Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,897 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 25th January 2025

Nigel Amery

Anonymous

Anonymous // 01/01/2019

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“Have purchased from you on a number of occasions and always been informative and positive. If I could make a recommendation is that it would be helpful to have more than one image of an item on your website, for example the front of a box followed by the back which contains additional information”

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Posted 1 week ago

“Great choice, great quality and speedy delivery. What more could you ask?”

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Posted 1 week ago

“Very quick response/delivery and good email communication. All good!”

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Posted 1 week ago

“Excellent service with fast delivery.”

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Posted 1 week ago

“Ordered Friday, delivered Saturday morning. Less than 24 hours standard delivery! Also was a special order of a model seen in the shop but not online and they were extremely helpful in instructing me how to proceed with buying”

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Posted 1 week ago

“Parcel delivered well packaged arrived earlier than expected delivery driver polite all round good sercice”

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Posted 1 week ago

“Excellent to deal with, even from New Zealand. Very helpful and prompt with any issues.”

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Posted 1 week ago

“Really pleased with the service from Wonderland models. Kept informed as to the status of my order, really no complaints at all.”

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Posted 1 week ago

“Everything arrived in good condition, well packed and undamaged. I do think the delivery lady deserves a mention, the roads were covered in ice and she still managed to make the delivery.”

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Posted 1 week ago

“Very good service, there was a supply issue (no fault of theirs)....they kept me informed, and the staff were polite, friendly and helpful. Exactly the type of staff a good business needs!”

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Posted 1 week ago

“Great products and great customer service.”

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Posted 1 week ago

“Great communication, they did not have the models I wanted in stock, but they were ordered and sent with express delivery, excellent customer service and speed, I would highly recommend :D.”

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Posted 1 week ago

“Received the items I ordered a day late after paying for next day though I must admit I did order it a little late in the day still next day was accepted also in with my order was 4 very old aviation magazines which I was told was a free gift !! Strange as I was not given a choice and they will go straight into ‘my’ recycling. Also to note the total weight of the magazines was just about twice that of the items I ordered which makes me question the shipping charges I will probably not be ordering from this company”

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Posted 1 week ago

Mr Gallimore, To qualify for next working day delivery we have to receive the order by 2:00pm as is clearly stated on our website. I have checked our records and you placed the order at 11:20pm on the 8th, over 9 hours after the deadline and 6 hours after we close for business. We despatched the parcel on the 9th and you received it next working day, the 10th. As regards the magazines, as I explained in my e-mail a few days ago, we acquired these as part of a huge collection of unbuilt plastic model kits and we decided to give our customers a little bonus by including a few magazines in each parcel. We are charged a flat fee by our couriers for each parcel we send and the presence of the magazines had no effect on the shipping charge you paid.

Posted 1 week ago

“Excellent products at a reasonable price.”

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Posted 1 week ago

“I love this model shop. Whether I purchase from in-store or online they always have exactly what I need. My Recent purchase includes some older model magazines gifted to me which was a nice touch and much appreciated. Ordering online is easy and they consistently deliver in a day or two which saves me time. Wonderland models is my first stop shop for everything I need and will continue to be for a long time.”

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Posted 1 week ago

“DELIVERED ON TIME . GOOD SERVICE/PRICE”

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Posted 1 week ago

“Great service and wide choice from cataloque on line . No problems prompt delivery and competitive pricing.Goods arrived on time and in excellent condition . Additional reading matter much appreciated. Pleased to have found this model shop on line as local shop closed a few years ago and a few more on line outlets seem to have disappeared.”

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Posted 1 week ago

“i have used this model shop before and they are first class next day delivery . we went to Edinburgh on holiday and yes i did visit the store where everyone was friendly and help full, not like the wife twisting 😄😄😄”

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Posted 1 week ago

“great shop great people great service thanks”

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Posted 2 weeks ago

“My order arrived within 3 Days in perfect condition,the build will be started in the next few Weeks.”

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Posted 2 weeks ago

Wonderland Models is rated 4.9 based on 4,897 reviews