WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.97

4.0 Rating 871 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this firm like the plague! They will take your money when the part isn't even in stock. They told me on the phone when I was paying that I would receive my rear light between 1-3 business days. Then the confirmation email said 3-5 business days. A week went by so I dared to phone the "help desk" and ask where my item was. A very abrupt man told me they'd get back to me. 2 hours later, I got an email saying my item would be in stock in May, 3 months after my order! I phoned for a refund, which I got 7 days later. Horrible firm to deal with and very irresponsible. AVOID!”

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Posted 6 years ago

“Quality of the product”

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Posted 6 years ago

“quick and easy to order, however when my order arrived it was completely the wrong product. I tried to chat online to sort it out, but was told to email, which I did and never got a reply. When I called 10:30am on Saturday (supposed to open at 10am on sat according to website) it said they were closed. When I got through later that day the man was extremely rude, didn’t once apologise and just said he’d send a returns code and hung up. Really poor service”

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Posted 6 years ago

“Item arrived in the prescribed time and was Correct”

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Posted 6 years ago

That is great news Michael! Thank you for taking the time to leave us this great feedback!

Posted 6 years ago

“The service was first class,and great value for money.”

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Posted 6 years ago

Thank you for the kind feedback D A Smith! We are so glad you are happy with our service!

Posted 6 years ago

“Great support when my product did not arrive”

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Posted 6 years ago

Good Morning Seb! Thank you so much for the kind feedback! We are glad you are now in receipt of your order!

Posted 6 years ago

“Product exactly right, delivery good and well packed, what's there not to like, full marks, would use again and have already recommended.”

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Posted 6 years ago

Thank you keith! We are so glad that you are so pleased with the service provided! We look forward to seeing you again sometime!

Posted 6 years ago

“everything”

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Posted 6 years ago

Good Afternoon Graham! You have made our day! We are so pleased that you are happy with the service that we provided!

Posted 6 years ago

“Ease of ordering, speedy service and value for money. Item arrived well packaged and within time frame specified. Asked for painting option, gave colour code and was spot on. Would recommend”

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Posted 6 years ago

Good Afternoon Paul, Thank you for your kind feedback! We are so glad that you are pleased with our entire service!!

Posted 6 years ago

“Initial contact was very good and the order and payment all progressed without any problem. I then received an e mail telling me that it would be received the next day but when I tried to track it no information was available. I tried to track several times before ringing the number provided and then spoke to an extremely rude man. The mirror did arrive safely three days later but the rudeness I received left an unpleasant feeling.”

Helpful Report

Posted 6 years ago

Good Morning Mr Woodfield, We are very sorry and shocked to hear that you felt you wasn't responded to in an appropriate manner, if you would like to email out internal resources team so they are able to look into this matter further for you, their email address is internalresources@buyitonline.ltd We are glad you are now in receipt of your order!

Posted 6 years ago

“Nothing. Wrong product and awful customer service.”

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Posted 6 years ago

“Nothing, it never arrived but you took the money!!”

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Posted 6 years ago

Good Morning Ralph, I can see you have been reimbursed for both orders placed as you opened a financial dispute less than 48 hours after making the purchase? Would you like to confirm you are now in receipt of your reimbursement?

Posted 6 years ago

“I wasn't sure if I had ordered the correct part after paying for it - but having emailed the sales team when I thought I had ordered the wrong item they assured me I they would accept the order back and provide me with the mirrors for my E30 that we heated as well as electric. Fortunately I found the wire I thought to feed a heated unit we in actual fact wired at the factory for tweeters, standard loom on all BMW E30 convertibles but mine did not have the speaker upgrade, So a big thanks for all you prompt responses and reassurances that I had not lost my money ordering the wrong part”

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Posted 6 years ago

Good Morning Mr Lindsay, We are so glad that you are pleased with our service! We love helping all our customers no matter the time! We look forward to seeing you again in the future!

Posted 6 years ago

“every thing fine apart from fitting the wing mirror where the n/s mirror on locking the car turn into the body work but the o/s does not although the fitting are the same as the broken mirror.”

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Posted 6 years ago

Good Morning Mr Dyke, We are so pleased you are happy with our service! So we can assist you further, would you like to email our aftersales team so they are able to resolve the problem you are having with your Drivers Side Wing Mirror Unit? aftersales@buyitonline.ltd

Posted 6 years ago

“the product was a good fit and it was easy to order the right part for this vehicle on the website”

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Posted 6 years ago

Good Afternoon Kevin, Thank you for your feedback! Due to the amount of orders we process next day dispatch is necessary at the moment however this is something we are looking to incorporate in the near future!

Posted 6 years ago

“speed of delivery, packaging,”

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Posted 6 years ago

Thank you for the kind feedback Colin!

Posted 6 years ago

“rapid delivery”

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Posted 6 years ago

We are so glad you are pleased with the service we have provided Stephen!

Posted 6 years ago

“Speed that I got it quick and the right one thanks”

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Posted 6 years ago

Good Morning Stephen! We are very glad you are pleased with our service!

Posted 6 years ago

“Nothing the after sales service we nothing less than shocking,”

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Posted 6 years ago

Good Morning Tom, We are sorry to hear that you did not receive the service we hope to provide to all our customers, would you like to advise what assistance you required?

Posted 6 years ago

“Easy to order, arrived quickly.”

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Posted 6 years ago

Good Morning Andrew, Thank you for the kind feedback!

Posted 6 years ago

WingMirrorMan is rated 4.0 based on 871 reviews