WinterfieldSafes.co.uk Reviews

Name: WinterfieldSafes.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.27

4.3 Rating 514 Reviews

83 %

of reviewers recommend WinterfieldSafes.co.uk

Company Reviews

Metrics

Info

4.3

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 034 6483

Email:

info@winterfieldsafes.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and free delivery 2 days later. Very impressed. Have yet to fit it but the cabinet seems to be well made and sturdy. I would order from here again without question. Does what it says on the tin.”

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Posted 9 years ago

“They were excellent. They dispatched promptly, and their carrier, TNT, delivered promptly. I was kept informed at all stages of when I could expect the safe, and it arrived exactly as promised.”

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Posted 9 years ago

“After doing some research which safe to buy it was an easy purchase and quick delivery. Very happy with everything.”

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Posted 9 years ago

“I purchased a DK-3B wall safe. The product is good and it was quickly delivered. I wanted to change wall safe order and it took many times to speak to someone as the phone rang ten times and then cut off. When I eventually got through they said they would phone back and they did not. The manufacturer's instructions that came with the safe are wrong. To determine the size of the hole you need to cut out in the wall, the instructions state that you should make the hole 20mm bigger than the size of the front of the safe. If you do that the safe will not fit as the back flange is more than 20mm wider than the front. I had to add 33mm to get my safe to fit. This caused me extra work.”

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Posted 9 years ago

“Great on time one thing I am worried about is when the police check it for my shot gun licence is it not being not police standard. If not then it's a big waist of money. We will see”

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Posted 9 years ago

“Very happy with my purchase well packaged fast delivery time excellent service would highly recommend everyone 10/10 for me”

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Posted 9 years ago

“Small cabinet was great when arrived but tall cabinet was damaged on all corners!!”

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Posted 9 years ago

“I have just purchased a Phoenix 1273E Safe from Winterfield Safes. The Customer Service on taking the order was excellent, I was told that I would be contacted to arrange a delivery date, this did not happen the delivery vehicle just arrived 2 days later. Fortunately I was in but while the delivery time of 48 hours was excellent if I had been out it would have been a wasted journey for the Delivery guy plus would have delayed delivery. Strongly suggest Winterfields should always arrange a delivery date rather than let it turn just turn up. Secondly the Safe fixings provided are too short, they are 8mm dia by 100mm long and they only bite into the raw plugs that are provided by about 12mm which is just not enough, the bolts just turn and do not tighten down. I spoke to Phoenix direct who said they were the correct fixings and the ones used in their tests. (I was securing direct to a concrete floor to maximise bolt engagement). I would question this response from Phoenix as they may well be alright for the smaller sized safes but the 1273 additional base thickness cannot possibly allow a secure fixing with the 100mm bolts with the raw plugs provided. I have purchased two 10mm did bolts of the same design by 120mm long ...the increased dia goes thro' the holes in the safe without any modification and the add'l length ensure a secure fixing into the supplied rawplugs. Two small niggles that made the difference between me giving a normal score versus a very good score. The 1273E is a great safe, I am very pleased with it and Winterfields offer a good price and good customer service in terms of advice given when making my purchase. Would recommend both the safe and Winterfields but be prepared to get delivery date nailed down and a change to bigger/longer floor fixings.”

Helpful Report

Posted 9 years ago

Hi Philip, We're sorry to hear that the safe was not completely to your liking. I have made a note of the problems you listed and will ensure to raise the point with Phoenix at my earliest opportunity. As for the delivery, unfortunately, we aren't in full control of this, as the item in question is dispatched directly from the manufacturer, so the couriers they use do not always contact the customer despite our requests. If you feel there are any more issues, please don't hesitate to contact one of our team and we will happily assist you. Have a nice day, John

Posted 9 years ago

“Fantastic service. Can't fault them.”

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Posted 9 years ago

“Great service ,very speedy delivery and suberb price for the quality I wanted. Well done Winterfield and thank you. Would strongly recommend.”

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Posted 9 years ago

“Excellent service, goods arrived within a couple of days! The cabinet was as described on the website.”

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Posted 9 years ago

“A VERY GOOD SERVICE AND PRODUCT”

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Posted 9 years ago

“From placing the order to receiving the order the service was faultless . I would highly recommend this company .”

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Posted 9 years ago

“Great product, good value for money and quick replies to my emails. Thank you.”

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Posted 9 years ago

“Came in in a timely manner. The box bit damaged but the cabinet intact. No problems. The only downside was that I had no info on when the product was going to be delivered - luckily I was at home. An email or text message would be a great addition. Still very happy with the purchase.”

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Posted 9 years ago

“Excellent service, follow up and delivery. Product is perfect. Excellent all around and highly recommend Winterfield Safes!”

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Posted 9 years ago

“great service prompt delivery”

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Posted 9 years ago

“Quality Chubb safe at a very competitive price.. Ordered on Friday evening and safe was delivered on Tuesday. Excellent service..”

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Posted 9 years ago

“Didn't arrive on time or any email response to request for follow up. On phoning I was promised a return call that never came. In the mean time it arrived by accident.”

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Posted 9 years ago

“Clear website, fast delivery.”

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Posted 9 years ago

WinterfieldSafes.co.uk is rated 4.3 based on 514 reviews