Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,054 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 15th February 2025

104

Anonymous

Anonymous // 01/01/2019

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“Brilliant Service. Thankyou”

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Posted 1 year ago

“I ordered 4 Tamiya spray paints online & within 20 minutes had a phone call from WM questioning one of the cans. Turns out I'd accidentally ordered a specialised paint which was no good to me. Rather than let the order go through, the eagle-eyed & thoughtful staff at WM saved me money & hassle. That's what you call superb customer service.”

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Posted 1 year ago

“I have received a different battery (wrong connector) than what I have ordered. I have notified the seller immediately and their system confirmed receipt of my request for replacement, then nothing happened for over a week until I sent emails to customer services. I keep receiving a general, impersonal return instruction where I have to do all the heavy lifting and MAYBE I might get back some of the postage costs if they are happy with it. No information if the item will be replaced, refunded or nothing will happen. The communications seem to be automated and do not acknowledge this is because they have sent me the wrong item. WOULD NOT RECOMMEND Wonderland Models.”

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Posted 1 year ago

We have emailed you both yesterday and today informing you that you may return any unwanted item for either credit or replacement within 14 days of receipt. We also provided you with the return address for your parcel. Thanks for your understanding.

Posted 1 year ago

“An easy to use website with an excellent choice of models. Good prices and fast delivery. I would highly recommend Wonderland to anyone.”

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Posted 1 year ago

“Excellent service. A colleague phoned me before dispatching the order just to be sure of some query with my address. This was much appreciated as it's not often you get a personal call from a real human these days. Many thanks for your service.”

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Posted 1 year ago

“A good experience, nice model that's somewhat hard to find, sent out quickly. DPD couriers were an irritation that let down the service from Wonderland. Overall - really good and I'd buy again.”

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Posted 1 year ago

“Well packaged and quick delivery.”

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Posted 1 year ago

“I can't vouch for the contents of the Meccano kit that I ordered because it's a birthday present for a young relative and the big day isn't for a couple of weeks yet. The ordering process online was generally smooth. There was an uneasy gap between payment and acknowledgement by email, but then who expects any online transaction to be stress-free? The email came within a couple of hours, and I had plenty of other things to get on with! Delivery was next-day, and occurred within the one-hour window specified by the operator. I would certainly order from Wonderland Models again.”

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Posted 1 year ago

“very poorhome (residental) delivery service by DPD”

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Posted 1 year ago

I can see that your parcel was successfully delivered to you today. Thanks for your patience and understanding.

Posted 1 year ago

“Excellent service, items arrived well packaged and sent same day as ordered.”

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Posted 1 year ago

“Very efficient and professional. I have been a customer for about five years. However the website is very vague regarding specific items. i.e. for example. Tamiya Walter Wolf Ford. Tamiya. 1/12 Scale. Spent so much time. I would expect out of stock or not manufactured anymore (more is the case) but the search engine is disappointing. Searching for something specific is very poor. But overall. Friendly and accommodating. Five stars. Thank you.”

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Posted 1 year ago

“First time buying from Wonderland Models. Great price for the model I wanted. Arrived earlier than expected. First class service, will definitely be happy to buy from them again.”

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Posted 1 year ago

“Very happy with price and speed of delivery.”

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Posted 1 year ago

“Excellent on line service. Always has what I need in stock, unlike model shops more local to me. Thank you”

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Posted 1 year ago

“Great products, great service, great prices. Simply Wonder(land)ful.”

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Posted 1 year ago

“Absolutely excellent service ordered item on Friday and arrived Sunday”

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Posted 1 year ago

“I'm very happy with the products and service, but it would be nice to get free postage on orders over £50 and no doubt customers would increase their orders to make the £50 mark.”

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Posted 1 year ago

“Helpful and reliable - highly recommended”

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Posted 1 year ago

“Hassle free purchase and next day delivery. What more could you ask for.”

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Posted 1 year ago

“Superb service as usual. Order dispatched within 20 minutes and received within 24 hours.”

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Posted 1 year ago

Wonderland Models is rated 4.9 based on 5,054 reviews