Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,634 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Quick, effficient, on time”

Helpful Report

Posted 9 months ago

“Fantastic service easy to order on line . Although I have visited your emporium twice I might add whilst staying just outside of Edinburgh last year . Plastic is fantastic 😂”

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Posted 9 months ago

“Amazing price, exceptional despatch and delivery times, thanks!”

Wonderland Models 5 star review on 9th February 2024

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Posted 9 months ago

“Just ordered some paint this time, delivered fast with no delays didn't hold up on going project.”

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Posted 9 months ago

“Excellent service, speedy service.”

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Posted 9 months ago

“I ordered the goods on Sunday night and recieved them on Tuesday. Good sevice.”

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Posted 9 months ago

“Ordered a few. Things but some was out of order and was told straight away .. so could either cancel order or wait till item come in .. got phone call correcting one of our order and told full order is now in and received next day .. very happy with this company. And definitely will get from them again very polite”

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Posted 9 months ago

“Excellent service again. Quick and easy online order service and kept up to date with the order via emails. Model arrived well packed and within the one hour time slot with DPD.”

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Posted 9 months ago

“To my surprise I could order every paint I needed for a detailed Revell Golf GTi model that I received for Christmas. Super stock! The order was very quickly dispatched and received, well packed as well. Excellent service.”

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Posted 9 months ago

“Ordered one day. Arrived the next at the time specified. All items included. Spot on Definitely will be ordering again and thankyou”

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Posted 9 months ago

“Plenty of variety and helpful staff”

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Posted 9 months ago

“Great price quick delivery thanks”

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Posted 9 months ago

“Super fast and efficient received order next day even though I live in Kent. Never had any problem when I have purchased from them in the past.”

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Posted 9 months ago

“Ordered the HPI Maverick RC Atom 1/18 4WD Electric RTR Truck for my son. Great, solid little car. Very good quality, delivered quickly from this brilliant business based in Edinburgh. Would recommend.”

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Posted 9 months ago

“Customer services does not exist. Timeline, placed order 23/1/2024 queried status 26//1/2024 informed awaiting restock of 1 item 26/1/2024 order shipped 3/2/2024 order received 6/2/2024 Apart from anything else, I paid for next day shipping, so to have three days between shipping and order recieved is abysmal. It would also help that if an item is out of stock and there will be a delay in fulfilling the order then the customer is informed, not left wondering what is the problem. Wonderland Models customer services are dreadful. This is not the first time I have had this problem but it is certainley the last. I will not be ordering anything else from this company. Just for your information I have found a company that not only has good customer relations, keeps you informed as to your order status, but is a minimum 10% cheeper with the same delivery charges, or if you are willing to wait 5 days, delivery is free curtesey of Parcel Force.”

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Posted 9 months ago

Hi George Thanks for your feedback. Apologies for the delay in despatching your order as we were waiting on a restock of one of the items on your order that had sold out overnight. Your order was collected on Saturday by DPD but they do not deliver at the weekend so your order was shipped on Monday on a next working day delivery which arrived on Tuesday as infoirmed. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 9 months ago

“The website is one of the easiest websites I’ve ever used”

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Posted 9 months ago

“Repeat customer; best price for Papo figures that my kids love! Quick delivery and arrived in perfect condition. Thanks”

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Posted 9 months ago

“My second haul of Papo marine animals, woodland aninals and wildlife animals in 2 years. Amazing platform for getting Papo animals: accurate pictures; massive collection of animals; orders are confirmed and processed really quickly; and they work with the super reliable and efficient courier DPD (RM coverage is brilliant in my area so I wouldn’t have minded an RM option at all either). Wonderland Models also stock a lot of well designed 1:16 ratio models, (ex: Bruder) which were a massive hit with a highly inquisitive 20 months old.”

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Posted 9 months ago

“Good value, and prompt, safe delivery.”

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Posted 9 months ago

“Great Service - Thank you 👍”

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Posted 9 months ago

Wonderland Models is rated 4.9 based on 4,634 reviews