Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,830 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 12th December 2024

Zoe Patrick

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Great and fast service. Reasonable price - much cheaper than from a HD dealership!”

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Posted 5 months ago

“Not as expected, poor quality”

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Posted 5 months ago

“The kit arrived on time it was well packed wonderland models staff are very good and a great help if you need anything there only to happy to help”

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Posted 5 months ago

“Greta service and range of modelling supplies.”

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Posted 5 months ago

“First time purchasing through this company. Questions I had before making my purchase were answered very quickly and enclosed additional information which proved very interesting. My order arrived quickly and I am looking forward to getting to grips with it. Many thanks Wonderland Midels for a first class service.”

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Posted 5 months ago

“Ordered a model that was actually out of stock at the time. I got a phone call to explain and told me when stock was expected. Since the order was not urgent I was happy to wait and when stock arrived the next week the order was fulfilled and delivered within 24 hours. Great service.”

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Posted 5 months ago

“Excellent service, my order arrived as stated and well packaged. A very good range of products at good prices.”

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Posted 5 months ago

“Yyyyyyyyyyyyyyyyyyyyyyyyyyy”

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Posted 5 months ago

“Found some caps on here for an old cap gun from when I was a child and gave it to my son he loved it, had to get myself one in the process. wasn't sure anyone sold these anymore. Very quick on postage. Could have done with a pay with paypal option. Thanks.”

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Posted 5 months ago

“Goods ordered and delivered very quickly, goods exactly as described and good quality.”

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Posted 5 months ago

“All present and correct, well packaged and quick delivery. Thank you.”

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Posted 5 months ago

“it comes well secure, allso in extra packaging to make sure, it will go with some of the other models i have.”

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Posted 5 months ago

“To any interested model makers. I would thoroughly recommend visiting wonderland models. I have ordered military model kits and found their service very swift and efficient I would rate them five stars. Well done, regards ed taylor”

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Posted 5 months ago

“As always, excellent service. Paints were dispatched quickly, correctly, well packaged and at a very reasonable price. Faultless.”

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Posted 5 months ago

“I placed an order with Wonderland Models last Sunday and was pleasantly surprised when it was delivered on Tuesday. It was as described on the website and extremely well packaged, the items arrived in perfect condition. I received several emails giving me updates on the delivery status, which was very useful. Also incuded in the box was a paint chart, and though it was for a different brand than that which I normally use, I think that a company which does things such as this shows that they care about their customers- it's the little things that count. I'll have no hesitation in ordering from Wonderland Models again.”

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Posted 5 months ago

“Fast delivery and good communication, very happy 😊”

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Posted 5 months ago

“Great service, received item within 24 hours. Can't get much better than that.😀”

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Posted 5 months ago

“I myself have worked in customer services in one form or another for 30yrs+, so I can honestly say I know what excellent customer service is! I can say with hand on heart that the team and Wonderland Models have excellent customer service by the bucket load. I have never had an issue with the service I have had from these guys and will continue to use them as I know I can depend on them fully and without worry, I would also highly recommend to anyone. Yes they sell the same products as any other model shop, but for me it’s all about the customer service, so I will not go elsewhere to get the bits I need. Keep up the fantastic team work guys, you do a great job and it is very well much appreciated.”

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Posted 5 months ago

“For me it cannot improve. Excellent service.”

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Posted 5 months ago

“The service has been good speedy I did put a request in the message part of the order form that was completely ignored so will now go else where for all future parts, spares and accessories”

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Posted 5 months ago

Apologies that we missed this request Philip and sorry for any inconvenience caused.

Posted 5 months ago

Wonderland Models is rated 4.9 based on 4,830 reviews