Wiper Blades Ltd Reviews

Name: Wiper Blades Ltd
Address: Units 6 Saxon Shore Business Park, Castle Road, Eurolink Industrial, Sittingbourne, Kent
Rating: 4.88

4.9 Rating 11,966 Reviews

98 %

of reviewers recommend Wiper Blades Ltd

4.9

Based on 11,966 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Wiper Blades Ltd:

WiperBlades.co.uk are the UK's largest online specialist suppliers of quality windscreen wiper blades including Bosch, Michelin, Valeo, Trico, Lucas and our own brand Aerowiper. Over 400 different wiper blade products in stock, despatched the same day if ordered before 4.30pm Monday to Friday.

Visit Website

Phone:

01299 251130

Email:

sales@wiperblades.co.uk

Location:

Units 6 Saxon Shore Business Park,
Castle Road, Eurolink Industrial,
Sittingbourne
Kent
ME10 3EU

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Wiper Blades Ltd 5 star review on 14th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im wanting to return my wiper blades as they dont fit my citeron.I needed 61 plate to fit.My reg is wg61 gnx.citeron c3 .How can i exchange please.Thanks mrs zamimba.”

Helpful Report

Posted 1 year ago

Hi Katrina, Thank you for your review. Really sorry to hear this, we can certainly help you. Please contact info@wiperblades.co.uk or call us on 01299 251130 and we will put this right for you. Looking at your registration number I can see your vehicle is right where the model changes, it's an easy fix. Kind regards Ollie WiperBlades.co.uk

Posted 1 year ago

“Wiper blades not received (either not delivered or parcel stolen) and this company refuse to refund or replace, despite it being their responsibility to do so. Very bad business indeed.”

Helpful Report

Posted 1 year ago

Hi Mr Bicker, Thank you for your review. I have it on good authority from our CS team that you have accepted a resend from us. This was confirmed via yourself and a member of our CS team. If this is not the case then please call me on 01299 251130 so we can discuss further. Kind Regards, Jim Sprosen General Manager

Posted 1 year ago

“Awful, after putting my registration number in I was sent the wrong wiper blades, and to return these would have cost me £12. No free postage offered.”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for your review. Firstly, Can I apologise that you have recieved wiper blades that do not fit your vehicle. We can certainly sort that for you. I'm also glad that you have not paid the £12 return postage as we can of course offer a Free Post returns label. Can you conatct us at info@wiperblades.co.uk so we can rectify your order as this will no doubt be an easy fix once we check the reg against vehicle year. Many thanks, Jim Sprosen General Manager

Posted 1 year ago

“The wrong blades were sent to me! I had to go to a well-known high street store to buy the correct ones that I could compare. I entered my registration number and followed the process, so I'm not sure what went wrong. Threw them in the bin. What a waste of time and money! I should have gone to the high street store in the first place. Lesson learnt internet shopping isn't always easier.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your feedback - really sorry to hear the blades did not fit. We have a fantastic Customer Service team who can solve problems like this, unfortunately throwing the wiper blades in the bin makes it difficult to help you. We're more than happy to look in to this however, please feel free to contact me at oliver@wiperblades.co.uk Kind regards Ollie WiperBlades.co.uk

Posted 1 year ago

“Bosch A532s do not fit a 2023 Vauxhall Grandland the clips are too fat”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your reveiw. Really sorry these wiper blades don't fit, it's a strange one as Bosch do recommend the A532S as being compatible but it looks like there is a built in washer jet on the wiper arm which could be why the Bosch blades don't fit. Please feel free to contact me personally at oliver@wiperblades.co.uk and I will put this right for you. Kind regards Ollie WiperBlades.co.uk

Posted 1 year ago

“The blades sent never fitted and broke a pin whilst trying to fit.....bought some from else where and fitted within seconds”

Helpful Report

Posted 1 year ago

Hi Graeme, Thank you for your review. I'm sorry to hear that you have experienced problems with your order. We have a customer service department that would like to be able to help further. If you are in need of a refund please contact info@wiperblades.co.uk. Kind Regards, James Sprosen General Manager

Posted 1 year ago

“Their system recommended wrong blades - cost almost as much as the wipers to return.”

Helpful Report

Posted 1 year ago

Hi George, We're sorry that you were unable to fit your wiper blades. From our email exchanges we tried to workout your wiper arm fitting requirements after we worked out it wasn't a hook fitting from your reg search. If there is anything we can still resolve then please contact us at info@wiperblades.co.uk

Posted 1 year ago

“the wiper blades have not arrived”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your review. I've had a look at your order and it was despatched on Wednesday 1st November. Free Economy delivery is 3-5 working days so we are still within the time frame. The tracking information states your order has arrived at your local Mail Centre will soon be handed over to your local Delivery Office so you should receive your order any day now. If nothing by Wednesday 8th November please email me at oliver@wiperblades.co.uk Kind regards Ollie WiperBlades.co.uk

Posted 1 year ago

“Very difficult to fit better to pay 60 pound to seat and get the proper wipers”

Helpful Report

Posted 1 year ago

Hi there, We're sorry that you have experienced problems fitting your wiper blades. Could you please contact customer services info@wiperblades.co.uk with your order number so that we can send a video link on how to fit the wiper blades onto your vehicle. We're here to help make sure your wipers are fitted properly to your vehicle. Many thanks,

Posted 1 year ago

“You sent the wrong wiper blades and I had to pay the return postage to get the blades credited to my account. This was also difficult as I had to contact you to find out when was I going to receive credit for the wipers I returned, I was given an apology and the process was instigated , overall I was not best pleased with your company.”

