WinterfieldSafes.co.uk Reviews

Name: WinterfieldSafes.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.27

4.3 Rating 514 Reviews

83 %

of reviewers recommend WinterfieldSafes.co.uk

Company Reviews

Metrics

Info

4.3

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 034 6483

Email:

info@winterfieldsafes.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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Anonymous

Anonymous // 01/01/2019

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“they did what they said they would do and stuck to the delivery date”

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Posted 7 years ago

“Disgracefull communication, no delivery, although it was stated next day.”

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Posted 7 years ago

“Nobody answers your queries. Delivery is not within 1 to 2 days as stated. I asked for an update and never got a reply.”

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Posted 7 years ago

Thank you Mr Gusman for your review. To date we have not received any communication from you but I am in contact with our supplier to find out why there is a delay on your order. I will be in touch shortly. Sarah, Customer Services.

Posted 7 years ago

“Efficient, delivery less than 24hrs and competitive- a Chubb home safe”

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Posted 7 years ago

“Absolutely fantastic service from the initial ordering process to the constant updates on the delivery.....first class service.”

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Posted 7 years ago

Your positive review is much appreciated. Thank you. Sarah Customer Services

Posted 7 years ago

“Excellent service. Arrived in very short space of time and at an excellent price. Fits perfectly where I wanted it and the door aperture is slightly wider than comparable safes, just as I required”

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Posted 7 years ago

Thank you for your review Mr Cousins. It is much appreciated. Sarah, Customer Services

Posted 7 years ago

“The cabinet met all my expectations and was despatched promptly without any unnecessary delay. Installation presented no problems either and we were especially grateful it featured fixing holes in the cabinet floor as well as the back.”

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Posted 7 years ago

Thank you for your review. It is much appreciated. Sarah, Customer Services

Posted 7 years ago

“I currently have a gun cabinet on order. I have called every day for approximately five days to get a progress report and arrange some to take delivery. I not been able to get through to anyone at all. I have tried each number on the automated service but with no success. Regards”

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Posted 7 years ago

“Good advice. Very quick delivery.”

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Posted 7 years ago

“Good quality, speedy delivery and queries answered promptly even on a ringback.”

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Posted 7 years ago

Thank you for your positive review. It is appreciated. Sarah Customer Services

Posted 7 years ago

“Go somewhere else. Woeful. Delivered a week late - and only after I chased (ignored emails chasing, had to use a form off their website). Now I've been delivered a safe with a razor sharp internal edge. I've advised them twice using the email address given and zero response to date. Customer service nil. Avoid like the plague.”

Helpful Report

Posted 7 years ago

Thank you for your review Mr Kilbride. We apologise for the experience you have had with our company but if you were dissatisfied with the goods we would have been happy to refund your monies for replaced the goods. Sarah, Customer Services

Posted 7 years ago

“Delivery did not arrive on time, was a day late”

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Posted 7 years ago

Thank you for your review. If orders are placed with us before mid-day they will be processed that day. In this case your order was placed after mid-day and therefore processed the day after hence making your order a day late. I hope this did not inconvenience you too much. Sarah, Customer Services.

Posted 7 years ago

“placed order for next day delivery but never arrived. i had to contact them to see what had happened and was told the item was out of stock. still hasnt arrived and its now 7 working days late. i wouldnt use this company again”

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Posted 7 years ago

“Good place to buy, but took 10 days to deliver. Fantastic TopCashback deal”

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Posted 7 years ago

Thank you for your positive review. If there is anything else I can help you with please contact me. Sarah, Customer Services

Posted 7 years ago

“Delivered on time, easy to fit, excellent service.”

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Posted 7 years ago

Thank you for your review. Please to hear everything is good with your order. Sarah, Customer Services

Posted 7 years ago

“I didn't receive any delivery warning email from the company. I didn't receive a delivery schedule date email. (I checked my junk folder) I received a call from the delivery driver when he was outside my house. He said I didn't have to be there for the delivery and would leave it outside my house. I rushed up there and fortunately I caught him. If I was at work, my parcel would have been left on my front step all day. (The house is still undergoing work and not lived in) What is strange, I called your company this morning asking for a delivery update to which I was told I will recieve an email when the delivery day had been scheduled. I was told that she was going to chase this up and call me back. I'm still waiting for that call back! Not great communication. Luckily I was off from work otherwise a £250 bit of kit would be sitting on my door step all day. Or I would have missed the delivered which I didn't even know was happening. Something's gone wrong with the communication between your company and the delivery firm.”

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Posted 7 years ago

Thank you for your review Ms Iron. Please accept our apologies for the delivery complications. The delivery team should have notified you when your delivery was being made. Also the drivers are requested to telephone customers half an hour before making the delivery drop. Please be assured that all these mistakes have been rectified. Sarah, Customer Services

Posted 7 years ago

“Ordered Monday arrived Friday only problem was no confirmation of order via email and no reply to an email asking for confirmation of order Also help line was a premium rate number £1 per minuite and I was cut off after holding -”

Helpful Report

Posted 7 years ago

Thank you for your review. Our apologies for not receiving an email. Please let me know if you would like a copy and I will send it to you. Sarah, Customer Services

Posted 7 years ago

“I ordered and paid for a leather gun case on 27 March. Still no sign of it. When I tried to telephone I got no reply apart from "All our lines are busy.....etc".”

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Posted 7 years ago

Thank you for your review Mr Jeapes. We have since spoken regarding your order as the gun case ordered was out of stock. If you have any more queries please do not hesitate to contact me. Sarah, Customer Services

Posted 7 years ago

“I've had no problems”

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Posted 7 years ago

Thank you for your positive review. Anything else we can help you with please contact us. Sarah, Customer Services

Posted 7 years ago

“Great product, speedy delivery, very pleased.”

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Posted 7 years ago

Thank you Mrs Cassidy for your positive review on our website. We are pleased you are happy with the safe. Sarah, Customer Services

Posted 7 years ago

WinterfieldSafes.co.uk is rated 4.3 based on 514 reviews