Wiper Blades Ltd Reviews

Name: Wiper Blades Ltd
Address: Units 6 Saxon Shore Business Park, Castle Road, Eurolink Industrial, Sittingbourne, Kent
Rating: 4.88

4.9 Rating 11,966 Reviews

98 %

of reviewers recommend Wiper Blades Ltd

4.9

Based on 11,966 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Wiper Blades Ltd:

WiperBlades.co.uk are the UK's largest online specialist suppliers of quality windscreen wiper blades including Bosch, Michelin, Valeo, Trico, Lucas and our own brand Aerowiper. Over 400 different wiper blade products in stock, despatched the same day if ordered before 4.30pm Monday to Friday.

Visit Website

Phone:

01299 251130

Email:

sales@wiperblades.co.uk

Location:

Units 6 Saxon Shore Business Park,
Castle Road, Eurolink Industrial,
Sittingbourne
Kent
ME10 3EU

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Wiper Blades Ltd 5 star review on 14th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not responded to my issue about receiving the wrong wipers for my car as per putting my reg plate in”

Helpful Report

Posted 1 month ago

“Only the rear wiper fitted. The front were the wrong fittings. I used car reg to make sure no mistakes. Will use my local garage in future.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review and we're sorry to hear that you have not been able to fit your wipers. Our Vehicle reg finder can bring up an earlier or later model if the year is close to a cross over of a vehicle model upgrade. Did you know that if our reg finder is incorrect we will offer a free returns and then one of our Technical Advisors will correctly find the correct blades you require. If you could contact info@wiperblades.co.uk we will sort this for you immediately. Kind Regards, Jim Sprosen General Manager

Posted 1 month ago

“Although I entered the registration, make & model of my car , the wiper blade sent does not fit . This is very disappointing as I used this company specifically to ensure the correct wiper blade .”

Helpful Report

Posted 1 month ago

Hi Sheila, Thank you for your review and we're sorry to hear that you have not been able to fit your wipers. Our Vehicle reg finder can bring up an earlier or later model if the year is close to a cross over of a vehicle model upgrade. Did you know that if our reg finder is incorrect we will offer a free returns and then one of our Technical Advisors will correctly find the correct blades you require. If you could contact info@wiperblades.co.uk we will sort this for you immediately. Kind Regards, Jim Sprosen General Manager

Posted 1 month ago

“Ordered two rear wiper blades. After waiting for approx two weeks nothing arrived and the Royal Mail tracking app still said it hadn’t been dispatched. Eventually I asked for a refund which they actioned. Very poor service. I’ll use Halfords in the future.”

Helpful Report

Posted 2 months ago

Hi Steven, I’m really sorry to hear about the delay with your order and the confusion surrounding its dispatch. That’s certainly not the experience we want for our customers, and I understand how frustrating it must have been to wait and ultimately seek a refund. We truly appreciate your feedback as it helps us improve our service. If you have any further concerns or suggestions, please feel free to reach out to us at info@wiperblades.co.uk. Thank you for taking the time to share your experience. Best, WB Team Emily

Posted 1 month ago

“Poor communication, tried to cancel a duplicate order but unable to until after payment made and told a return order would be organafter I paid and the order was delivered, unacceptable, the order should be cancelled when the error was reported, not after delivery with a return sticker provided”

Helpful Report

Posted 2 months ago

Hi David, I’m really sorry to hear about your experience with our communication regarding the order cancellation. I completely understand how frustrating it can be when things don’t go as expected. Please reach out to us at info@wiperblades.co.uk, and we’d be happy to discuss this further and find a suitable resolution. Your feedback is invaluable as we strive to improve our processes. Thank you for sharing your concerns. Best, WB Team Emily

Posted 2 months ago

“Lasted a week snapped off leaving piece lodged in wiper mount .took halfords a hour to replace . Full refund ,given thankyou.”

Helpful Report

Posted 2 months ago

Hi Keith, I’m really sorry to hear that your wiper blades snapped off and caused you inconvenience. That’s not the experience we want our customers to have. If you could reach out to us at info@wiperblades.co.uk, we’d like to address your concerns and help find a solution. Your feedback is important to us! Best regards, WB Team Emily

Posted 2 months ago

“Incorrect blades sent, now £6-15p (return postage) out of pocket through using your company.Not a happy reflection on your proceedures. Speak to Kerry (customer services).”

Helpful Report

Posted 2 months ago

Hi Derek, I'm truly sorry to hear that you received the incorrect blades and have had to incur return postage costs. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Please reach out to us at info@wiperblades.co.uk so we can assist you further and rectify this situation. We want to ensure a better experience moving forward. Thank you for your understanding. Best, WB Team Emily

Posted 2 months ago

“Wipers were not good, the wipers just didn’t work and there had been a section of the wipers that just don’t eipe”

Helpful Report

Posted 2 months ago

Hi Leanne, I'm sorry to hear that the wipers did not meet your expectations and that you experienced issues with their performance. Please reach out to us at info@wiperblades.co.uk so we can address your concerns and work towards a solution. We value your feedback. Kind Regards, WB Team Emily

Posted 2 months ago

“I placed an order around £75 and it never been delivered. I had to get a refund as never get the package. Company blamed the courier which could be the case but they never offer to try and re-post with a different courier. Disappointed this time”

Helpful Report

Posted 4 months ago

Hi Alexandru, Thank you for your feedback. We're truly sorry to hear that your order has not been delivered and that you've had to request a refund. We understand how frustrating this situation can be. Please reach out to us at info@wiperblades.co.uk so we can discuss how to ensure your experience improves in the future. Best regards, James Sprosen General Manager

Posted 4 months ago

“No customer service! I have been calling and all that happens is it rings and rings and then hangs up. I have also sent 2 emails to which I have had no reply to. I have been sent the wrong rear blade, mistakes happen but it is how the company deals with these mistakes that matters and so far it seems like they are not going to deal with it. Very disappointed.”

