Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,110 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 9th March 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, On Thursday, I was tracking my order to be delivered, I went outside to see if I could see the dpd van and I saw him coming around the corner onto my street, he stopped and made a delivery to another address, then I got a message on my phone saying....' sorry we have missed you, Adeel won't be back today, we'll be back on Fri 04 Aug, I thought what the hell is going on as he hadn't even been to my address. So it's no wonder that people get fed up with dpd when they don't even deliver parcels. If I hadn't gone out, I would have had to wait another day. This is not acceptable as you pay for your products to be delivered to your customers. You might need to review your position with DPD, how many more customers have been let down like this i wonder”

Helpful Report

Posted 1 year ago

Mr Oliver, Just to follow up on my phone call, we are sorry to hear of the problem you had with DPD and we are glad to know that you were able to contact the driver and get your parcel and everything is OK. We will pass your comments on to DPD.

Posted 1 year ago

“For £50 I would expect the basic paint and glue and starting equipment. Model is fantastic and company and service is also fantastic but no option to purchase paint that you specifically need for z model or even a "paint bundle". Great product but lacking information on website about paint and starting equipment”

Helpful Report

Posted 1 year ago

Hi Luke A complete list of all the paints, glues and paint brushes that you require is listed in the instructions of the model that you purchased. When purchasing any future models we can provide this list to you in advance if requested. Thanks for your understanding and good luck with your new model build.

Posted 1 year ago

“Ordered 2 kits. Good value but both kit boxes were damaged due to poor packaging. One wrap of thin cardboard. No side support to protect during delivery. Not the delivery company's fault.”

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Posted 1 year ago

“Bought a rechargeable battery pack from Wonderland models, but am struggling to charge it. As Wonderland don't sell a charger for the battery pack I bought one elsewhere but when plugged in it shows 'battery fault'. Am no further forward for the expense.”

Helpful Report

Posted 1 year ago

Hi Bob, We are sorry to hear that you are having issues with your purchase of a rechargeable battery pack. If you could please get in touch with us, we will try and resolve the issue you are having with your purchase. Please call us on 0131 2296428 Ext Diecast and ask for Steve. He will try to help you figure out what the issue is/may be and then we can resolve it, if possible. Have a great day. Kind regards, James.

Posted 1 year ago

“Ordered on Saturday and for some reason not dispatched until following Friday. An estimated dispatch date would have been customer friendly.”

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Posted 1 year ago

“they need to let customers know if a product is out of stock when its advertised as instock and that person buys it and has to wait for the product to come back to stock . if its not in stock let the customer know right away.”

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Posted 1 year ago

Sorry for the delay with the order. We normally inform cusotmers of any delay and I want to apologies for our failure to keep you inofrmed.

Posted 1 year ago

“I’m afraid you’re let down by the total ineptitude of your delivery agent. Who single handed has ruined my commision build by not even attempting delivery”

Helpful Report

Posted 1 year ago

Mr Jones sorry to hear of the problem, Will you please send us full details of the issue directly to mailorder@wonderlandmodels.com

Posted 1 year ago

“Quick delivery,fare price,well packaged.”

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Posted 1 year ago

“Was expecting a next day delivery I.e Friday. However by the following Tuesday nothing had arrived. Followed up by e-mail to find one item was out of stock and was awaiting delivery. I would have hoped Wonderland Models had informed me of the delay.”

Helpful Report

Posted 2 years ago

Hi Richard, Please accept our sincere apologies for not informing you of an issue with one of the items that you had ordered with us. It was expected back into stock the day after your order was received. Unfortunately our supplier has had a few delays with incoming containers that caused the slight delay and we weren't advised of this issue at the time. We would of advised you had we known and apologise for not telling you. I hope you are enjoying your purchase. Stay safe and well. KInd regards, James.

Posted 2 years ago

“We can’t put it together. The instructions are not very good. I’m hoping someone else can just be a genius and build it without the instructions. Maybe it’s just me. But once it is built it will be a good bike.”

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Posted 2 years ago

Hi Brad we sell loads of these Maisto diecast model bikes and have never had any complaints abpout the build quality. Generally they go together very well.

Posted 2 years ago

“I have bought Schleich animals from here twice before and never had any problems which was great until my most recent order when one of the horses has a broken tail and two broken legs and I messaged right away to tell them and so far be not heard anything back”

Helpful Report

Posted 2 years ago

Hi Hayley we have no record of receiving an email from you regarding this issue. Please send an email to mailorder@wonderlandmodels.com with your order number and we will resolve by return.

Posted 2 years ago

“Still waiting for the parts!!!”

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Posted 2 years ago

“No Comment to make.”

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Posted 2 years ago

“Easy to order and quick delivery. Unfortunately, one of the pictures of the item purchased was mis-leading as it showed the mobile vet van coming with a trailer which it does not. I could have bought it elsewhere at at better price.”

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Posted 2 years ago

“No problems with kits although one box was ripped but delivery costs and times were very disappointing. £13.99 and over ten days wait between order and dispatch date. Sorry we won’t order from you again for these reasons.”

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Posted 2 years ago

“This zoo was bought for my three year old animal mad grandson he loved it only problem was when he moved things around in it,it kept collapsing the outer sides should be glued together to make it more sturdy”

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Posted 2 years ago

“Great choice of products. Ordered a blue car , was sent yellow. Apparently it stated that in small print. Would have rather not been sent one of the blue not available as had to return at my own cost and still not been refunded. Tried calling to discuss but was told - it says it in small print. With a child with autism , I needed the blue. And was now out of pocket . Not massively happy”

Helpful Report

Posted 2 years ago

“Boxes arrived damaged, through postal system (poorly packaged though). Bit disappointing, won’t know if contents is OK until Christmas morning...”

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Posted 2 years ago

Sorry to hear of the problem. Was the outer parcel damaged and did you sign for the parcel as damaged. Can you let us have an image of the parcel and the damage to the contents. Please e-mail these directly to us at mailorder@wonderlandmodels.com

Posted 2 years ago

“Items arrived quickly, and well packaged, descriptions need to be clearer,”

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Posted 2 years ago

Thanks for the review Christine.

Posted 2 years ago

“The postage and packing is extremely high at £7.95 for some animal figurines. Also unacceptable - a tatty box filled with tiny bits of shredded paper that end up everywhere. Can't even claim to be eco-friendly as the animals themselves were wrapped in bubble wrap, but not secured so they slipped out. The Schleich and Papo figures have come in sealed plastic bags from other retailers, but none of these were, so everything was covered in bits of dust and scraps of paper. On the plus side, delivery was really fast and they had some figures I wasn't able to get elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for the review. Your order was for just under £100 of animal figures and given that value we have to send the parcel by courier for a cost of £7.99. When packing these animals, our main concern is to ensure they arrive undamaged by the rigours of transit and we tend to err on the side of caution and perhaps do overpack them on occasions.

Posted 2 years ago

Wonderland Models is rated 4.9 based on 5,110 reviews