Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,043 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 5,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 15th February 2025

104

Anonymous

Anonymous // 01/01/2019

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“As usual with my recent orders everything was sorted and done so there were no problems and I received all my goods quickly, the name Wonderland is ideal for this company.”

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Posted 6 months ago

“I BOUGHT ONE OF THES EFROM YOU 18 MONTHS AGO BECAUSE OF ILL NESS I NEVER EVEN OPENED IT LAST WEEKS I DID THE RECIEVER WAS MISSING I CONTACTED YOU TOLD YOU THE TRUTH IM 70 YEARS OLD IMPECKABLE FEEDBACK ON E BAY HONESTY BEING NUMBER ONE COMMENT WHY ON EARTH WOULD I WANT ANOTHER ONE IF THERE WAS ONE THERE I TOLD THEM THRE TRUTH THEY WERE NOT INTERESTED ITS TO STRANGE NOT TO BELIEVE IT IVE BEEN IN RETAIL ALL MY LIFE I WOULD HAVE DONE WHAT MR PRITCHARD SAID CHECKED HIS E BAY HISTORY CIRMISED THIS GUY IS A HONEST MAN AND HELPED HIM BUT THEY WERE NOT INTERESTED I WAS DISSGUSTED I HAD TO BUY ONE AS I SOLD THE TANK I BET YOU HAVE HAD THIS PROBLEM OF THESE BEING STOLEN IN YOUR SHOP I HAD NO IDEA THEY WERE 48 POUND I THOUHGHT A TENNER I WILL NEVER EVER USE YOU AGAIN I AM A JADLAM MODELS CUSTOMER I WISH I CONTACTED THEM FIRST BUT AS I BOUGHT UNIT FROM YOU I NEEDED THE RECIEVER SO I USED YOU AGAIN THAT IS THE LAST TIME EVER SOMETIMES IN RETAIL IF YOU LOOSES A LITTLE IT COMES BACK TEN FOLD IVE LEARNT THAT MANY TIMES IF THIS IS EVER READ YOU SHOULD HAVE DONE A LITTLE HOMEWORK AND ACTED A LITTLE BETTER BUT YOU JUST DID NOT CARE WONT BE LONG BEFORE YOU CLOSE WITH THE REST EVEN IF YOU OFFERED ME IT HALF PRICE GOOD WILL I WOULD HAVE UNDERSTOOD AND ACCEPTED THAT YOU DONT CARE IT WILL BE YOUR UNDOING K PRITCHARD”

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Posted 6 months ago

Keith Thanks for your feedback. We ask all our customers to check the contents of their deliveries and inform us within 48 hours of any shortages or discrepancies. This is clearly mentioned on both the delivery note and invoice. Unfortunately you have first contacted us about this alledged shortage 17 months after your order was successfully delivered to you so we are unable to provide a complimentary replacement in this instance. Thanks very much for your understanding.

Posted 6 months ago

“Very quick delivery, well packaged thanks”

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Posted 6 months ago

“Excellent customer service (had auto-filled and missed out my house number. A lovely Scottish gentleman telephoned almost immediately to sort it out) and very fast delivery. Communication too all the way. Fun products … all in all a great experience”

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Posted 6 months ago

“Excellent service, and very fast dispatch, well packaged, I just paid for standard delivery and I received it in 2 days, you can’t expect anything else…”

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Posted 6 months ago

“Incredibly fast delivery, well packed”

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Posted 6 months ago

“Excellent service. Contacted Wonderland to enquire after a product and received a very prompt and positive reply. Clear instructions for ordering followed and item despatched quickly. Indeed, package was to be delivered today, but I postponed it until tomorrow because I was out all day.”

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Posted 6 months ago

“Excellent friendly service.”

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Posted 6 months ago

“I heard via social media that Wonderland Models hads recently acquired a large selention of pre-owned vintage model kits and a couple caught my eye. A quick phone call reserved me two kits and these were then paid for via the website. Delivery was super quick and secure and the kits were found to be complete and in very good condition. Thanks must go out to Paul in the shop for assisting in locating these scarce kits for me.”

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Posted 6 months ago

“I enjoy dealing with people who obviously are enthusiastic and knowledgeable about their products”

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Posted 6 months ago

“Beautiful little models.”

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Posted 6 months ago

“Not good quality”

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Posted 6 months ago

“Re: Sohni-Wicke Corporal 100 Shot Cap Gun Do not buy this gun, its rubbish. There is no bang, all you can here is the mechanism of the gun and not the caps. The only way you can tell they have gone off is by smell. You would make a louder noise by saying bang when you pull the trigger. Don't bother complaining either as you will just get fobbed off with how it's due to EU rules. Funny how the new style 8 shot cap guns still make a bang. EU must not know about them ( not ).”

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Posted 6 months ago

Mr Murden, Sorry to hear of the problem. We also have your e-mail on the issue and will reply directly to you.

Posted 6 months ago

“Good customer service, good prices & fast delivery.”

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Posted 6 months ago

“Quick easy ordering system no fuss packed and delivered in time stated .”

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Posted 6 months ago

“Am a returning customer. Always had great service, good selection of models at reasonable prices. Fast delivery as well.”

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Posted 6 months ago

“Ordered some paint on Sunday and it arrived on Tuesday. Fantastic service.”

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Posted 6 months ago

“Very detailed. I use them for talks I do for the library service. They stand up well as scientific models. (Although my wife still calls them my 'toys'.)”

Wonderland Models 5 star review on 1st August 2024

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Posted 6 months ago

“Very fast delivery. Great customer service.”

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Posted 6 months ago

“Very easy to order & quick delivery.”

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Posted 6 months ago

Wonderland Models is rated 4.9 based on 5,043 reviews