Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

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“Minimum of fuss. Site was relatively easy to use. Placed two orders on Sunday and they arrived Tuesday. Brilliant”

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Posted 3 weeks ago

“Wonderland Models is my go-to for fast delivery and super competitive prices, whether I shop online or visit their store in Edinburgh. Very happy with my latest purchase!!!!”

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Posted 3 weeks ago

“Order was posted out despite asking to collect, and was missing an item when arrived.”

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Posted 3 weeks ago

“Everyone was really friendly and helpful. The whole thing was really easy. Allowed me to get my dad some great birthday presents.”

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Posted 3 weeks ago

“Very efficient service”

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Posted 3 weeks ago

“Placed my first order for three items only to be told the next day that two of them were out of stock, despite them still showing as 'available for next day delivery' for days after. The items were sent promptly once restocked but it doesn't inspire confidence when ordering that the items you want are actually available as described.”

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Posted 3 weeks ago

Apologies for the unfortunate delay John. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 3 weeks ago

“Yes I found the response and delivery was very good”

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Posted 3 weeks ago

“I could not believe how quickly my order arrived. Also the kit was very carefully packed to protect it in the Post. You could clearly see that they had taken time to to do as best a job as possible. They are going to be My Go To shop from now onwards”

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Posted 3 weeks ago

“I ordered an AFV Club 1/35 AEC Matator Mid Production kit online from Wonderland. They informed let me by email that it was out of stock. So I called their online dept. & the assistant manager James couldn't have been more helpful. He explained it might take a week or so to come. However it actually arrived a couple of days later & I popped in to collect it. Always exempelary service, as always. Great friendly staff & always a pleasure to do business with.”

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Posted 3 weeks ago

“I usually purchase from Wonderland in person but on this occasion used the mail order service. I received first class service when I ordered some paints. A staff member contacted me about the product by telephone and the items arrived the following day. I was very impressed by this. Thank you.”

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Posted 3 weeks ago

“Excellent, swift service. Always a pleasure to do business with.”

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Posted 3 weeks ago

“Everything's superb but not a fan of packing with paper shavings! Really hard to clean up!”

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Posted 3 weeks ago

“Nice model, quick posting, good comms. Thanks”

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Posted 3 weeks ago

“Very fast - next day delivery, although P & P was for 3 - 5 days!”

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Posted 3 weeks ago

“Quick with the delivery and a great service buy from you again”

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Posted 3 weeks ago

“First class service, great communication and reliable delivery, terrific!!”

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Posted 3 weeks ago

“Excellent service quick delivery will definitely use again”

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Posted 3 weeks ago

“Excellent above and beyond customer service.”

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Posted 3 weeks ago

“I placed a fairly large order for lacquer paint pots. Unfortunately when the order arrived, there was a paint pot missing. I emailed Wonderland mail order customer service who were very responsive and helpful. The missing paint pot was dispatched and arrived 2 days after the original order. I couldn't have asked for more. Very good customer service!”

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Posted 3 weeks ago

“As always with Wonderland Models it’s a first stop shop. Always got what I need, great service. Came back to modelling a couple of years ago after a 40 year hiatus! A lot had changed especially internet buying. I subscribed to all the model shops around uk and beyond. As I’ve settled back into modelling I have found that out of the 20 or so shops I started out buying from my go to shop is Wonderland never been let down by them.”

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Posted 3 weeks ago

Wonderland Models is rated 4.9 based on 5,110 reviews