Helpful Report

Posted 1 year ago

Hi Gareth, I've just read your review and I can only apologise that your experience with us has not met our expected standards. I shall call you personally to apologise and to discuss that you have been credited properly for postage costs and return of items. I'd also like to offer you a personal discount should you choose to use us in future. Many thanks, James Sprosen General Manager

Posted 1 year ago

“Ordered Thursday. Still not received even though I paid for 24hour deliver. No customer service and they use crappy Royal Mail.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear there has been an issue with your order. We will review what has happened with your order and be in touch to get this resolved for you. Kind regards Stephanie

Posted 1 year ago

“I ordered my wipers on Sunday and payed for Royal Mail 48hr Tracked , so as per web site would be despatched Monday and arrive weds . No I had to chase for my wipers as they had not even been despatched on Thursday . Was told I would get a refund on postage ( never got this ) and chased again Friday to be told they were sent on Thursday ? Would have been nice to receive a email saying despatched. So beware that the web site has false information regarding despatched time frame . And if told your get a refund it’s rubbish . Shame as this company does not care about its customers.”

Helpful Report

Posted 1 year ago

Hi Mr Crane, I am very sorry to hear there has been issues with your order. Sadly it looks like there were a few internal issues with your order which has prevented us from giving you the service level we expect. I can see the wipers have now been dispatched and should be with you shortly. Please do contact us if you have further issues with your order. Kind regards Stephanie

Posted 1 year ago

“Nothing wrong with price or delivery, but subsequently, when there was an issue with the wrong product being ordered and subsequent mild dispute regarding eligibility of free returns, Wiperblades answer was a flat no. Despite the issue being no-ones fault, due to a lack of guidance on their website regarding the correct product to choose, Wiperblades showed no real interest in compromise or delivering outstanding customer service. But overall its no great issue for me, as I'll never buy from them or their sister company Powerbulbs again. There's plenty of supplier choice in this world.”

Helpful Report

Posted 1 year ago

Hi Paul, I am sorry to hear that you were not 100% happy with the service level you received on this occasion. I have reviewed our message thread and can see our freepost return address has been provided to you. It looks like this had been provided just before you left feedback. Could you please check your emails for this? Can you contact us again if you are still having issues and we will be happy to help. Kind regards Stephanie

Posted 1 year ago

“blades did not fit vehicle, despite entering make/year into their website. No response from their orders@wiperblades.co.uk or info@wiperblades.co.uk email addresses. I have just emailed help@wiperblades.co.uk. Let's see. BTW company revies website, "+" is a valid character in an email address, your form validation is broken”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear that there has been an issue with your order, this is certainly not the service level we aim for. We will be in touch to get this issue resolved as quickly as possible for you. Kind regards Stephanie

Posted 1 year ago

“Unbelievably poor customer service. I waited 8 days for delivery and nothing. I emailed WIPERBLADES asking for an explanation……NO RESPONSE. Called them on the eighth day and was told the item was on back order and they had not informed me because a colleague was sick. Companies live or die on customer service and as much as l try to buy from UK companies it is clear why Amazon etc thrive. WHAT A SHOCKINGLY POOR COMPANY.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Customer feedback is extremely important to us and your comments will be forwarded on to our Management Team for review. Kind regards Stephanie

Posted 1 year ago

“Terrible do not order from this company, taken my money when product was not even in stock, payed for 48hr tracked delivery 1 week later nothing, only to be told it wasn't in stock, then told it was and had been packed but not despatched even though I had received an email a week prior telling me it had been despatched! Promised a refund within 5 days, 1 month later still no refund and nobody answers the phone.”

Helpful Report

Posted 1 year ago

Hi Nicki, We are really sorry to hear of the issues you had with your order. I can see we were in touch with you and apologise further for the issues you have had. Kind regards Stephanie

Posted 1 year ago

“Send me wrong item. Already bought the new pair from Halford.”

Helpful Report

Posted 1 year ago

Hi Ainis, I am really sorry to hear there was a problem with your order. If you still need help with this, please do get in touch and we will be happy to help. Kind regards Stephanie

Posted 1 year ago

“Entered my car reg, confirmed the site had found the the correct make, model, year car and ordered blades that it then showed. On attempting to fit I found they were the wrong fitting. Emailed the company saying the blades their site comes up with are wrong (ie not fit for purpose) and requested they arrange postage for their return and a refund. I then responded to a response with details of the car (reg no, make model, year etc) so they could check themselves. They called me saying I could return the blades but I would have to pay for postage. They say they got their data on which blades fit which car from Bosch and intimated they could not possibly be wrong and that I write to Bosch - I have no contract with Bosch, they need to sort this out with Bosch. Dispute ongoing - starting point is the sale of good act. Disappointed to say the least....”

Helpful Report

Posted 1 year ago

“Disapointed they didnt fit properly Tried to return item but we're adamant they were correct ones .so wouldnt do a refund . Bought some genuine ones and Fitted perfect .wouldn't use wiperblades or recommend again Cashmore.mr@gmail.com”

Helpful Report

Posted 1 year ago

“I received the wrong order”

Helpful Report

Posted 1 year ago

Wiper Blades Ltd is rated 4.9 based on 11,966 reviews