Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order from Wonderland was good, this one not as good unfortunately. My main issue is that stock levels are not shown on your website. In this case I ordered two body shells and two mounting posts for tamiya rc cars - the order shipped with just the shells and when I asked your team I was told the posts were out of stock and unlikely to be resupplied hence cancelled. I can't use the shells without the posts and have had to try to find them elsewhere at further delivery cost. My first order also had an item out of stock but your team contacted me before shipping to ask if I wanted to go ahead which at least gave me the option to cancel if not usable without the missing items. Thanks John”

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Posted 11 months ago

“Didn’t arrive in stipulated time cost for delivery was as expensive as product”

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Posted 1 year ago

Order was placed after our 2pm cut off for next day delivery Stephen but was sent on a next working day delivery as requested and arrived on time.

Posted 1 year ago

“I paced a rather large order with wonderland models.i was pleased with how fast my order was confirmed and the massive selection they have to offer. I chose the next working delay delivery however it was about 6 days before I actually received the order due to some things being out of stock after I had placed the order which was quite frustrating really. I was offered a refund for the missing items which was processed very quick.i assumed it would be only another day until I received my order but it missed the collection so it was due to come a day later on a Friday but for some reason which I wasn't informed of it had missed the collection again so it wasn't until today I received it. Basically if you are placing an order above £70 the postage defaults to £8 for shipping so it's up to you weather you select next day. I had some really good solid communication with the team and they replied to emails very quickly which is much appreciated.”

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Posted 1 year ago

All parcels despatched by DPD are sent on a next working day service which means that if they are shipped on a Friday they are delivered on a Monday weather permitting. Thanks for your underdstanding.

Posted 1 year ago

“Whilst the cap guns look good and feel weighty, the release mechanism of the expended 8 cap is awful. Have to get a tool and dig them out. Another model it has one smooth area for grabbing the used caps and putting new ones in. Just a shame as the rest of it is good. But its main function is slowed because it doesn’t have easy access to remove spent caps.”

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Posted 1 year ago

“I’m happy with the product and the price but I paid the extra for next day delivery (Because I needed them the next day!) I ordered well before the 2pm deadline for this and didn’t get the shipping confirmation email until the next day and was then fobbed off with courier must’ve had a break down, I know I’d have got the shipping confirmation email as soon as the label was created because that’s how it works with all of my customers when I create shipping labels, so probably won’t use this company again due to unreliable shipping times.”

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Posted 1 year ago

Apologies for the slight delay caused by an issue at the DPD depot. Your parcel was sent on a next day service as you can see from the parcel tracking. Apologies once more for any inconvenience caused.

Posted 1 year ago

“very poorhome (residental) delivery service by DPD”

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Posted 1 year ago

I can see that your parcel was successfully delivered to you today. Thanks for your patience and understanding.

Posted 1 year ago

“actually i was a bit surprised and disappointed - not with the quality of the models which is good - but t they were a) assembled and b) already painted. This wasnt made clear and I wanted them unassembled and unpainted so i could make the models i wanted as part of a group of different dragons ( I have already made and painted 6 models in specific shades etc) in support of my Sci-fantasy trilogy ‘The Loud Mountain’ Pity”

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Posted 1 year ago

Hi Neil All the Papo and Schleich figures are ready assembled and always have been. Sorry that you did not realise this.

Posted 1 year ago

“Prompt service from yourselves but am still awaiting delivery it was attempted on Friday to the wrong place they will try again tomorrow. 😀”

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Posted 1 year ago

“Twice I have ordered from wonderland both times the item was not in stock, in spite of what website said! When item was in stock it was delivered fairly quickly.”

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Posted 1 year ago

“I paid extra for next day delvery and the goods arrived the day after the next day. Furthermore, the courier left them outside the front door without trying to get the attention of anyone at home. Poor all round.”

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Posted 1 year ago

“I have only just received the product and will review once in use (this afternoon probably!). Delivery was first class...8 minutes earlier then they promised.”

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Posted 1 year ago

“The model of the kings guard was very good, but I feel betrayed by your advertisement because it said it was supposed to be 16cm and it was half that size, maybe the price should have been halved as well. Very misleading advertising , I bought these as gifts for family in South Africa.”

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Posted 1 year ago

“As described but the farmer is sadly detached from seat along with paint. Will try to glue rather than the hassle of returning. Disappointed that “Made in China” is printed in white behind the back wheel. This detracts from the authentic looks of the model!”

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Posted 1 year ago

“Need to make customers aware any purchase made for next day delivery must be done before 5 pm close and.find a different courier DPD were instructed to leave I safe place and just left it o door step had to get family member to go get parcel so didn't get pinched prity poor to be honest”

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Posted 1 year ago

“Ordered some paint and paid for next day delivery, didn't arrive till day after.I phoned w.models and they said there courier was delayed in traffic.Still happy with order and I will be ordering again from W.M.”

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Posted 1 year ago

“Usually very good. Mistake this time with our order. I rang to enquire where it was. I got told it will be with you tomorrow. My dad rang them shortly afterwards he got told it had been sent to the wrong address. Maybe could have told me that in the first place.”

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Posted 1 year ago

Apologies again for the delay in getting your order to you. Glad to see that is has arrived this morning. Thanks again for your patience and understanding.

Posted 1 year ago

“Unfortunately still haven’t received my parcel”

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Posted 1 year ago

Hi Tara Apologies that DPD were unable to deliver your parcel today as expected. We have contacted them today to rearrange the delivery for tomorrow. Apologies for the delay and thanks for your patience and understanding.

Posted 1 year ago

“Items arrived well packed, however I paid for next day delivery. Paid on the evening of the 11th, expecting it to be shipped on the 12th and arrive on the 13th. It arrived on the 15th. So I do not understand what I paided extra for. Next day should mean that.”

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Posted 1 year ago

“Delivery a bit slow. I made another purchase last week and have had no messages.”

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Posted 1 year ago

Apologies for the slight delay in despatching your order due to an out of stock item that took slightly longer to arrive than expected.

Posted 1 year ago

“Models are good quality but the customer service is questionable. Paid for next day delivery but got told I to expect the order to arrive after another 4 days. Got refused a refund on full refund of next day delivery charge. I had to write a complaint just to get a refund on a service I clearly didn’t receive. No acknowledgment of distress and inconvenience caused by wonderland models.”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 5,110 reviews