Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,858 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 14th January 2025

Herbert Graham

Wonderland Models 5 star review on 12th December 2024

Zoe Patrick

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Graham Hogg

Wonderland Models 5 star review on 5th August 2024

Philip Moore

Wonderland Models 5 star review on 1st August 2024

Dave Carr

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price quick delivery thanks”

Helpful Report

Posted 11 months ago

“Super fast and efficient received order next day even though I live in Kent. Never had any problem when I have purchased from them in the past.”

Helpful Report

Posted 11 months ago

“Ordered the HPI Maverick RC Atom 1/18 4WD Electric RTR Truck for my son. Great, solid little car. Very good quality, delivered quickly from this brilliant business based in Edinburgh. Would recommend.”

Helpful Report

Posted 11 months ago

“Customer services does not exist. Timeline, placed order 23/1/2024 queried status 26//1/2024 informed awaiting restock of 1 item 26/1/2024 order shipped 3/2/2024 order received 6/2/2024 Apart from anything else, I paid for next day shipping, so to have three days between shipping and order recieved is abysmal. It would also help that if an item is out of stock and there will be a delay in fulfilling the order then the customer is informed, not left wondering what is the problem. Wonderland Models customer services are dreadful. This is not the first time I have had this problem but it is certainley the last. I will not be ordering anything else from this company. Just for your information I have found a company that not only has good customer relations, keeps you informed as to your order status, but is a minimum 10% cheeper with the same delivery charges, or if you are willing to wait 5 days, delivery is free curtesey of Parcel Force.”

Helpful Report

Posted 11 months ago

Hi George Thanks for your feedback. Apologies for the delay in despatching your order as we were waiting on a restock of one of the items on your order that had sold out overnight. Your order was collected on Saturday by DPD but they do not deliver at the weekend so your order was shipped on Monday on a next working day delivery which arrived on Tuesday as infoirmed. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 11 months ago

“The website is one of the easiest websites I’ve ever used”

Helpful Report

Posted 11 months ago

“Repeat customer; best price for Papo figures that my kids love! Quick delivery and arrived in perfect condition. Thanks”

Helpful Report

Posted 11 months ago

“My second haul of Papo marine animals, woodland aninals and wildlife animals in 2 years. Amazing platform for getting Papo animals: accurate pictures; massive collection of animals; orders are confirmed and processed really quickly; and they work with the super reliable and efficient courier DPD (RM coverage is brilliant in my area so I wouldn’t have minded an RM option at all either). Wonderland Models also stock a lot of well designed 1:16 ratio models, (ex: Bruder) which were a massive hit with a highly inquisitive 20 months old.”

Helpful Report

Posted 11 months ago

“Good value, and prompt, safe delivery.”

Helpful Report

Posted 11 months ago

“Great Service - Thank you 👍”

Helpful Report

Posted 11 months ago

“I recently purchased a Tamiya AS-32 spray and a tin of Revell metallic silver paint. I realised a few minutes later that I needed to add a jar of Tamiya XF-25 paint. I was not able to add it to the original order but was told by staff in the shop that the 2 orders would be combined and I would only have to pay one.postage. I have however been billed for 2 postages. I would like one to be refunded.”

Helpful Report

Posted 11 months ago

If you check your bank statement you will see that you have only been charged for one postage charge. Apoilogies if you missed this?

Posted 11 months ago

“Top service, my go to for paints every time. Very quick delivery. Usually my order has shipped within a few hours.”

Helpful Report

Posted 11 months ago

“Quick at suppling out 0f stock item but wasn't pleased at carrier arriving at 8 o'clock at night”

Helpful Report

Posted 11 months ago

“Super fast delivery, great service, got my order quickly with no issues”

Helpful Report

Posted 11 months ago

“Excellent service and the delivery was done well in advance. I would highly recommend purchases.”

Helpful Report

Posted 11 months ago

“Value for money, always great service and fast delivery, always helpful over the phone if you encounter a problem, always pleasant and polite”

Helpful Report

Posted 11 months ago

“Wonderland models have showed how professional they are everytime that I have used them.”

Helpful Report

Posted 11 months ago

“Brilliant website to use, very easy to find what I wanted and competively priced. Decent postal charges, very quick on despatch, very pleased with the service provided by Wonderland models.”

Helpful Report

Posted 11 months ago

“Excellent choice of models. Splendid delivery.”

Helpful Report

Posted 11 months ago

“The best model shop on th UK, Great selection at reasonable prices. Well informed staff. Excellent delivery service”

Helpful Report

Posted 11 months ago

“Prices absolutely spot on. Brilliant service and delivery perfect. Will 100% be using again for modelling needs. Would highly recommend.”

Helpful Report

Posted 11 months ago

Wonderland Models is rated 4.9 based on 4,858 reviews