 months ago

“After a slightly confusing message about payment for my order, it arrived safe and well, within 24 hours of being placed which is very impressive. A couple of other points, I don't know if it is the fault of the user, but I don't find the website the easiest to use; also, for some reason, information on a previous order turned up in my spam email, but so did one from BT, so tht may have been a complication my end.”

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Posted 11 months ago

“Whilst the cap guns look good and feel weighty, the release mechanism of the expended 8 cap is awful. Have to get a tool and dig them out. Another model it has one smooth area for grabbing the used caps and putting new ones in. Just a shame as the rest of it is good. But its main function is slowed because it doesn’t have easy access to remove spent caps.”

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Posted 11 months ago

“Great service as always have used Wonderland many times thanks”

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Posted 11 months ago

“I’m happy with the product and the price but I paid the extra for next day delivery (Because I needed them the next day!) I ordered well before the 2pm deadline for this and didn’t get the shipping confirmation email until the next day and was then fobbed off with courier must’ve had a break down, I know I’d have got the shipping confirmation email as soon as the label was created because that’s how it works with all of my customers when I create shipping labels, so probably won’t use this company again due to unreliable shipping times.”

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Posted 11 months ago

Apologies for the slight delay caused by an issue at the DPD depot. Your parcel was sent on a next day service as you can see from the parcel tracking. Apologies once more for any inconvenience caused.

Posted 11 months ago

“Very impressed !it was a castle I ordered for my grandson built really well”

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Posted 11 months ago

“Good quality Well packaged,and promptly delivered”

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Posted 11 months ago

“Quick and easy to find and order paints at a very reasonable prices will buy again.”

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Posted 11 months ago

“Great service and very helpful. My. Online order arrived next day.”

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Posted 11 months ago

“Ordered Tamiya paint, items delivered well packaged, kept informed about the delivery time slot”

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Posted 11 months ago

“Excellent service would highly recommend”

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Posted 11 months ago

“Always 1st class.service”

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Posted 11 months ago

“Another great item, well packaged and on time. Great range to choose from too! Very pleased.”

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Posted 11 months ago

“Always a good service from this model shop fast and prompt service”

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Posted 11 months ago

“Good product with a very rapid service”

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Posted 11 months ago

Wonderland Models is rated 4.9 based on 5,054 reviews