WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.97

4.0 Rating 870 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response to my request to return a faulty product but from then on it has been a total disaster. I have had to email this company more than 8 times to ask what the status of this return is, never once have they contacted me to give an update, the time line taken from these emails is as follows. 16th March Window regulator ordered 21st March Part delivered, fitted and found to be faulty. 3rd April Part returned 11th April The part was processed and sent to manufacturers. 16th April the manufacturer received the part. 26th April window regulator man is waiting on confirmation the part is faulty 27th April confirmed the part is faulty and information for a refund is sent to the accounts department. 30th April Told the aim is to complete refund within 10 working days, but has to be by 30 days according to sale of goods law 14th May Email sent asking when I can expect to receive the refund. No reply as yet. This transaction has taken 43 days since the part was returned and 19 days since the part was confirmed as faulty. The industry I work in is supplier quality and I have to say if this kind of after sale service was encountered by our company we would cease to do business with window regulator man. My cynical side tells me it's because I wrote a bad review about the return policy, the process being extremely convoluted with restrictions on who fits the parts, home mechanics be aware they will not entertain refunds if you fit the part yourself. I am very sad I've been put in a position where I have to give a bad review but as I'm sure you can see the time it's taken for me to receive a refund for a faulty part is ridiculous. I will never again do any business with this company, their prices may be good but the after sales service is shocking. Regards Ian”

Helpful Report

Posted 6 years ago

Good Afternoon Ian, Thank you for taking the time to leave us with your feedback, we understand that returning an item can sometimes be a small amount of effort however our terms and conditions have been supplied by a qualified underwriter and are reviewed constantly, we have to monitor our return quantities and also review what is being returned so that we can keep offering quality products, without this being in place we would not be able to consistently review our product ranges to ensure customers are receiving top quality products at affordable prices! Thank you for your comments, we will ensure they are taken into account in the future!

Posted 6 years ago

“Brilliant service, what I ordered in the colour I ordered. Delivery where I ask in the time they said”

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Posted 6 years ago

Good Afternoon Jason, Thank you for the brilliant feedback, we are glad you are pleased with our service!

Posted 6 years ago

“been waiting over 2 weeks for my mirror it still hasn't arrived have messaged them and asked for a refund but have not yet received a reply,not at all happy with their service”

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Posted 6 years ago

“After telephone to confirm it was part needed.... Was dispatched.. Arrived as told 3 days later.. And at a fair price... Compared to other quotes... Than k you”

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Posted 6 years ago

Good Afternoon Andy, We are so glad that you are pleased with our service! Thank you for your feedback!

Posted 6 years ago

“Delivery was timely, item as advertised and fitted perfectly, reasonable priced. I have had a positive experience dealing with this company.”

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Posted 6 years ago

Good Afternoon Chris, Thank you for your kind feedback, we are glad you are pleased with our service!

Posted 6 years ago

“speed of contact. Accuracy and knowledge of adviser”

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Posted 6 years ago

Good Afternoon Paul, Thank you for your kind feedback, we are pleased you are happy with our service!

Posted 6 years ago

“EXCELLENT SERVICE, NO DELAY IN DELIVARY”

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Posted 6 years ago

Thank you for your brilliant feedback Kenneth!

Posted 6 years ago

“I still have not received my order.”

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Posted 6 years ago

“the speed in which the item was delivered”

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Posted 6 years ago

Good Afternoon Derek, Thank you for your great feedback!

Posted 6 years ago

“Good description of item, well packaged and quick delivery.”

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Posted 6 years ago

Good Morning Gordon, Thank you for brilliant feedback!

Posted 6 years ago

“Easy to find compatible product”

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Posted 6 years ago

Good Morning, Andy, Thank you for your feedback, we are glad that you have provided us with this information as we have recently made the move to FedEx as our delivery partner.

Posted 6 years ago

“Great value for money, Help and advice to ensure the mirror was the correct one for my car, Prompt delivery”

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Posted 6 years ago

Good Afternoon Roger, Thank you for your great feedback! We are really glad that we could assist you with this purchase!

Posted 6 years ago

“Item description”

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Posted 6 years ago

Thank you for your feedback Mr Grant!

Posted 6 years ago

“I could pick up the product.”

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Posted 6 years ago

“very good value, easy to order”

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Posted 6 years ago

Good Afternoon, Thank you for your feedback, we are glad you are now in receipt of your order!

Posted 6 years ago

“Good quality product.Delivered as promised.Perfect colour match.correct fit.”

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Posted 6 years ago

Good Afternoon Marinder, Thank you for your kind feedback, we are glad you are pleased with our service!

Posted 6 years ago

“Absolutely delighted with such a prompt response, it was perfect. Thank you”

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Posted 6 years ago

Good Afternoon Annie, Thank you for your brilliant feedback! We are so glad that we have been able to assist you!

Posted 6 years ago

“This item came quickly , was "exactly what it said on the tin", fitted well and easily, no problems.”

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Posted 6 years ago

Good Afternoon Stan, Thank you for your kind feedback, we are pleased you are happy with our service!

Posted 6 years ago

“Good and prompt customer service, although as with anything you get what you pay for. Acceptable quality for the price versus sky-high BMW OEM prices.”

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Posted 6 years ago

Good Afternoon Ashley, We are sorry to hear that you have received an unsatisfactory product, if you would like us to exchange the product for you we would be more than happy to do so!

Posted 6 years ago

“Nothing!. Appalling service!Still have not received my order for a replacement wing mirror which was ordered more than two weeks ago.”

Helpful Report

Posted 6 years ago

Good Afternoon Marion, We are sorry to hear that you feel this way about the service we have provided. I can see that an explanation has been provided to you in regards to your order and hopefully rectifies this issue for you.

Posted 6 years ago

WingMirrorMan is rated 4.0 based on 870 reviews