Helpful Report

Posted 4 months ago

Hi David, I’m very sorry to hear about your experience and understand your frustration. I apologise for the lack of communication on our part. Please reach out to me directly at james@wiperblades.co.uk, and I will ensure your issue is addressed promptly. Thank you for bringing this to our attention. Best regards, James Sprosen General Manager

Posted 4 months ago

“Paid extra for 48hr delivery, after 5 days contacted company only to be told give it another week and I will see what I can do. Absolutely not good enough, very poor customer service. Won't be using again.”

Helpful Report

Posted 5 months ago

Hi Mick, Thank you for your review. Please accept our sincere apology that you have experienced problems receiving your order. The policy to wait 5 days is instructed by Royal Mail as post can sometimes get delayed or lost. However, we understand this does not help you and therefore we would like to speed the process of your current order. Please contact info@wiperblades.co.uk so that we can resend your order (once checking correct details) and we will refund your original postage costs. Kind Regards, James Sprosen General Manager

Posted 5 months ago

“I bought the type of wipers that you said would fit. Had them delivered next day as I had my Mot the following day. Your wipers didnt fit the type of arm on my car. I took a photo of it and wrote an email back to yourselves saying they dont fit and I would like to return the wipers. I am still waiting for a reply. Not impressed.”

Helpful Report

Posted 5 months ago

Hi there, Firstly, please accept our sincere apology that your email has not been responded to. This is not how we deal with enquiries in our customer service department. We would like to a find out which email address this was sent to and of course deal with your enquiry immediately. Could you please contact me directly at james@wiperblades.co.uk so I can deal with this enquiry myself and get a resolution for you. Many thanks, James Sprosen General Manager.

Posted 5 months ago

“Website doesn’t work on iPhone so couldn’t order. Not able to enter shipping address even after restarting device and clearing cache. Waste of time.”

Helpful Report

Posted 6 months ago

“Called their own brand the same as bosh”

Helpful Report

Posted 6 months ago

“I ordered wiper blades using to website search tool, they arrived quickly but did not fit. I have sent multiple emails as required in your policy however you have not responded. Order number is 1198808.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We're sorry that you were unable to fit your blades to your vehicle. We have videos to help support and technical staff that can talk you through how to fit. Thank you for your order number, we'll make sure a reply is sent so we can help further. I will find out why your email has not been answered. We apologise for any inconvenience.

Posted 7 months ago

“shocking customer services tried to blame everyone and wouldn't even check were the delivery was ......just said we have dispatched and its not our problem ......then proceeded to put the phone down DONT USE”

Helpful Report

Posted 7 months ago

“I have used Wiper Blades Ltd in the past with no issues, so I ordered a pair of Bosch wiper blades with spoiler and when they arrived, which was very quickly, only one of the blades had a spoiler, although the box it came in clearly stated "2 spoiler". When I contacted Wiper Blades Ltd about this, I was told that theirs and Bosch's website clearly says only one spoiler, which is not true in both cases. I then decided to return the wiper blades as they clearly didn't have 2 spoilers, which is what I needed, so I contacted Wiper Blades Ltd and was given a return address, but no address label. Consequently, it cost me nearly £5 to return the wiper blades by Royal Mail. After 2 weeks, having heard nothing, I then contacted Wiper Blades Ltd who said they hadn't received the wiper blades. So, I sent them proof of postage and, magically, the wiper blades were found and I was reimbursed. Because of my recent experience, I shall now think twice about using this company again.”

Helpful Report

Posted 7 months ago

“Return costs are incredibly high, so be careful when you order. Wouldn't mind, but am not 100% convinced it was my fault and not the website.”

Helpful Report

Posted 7 months ago

Hello Caroline, Thank you for taking the time to share your feedback on your experience with us. We appreciate your input and value your honesty. We apologise for any inconvenience you may have faced returning your items. We understand that this can be frustrating. We are always looking for ways to improve our services so if you would wish to share more details with our team, you can reach us at info@wiperblades.co.uk Kind regards, Emily WB Team

Posted 7 months ago

“Blades do not fit the car. Refund please!”

Helpful Report

Posted 7 months ago

“Hi, The Wiper blade team have been great, Order process was easy and parts delivered quickly. The blades I ordered were "MICHELIN Radius Retrofit" On first use, The supplied clip that fits to the arm and links to the blade failed. Not good while on the M25. The locking mechanism on these interchangeable part is very week and in my opinion, not fit for purpose. I cannot believe Michelin have produced such a poor product. I have no idea how good the blade is yet. Waiting for the Wiper blade team to respond.”

Helpful Report

Posted 8 months ago

Hi Scott, Thank you for leaving a review. We appreciate all of your feedback and the photos provided. I have raised your concern with our team. Please contact info@wiperblades.co.uk and we will get this sorted for you. In the mean time, we apologise for any inconvenience caused. Kind regards, Emily WB Team

Posted 8 months ago

Wiper Blades Ltd is rated 4.9 based on 11,966 reviews