Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,620 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“I placed an order with Wonderland Models last Sunday and was pleasantly surprised when it was delivered on Tuesday. It was as described on the website and extremely well packaged, the items arrived in perfect condition. I received several emails giving me updates on the delivery status, which was very useful. Also incuded in the box was a paint chart, and though it was for a different brand than that which I normally use, I think that a company which does things such as this shows that they care about their customers- it's the little things that count. I'll have no hesitation in ordering from Wonderland Models again.”

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Posted 4 months ago

“Fast delivery and good communication, very happy 😊”

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Posted 4 months ago

“Great service, received item within 24 hours. Can't get much better than that.😀”

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Posted 4 months ago

“I myself have worked in customer services in one form or another for 30yrs+, so I can honestly say I know what excellent customer service is! I can say with hand on heart that the team and Wonderland Models have excellent customer service by the bucket load. I have never had an issue with the service I have had from these guys and will continue to use them as I know I can depend on them fully and without worry, I would also highly recommend to anyone. Yes they sell the same products as any other model shop, but for me it’s all about the customer service, so I will not go elsewhere to get the bits I need. Keep up the fantastic team work guys, you do a great job and it is very well much appreciated.”

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Posted 4 months ago

“For me it cannot improve. Excellent service.”

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Posted 4 months ago

“The service has been good speedy I did put a request in the message part of the order form that was completely ignored so will now go else where for all future parts, spares and accessories”

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Posted 4 months ago

Apologies that we missed this request Philip and sorry for any inconvenience caused.

Posted 4 months ago

“Great service a+”

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Posted 4 months ago

“Products good as normal, but disappointed that I paid for next working day delivery and that was not fulfilled.”

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Posted 4 months ago

Hi Richard Thanks for your feedback. You ordered on Saturday at noon and your parcel was collected by DPD first thing on Monday morning for delivery on Tuesday at 3:30pm. This is next working day delivery. DPD do not class Saturday and Sunday as working days. Thanks for your understanding.

Posted 4 months ago

“Very quick and great service”

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Posted 4 months ago

“Brilliant service again, fast delivery and well packaged and great value for money…my go to people for all modelling supplies..👍🏼”

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Posted 4 months ago

“The website works perfectly on my phone but not on my computer and I have no idea why. On the phone it is perfect, no problems at all and delivery is first class.I recommend Wonderland models”

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Posted 4 months ago

“Exceptional range of products and accessories from the leading brands. Straightforward ordering/payment process, great communication re: order/invoice/delivery. Packaged very well/ sustainably and delivered with care. An outstanding service from landing page to delivery!”

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Posted 4 months ago

“Very easy to use , arrived v quick. 👍”

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Posted 4 months ago

“Friendly helpful staff. Item ordered was securely wrapped and arrived in only two days. A good purchase from a good seller. Pity that the shop is 200 miles away,or would visit it.”

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Posted 4 months ago

“very helpfull over a stuation made by a phone from them to rectify stuation instead of numorus emails ,so its not all computors there is aperson at the other end , 5 star rating deserved”

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Posted 4 months ago

“Great service as always from Wonderland. Ordered online on Thursday evening, goods were delivered on Saturday afternoon, extremely well packaged and as described. I highly recommend Wonderland.”

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Posted 4 months ago

“Absolute quality service, really cannot fault them. Other retailers take note. Thank you Wonderland”

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Posted 4 months ago

“Fast service thanks”

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Posted 4 months ago

“Great comms through out. Great company to order from. The kit I ordered wasn't in and they called me to keep me updated. Excellant service.”

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Posted 4 months ago

“website easy to use, kit well packaged with added pleasure of popping the cushioned packaging. Fast delivery although PDP don't know the difference between "rear porch" and neighbour.”

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Posted 4 months ago

Wonderland Models is rated 4.9 based on 4,620 reviews