Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 4,650 Reviews

97 %

of reviewers recommend Wonderland Models

4.9

Based on 4,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 20th November 2024

CHRISTOPHER WILSON

Wonderland Models 5 star review on 1st October 2024

Andrew Howlett-Davies

Wonderland Models 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Cannot fault the service, once spare part identified the item was ordered promptly and then dispatched in a well protected box.”

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Posted 1 year ago

“Items and correspondence were excellent and quickly delivered. This is one of the best mail order shops around!”

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Posted 1 year ago

“Great staff knowledge with customer service to back it up. I use the shop, website and call them, always without fault.”

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Posted 1 year ago

“Great and fast service, definitely use again”

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Posted 1 year ago

“Awesome, rapid service, a huge range of stuff and they help keep this old modeller out of mischief. Cheers guys.”

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Posted 1 year ago

“1st service from the whole team, Humbrol Acryic's ordered on 13/04/2023 received 15/04/2023. Easy to order as well. We'll done, Mike Smith, Portsmouth...”

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Posted 1 year ago

“First rate service, very friendly and knowledgable team of people. I would highly recommend!”

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Posted 1 year ago

“Absolutely brilliant service. Wonderland Models has an amazing selection of models and delivery was speedy - with regards to the packaging it arrived in, it was the best I've seen. Couldn't recommend them enough and will definitely buy from them again.”

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Posted 1 year ago

“The reason that I have given 1 star is because I have not received the order yet. However, being Tamiya models etc I can foresee no problems. I cannot answer the delivery question because I don't know when I was received by the courier”

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Posted 1 year ago

Great to see that your parcel was delivered to you today Neil. Apologies for the delay and thanks for your understanding.

Posted 1 year ago

“What a fantastic firm. Ordered mid afternoon and received the goods the next day. All perfectly wrapped. Well done.”

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Posted 1 year ago

“It's hard to say when you order stuff and the stuff arrives in a few days perfectly packaged every time.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Very good and quick service. I started using Wonderland a few months ago and will keep using them.”

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Posted 1 year ago

“Easy site to access. Quick response to what must be to Wonderland a small order- one spray tin of acrylic. I'm a very satisfied customer and, on the rare occasions I get into the shop personally , when up from the Borders , am very happy with the personal, knowledgeable service provided..”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“My Items have not arrived!!”

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Posted 1 year ago

Hi Hugh Sending today. Thanks for your patience. Apologies for the delay during this very busy period. DPD will provide tracking information in due course to you directly through email and text message. Kind regards Wonderland Models Customer Support

Posted 1 year ago

“Just needed a small order of a few paints. Was able to find them quickly on the website - very efficient delivery - all good”

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Posted 1 year ago

“Wonderful to order from ease of placing your order”

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Posted 1 year ago

“Order received with 2 days of ordering. Great service.”

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Posted 1 year ago

“I’m afraid you’re let down by the total ineptitude of your delivery agent. Who single handed has ruined my commision build by not even attempting delivery”

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Posted 1 year ago

Mr Jones sorry to hear of the problem, Will you please send us full details of the issue directly to mailorder@wonderlandmodels.com

Posted 1 year ago

Wonderland Models is rated 4.9 based on 4,650 reviews