Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,631 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service as always, thank you.”

Helpful Report

Posted 9 months ago

“Happy with my purchase and had no problems with postage.Will buy again in near future.”

Helpful Report

Posted 9 months ago

“Fantastic service! I placed my order on Sunday and it had arrived by Tuesday. All the models were well packed and are just beautiful! I will definately be ordering from here again.”

Helpful Report

Posted 9 months ago

“Always a very good service”

Helpful Report

Posted 9 months ago

“Very fast delivery of paints ordered always excellent range available good pricing around great service”

Helpful Report

Posted 9 months ago

“no complaints about this shop, evry time service is great and staff very helpful.”

Helpful Report

Posted 9 months ago

“Bought a Spitfire at reduced cost, good deal and delivered promptly, within 48hours of ordering. Excellent.”

Helpful Report

Posted 9 months ago

“Great service and fast delivery”

Helpful Report

Posted 9 months ago

“Everything came as advertised and on time. Excellent service. Would definitely purchase again from Wonderland Models”

Helpful Report

Posted 9 months ago

“Quick and efficient mail order service, much appreciated.”

Helpful Report

Posted 9 months ago

“Very quick delivery”

Helpful Report

Posted 9 months ago

“works fine just what I needed”

Helpful Report

Posted 9 months ago

“I was very impressed by huge choice of Aircraft Models available and prices. Very fast delivery and items robustly packaged. First class all round, lookimg forward to doing business in the future.”

Helpful Report

Posted 9 months ago

“I recently ordered a couple of tins of spray paint. I received a phone call informing me that one of the tins I had ordered was not suitable for painting plastic scale models and would I kike to change the order for the correct type of paint. This level of customer service is beyond excellent! Many companied would have simply sent what I asked for, and not what I require. I am delighted with Wonderland Models service, they are now my 'go to' supplier.”

Helpful Report

Posted 9 months ago

“My model arrived quickly and undamaged!”

Helpful Report

Posted 9 months ago

“Excellent service. Arrived very quickly and was well wrapped, first time I have ordered from them but won't be the last.”

Helpful Report

Posted 9 months ago

“Brilliant Service. Thankyou”

Helpful Report

Posted 9 months ago

“I ordered 4 Tamiya spray paints online & within 20 minutes had a phone call from WM questioning one of the cans. Turns out I'd accidentally ordered a specialised paint which was no good to me. Rather than let the order go through, the eagle-eyed & thoughtful staff at WM saved me money & hassle. That's what you call superb customer service.”

Helpful Report

Posted 9 months ago

“I have received a different battery (wrong connector) than what I have ordered. I have notified the seller immediately and their system confirmed receipt of my request for replacement, then nothing happened for over a week until I sent emails to customer services. I keep receiving a general, impersonal return instruction where I have to do all the heavy lifting and MAYBE I might get back some of the postage costs if they are happy with it. No information if the item will be replaced, refunded or nothing will happen. The communications seem to be automated and do not acknowledge this is because they have sent me the wrong item. WOULD NOT RECOMMEND Wonderland Models.”

Helpful Report

Posted 9 months ago

We have emailed you both yesterday and today informing you that you may return any unwanted item for either credit or replacement within 14 days of receipt. We also provided you with the return address for your parcel. Thanks for your understanding.

Posted 9 months ago

“An easy to use website with an excellent choice of models. Good prices and fast delivery. I would highly recommend Wonderland to anyone.”

Helpful Report

Posted 9 months ago

Wonderland Models is rated 4.9 based on 4,631 reviews