Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I didn't received my parcel. DPD sent him to my neighbour. And I tried two times to take, but wasn't there. Wasn't good idea to send my parcel to the neighbour. My request was to the nearest Co-op shop as collecting point. This is for now. I hope everything to be OK. And to collect my parcel. I will try again on Friday evening. Thank you!”

Helpful Report

Posted 2 years ago

“I ordered some shrinking dope for use on an aircraft repair in a museum. The only delivery option presented online was to pay for next-day courier delivery. I assumed I would receive the dope the next day, and scheduled my teams' work accordingly. When it didn't arrive, I redeployed my guys to other tasks and chased it up by phone. I received an apology and was told that someone should have contacted me. The dope arrived the next day, a week or so late.”

Helpful Report

Posted 2 years ago

“The amount of paint in the tin for the price i paid plus postage was very dissappointing and a bit of a rip off.”

Helpful Report

Posted 2 years ago

All our orders are currently sent by DPD courier on a next working day service as we try to deliver to our customers as quickly as possible. Thanks for your understanding.

Posted 2 years ago

“Took too long for delivery from time of purchase. Will not be using your services again”

Helpful Report

Posted 2 years ago

Apologies for the delay in sending your order Greg. We had to wait for one particular restock to complete your order. Thanks for your patience and understanding.

Posted 2 years ago

“Not received yet l have 7 days of messages saying a delay and giving the next day for delivery. No explanation as to why it is delayed which would be helpful. Just hoping it will arrive before Christmas.”

Helpful Report

Posted 2 years ago

DPD have been updating you each day regarding delays in your area due to volume of parcels there. They should provide you with an update directly regarding delivery tomorrow shortly. Thanks for your patience and understanding at this very busy time.

Posted 2 years ago

“I spent over £1000 on a 1/14 scale truck, radio and associated items. On plugging in the charger to charge the battery it immediately burnt out. I contacted customer services who told me to send it back by the cheapest method as they do not cover the cost of returning faulty items, they said they would assess it and refund the cost of the charger if it was indeed faulty. 14 days after posting it I rang to enquire about my refund and was told they had not received any chargers and I should start compensation proceedings with Royal Mail. I was also told if I lived around the corner from them I could have just walked into the store with it. I certainly shall not be spending any more money with this company.”

Helpful Report

Posted 2 years ago

Mr Miller, Sorry to hear of the problem, We ask all customers to return faulty goods by the cheapest means possible and to obtain proof of posting. If an item is faulty then we do refund the return postage costs. As to your missing parcel, we record all parcels received by us whether from suppliers or customers and any customer returns are immediately given to the relevant staff member for checking and replacement/repair. We have no record of receiving your parcel and our R/C staff cannot recall any battery chargers being returned recently. Only you, the sender, can make a claim for non-delivery from the carrier you used using your proof of posting.

Posted 2 years ago

“Flimsy cardboard can't see it lasting more than a few days”

Helpful Report

Posted 2 years ago

The Papo toy castles are very well made and extremely durable Anthony and we hope you get just as many hours of happy play with it as our other customers have over the years.

Posted 2 years ago

“You need to rethink your delivery charges. £4.99 delivery for an airbrush plunger spring is ridiculously expensive. There are no alternative options for cheaper delivery on your website.”

Helpful Report

Posted 2 years ago

Hi Richard, unfortunately due to the frequency of Royal Mail strike action and unavailability of services we have had to move to using DPD for all of our parcels to ensure a decent level of service, £4.99 is the cheapest service they offer, unfortunately.

Posted 2 years ago

“Won't buy from them again. They sent the wrong item and then said I had to return it before they would correct the order. They wouldn't send a pre paid postage label so I had to fork out for the postage first before they would refund it.”

Helpful Report

Posted 2 years ago

Hi Mark, Just a quick note to let you know that have got the parcel you sent. We have arranged for the correct Cruiser tank to be sent to you ASAP. You will get an invoice – for zero value - to confirm this has been done. I will also arrange a refund of your £3.35 return postage costs. The money will be refunded to the card account used to place the order and I will send you a Credit invoice for that amount to confirm it has been done. Hopefully this resolved the matter to your satisfaction. Thanks for your understanding.

Posted 2 years ago

“I used to shop at wonderland, until they changed their website design. Now navigating it is hard work, so I don't bother. The pages take too long to load, can't find what I need, and the search engine fares poorly.”

Helpful Report

Posted 2 years ago

Sorry that you are unimpressed with our new website. Generally, the overall response has been very positive with the vast majority of our customers welcoming the new design.

Posted 2 years ago

“Service has always been excellent however the new website is terrible and for quickness of use for ordering I will probably use someone else now - shame”

Helpful Report

Posted 2 years ago

Sorry that you are unimpressed with our new website Peter. Generally the overall response has been very positive with the vast majority of our customers welcoming the new design.

Posted 2 years ago

“The paintwork was smudged and i was getting the paints on my fingers ..”

Helpful Report

Posted 2 years ago

Hi There, Please accept our sincere apologies for the issues encountered with your online order with us. These issues are very unusual as the models are despatched to us after a month or two in a container from the Far East and they are all enclosed in air-sealed bags to stop any damage. The paint is dry before the product is bagged up for its shipping to the U. K Distributor. Our sincere apologies once again for the issues with your order.

Posted 2 years ago

“Fendt 1/32 vario tractor listed as detailed model,when I open the box it looks nothing like the picture on website and is like a child's toy, very disappointed”

Helpful Report

Posted 2 years ago

Apologies that the Britains diecast model tractor was not as detailed as you would have liked but overall this superb range has proved to be extremely popular with our customers over many years.

Posted 2 years ago

“I ordered the paint and it arrived before the stated delivery time. The Paint dropper bottles I find are the best way to dispense the small amounts that I require when painting my 1/72 scale model soldiers. Impressed with the service and also the product.”

Helpful Report

Posted 2 years ago

Wonderland Models is rated 4.9 based on 5,110 reviews