WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.99

4.0 Rating 865 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the same problem as everyone else. These are rouge traders. I've ordered the mirror over the phone, providing the VRN to ensure that the correct part was ordered, and also requested for the mirror to be sprayed. Due to being close to Christmas time and post strike I was told that the mirror would arrived within 3 weeks. I've received the mirror over 6 weeks after, and only because I kept chasing them, I also paid on the day I placed the order. They kept give me the same story, that the mirror was out of stock and there was a delay with the supplier, once the mirror was sent out to be sprayed. When I finally received the mirror and had the mirror fitted to my car I couldn't see the cars behind me. When my partner checked we realised that they sent me a mirror for a left hand drive vehicle, even though they had my registration number to be able to match the paint for the mirror. I had to contact them again and again, they asked for photos of the mirror so they could assess the situation, Ive sent them photos and they agreed that I could send the mirror back. They then sent me the same mirror again without a note and I've kept checking my bank account expecting a refund from them. When querying the situation with them once again I was told that they wouldn't refund me or send me a replacement because the mirror had already been used. I've lost my money and have been left with an mirror which is no use for any car in the UK.”

Helpful Report

Posted 1 year ago

“Like so many here I order a mirror showing as available but was then informed it wasn't now in stock and would not b for at least two months as needed to be ordered from abroad. Therefore I might want to cancel. I went through your 'cancellation process' dealing with your very rude telephone service. Nearly two weeks later an email confirmed cancelation and told me would be 28 days before my money is returned. So you get use of my money for over a month. I will investigate and report to my Visa Credit Card Provider noting how many people have had the same experience. No, I will not go away and let you keep my money I will check every day until it is returned.”

Helpful Report

Posted 1 year ago

“Absolutely jokers – BE WARNED! I ordered a wing mirror on 3rd April confirming that the item was in stock and that I should receive this with a 3-5 business day delivery as I also wanted the mirror sprayed. I then received an email later in the day stating the part was temporary out of stock and was due to be delivered between 17th & 23rd April. I immediately called the company to ascertain how real these dates were and was told that there should be no problems so I decided to continue with the order. As I hadn't heard anything, I called the company again on 21st April to be told that the wing mirror had arrived that morning so would immediately be forwarded to their paint spraying department and would be sent to me three business days thereafter. Again, no news so I rang the company again on 27th April only to be told that the wing mirror had not actually arrived! I was then informed that the wing mirror would arrive within the next ten days. Called the company again on 4th May to ascertain where we were with the order and was told that the wing mirror was due to arrive around the 10th May - I now started to ask for this in writing and received an email later that day confirming our conversation. 10th May - I wrote an email to the company asking confirmation that the wing mirror had finally arrived. I received a reply later that afternoon stating: The Wing Mirror unit arrived this afternoon, as there was so much stock, and it is a little late in the working day your unit would probably go to the Paint Team at some point tomorrow, then it would be 3 working days with the paint team. 11th May - I wrote another email asking for written confirmation that the wing mirror would be with me by Wednesday (17th) at the latest. At 11:58 on 11th May I received an email from the company stating that the product was out of stock and was due to be delivered 12th and 18th June!!! I then called the company in the hope that the latest email was a mistake but was told it was not...I asked to speak with Steven Speed who is a director of the company but was told he did not take calls which is hardly surprising given how these cowboys operate! A Joshua then called me, who stated that he was the business manager and tried to defend the appalling ‘service’ that I had received. Joshua, in his wisdom, said that I had not been given incorrect information and refuted the email I received from the company on 10th May (in reply to my email asking whether the wing mirror had arrived) stating “The Wing Mirror unit arrived this afternoon, as there was so much stock, and it is a little late in the working day your unit would probably go to the Paint Team at some point tomorrow, then it would be 3 working days with the paint team” actually meant the wing mirror had arrived!!!”

Helpful Report

Posted 1 year ago

“The item wasn't in stock and they could not meet the delivery timescale. They failed (on two separate occasions) to act on my instruction to cancel the order and did not issue a refund when asked to do so. In addition, they did not cancel the order, and sent it out nearly a month after it was placed (I refused delivery having sourced the part from a legitimate company). In the end I had to raise a dispute through my credit card company to get my money back. This is either a deliberate strategy or massive incompetence. Either way, avoid.”

Helpful Report

Posted 1 year ago

“If I could leave 0 stars I would. It seems that all the 1 star reviews are linked to refunds and the company not delivering. Ordered a part which was out of stock. They offered me a refund. Contacted them periodically to be mugged off and lied to and told refund was being processed and was being held by my bank. Obviously no such thing- they need to research into how banks work. EVENTUALLY got money back after 34 days after getting my bank involved and raising a dispute with them. Sarcastic and unhelpful members of the team. "Manager" Josh thinks it's good practice to condescend and patronise his customers, and Kirsty makes things up as she goes along and then denies she ever spoke with you (must have lots of Kirstys working in that department) If you do use this company and need a refund save yourself some time and just go through your bank as the company will not help you. Such a shame that this is my first Trust pilot review and it's so negative, however I cannot justify their complete lack of morals in processing refunds and working with customers as I feel that they just hope their customers will just give up. If I have swayed one person and saved them the ordeal of this company then this review has done its job. Have also reported to trading stands based on similar reviews on this site.”

Helpful Report

Posted 2 years ago

“Keep away the company is a joke . They will lie to u from day one and the manager is full of it and trys to be smart however can't pull it off .Best way to get ur money back is by going though ur bank”

Helpful Report

Posted 2 years ago

“Bought an indicator for an Audi A6 back in July, item arrived 35 days after ordering (advertised 3-5 day delivery) and was no longer required as a result. Company thinks they’re above the law and refused to accept my return. Once threatened with legal action, they accepted the return. Now I’ve returned it they won’t give an accurate timescale on the refund, so I’ve now had to escalate this to court. The “manager” if you have to deal with it is the owners son who has a surprisingly poor and condescending attitude for someone who hasn’t achieved anything in their life - Josh’s demeanour is mentioned in many reviews. Honestly, never dealt with a company like it in my entire life. Deluded. Uneducated and rude from customer service to the top. Products are poor quality from Jindong Glass in China. Stay well away and read the other reviews for your own good before ordering.”

Helpful Report

Posted 2 years ago

“I ordered a pair of wing mirrors (order number 100005555 ) from here and on the site it said they would be 2/3 days delivery and in stock. I ordered on 20/10/22. Still not received them by the 25th I called and was told they are out of stock and wouldn't get them till earlest 7/11/22 which the sit did say they were definitely in stock. The next day I ordered from elsewhere and received the pair the identical pair as I previously ordered from here and £30 cheaper too. I called to cancel ( as the lady said to find another supplier first ) and I'm still waiting for my card to be remburst. Just think it's a very poor service and was not my fault too and the mirrors weren't even posted so no returns to be made. You would expect to be remburst straight away with wingmirrorman saying they were in stock on their site. Their mistake so they should act immediately to remburse my card. No at all happy with the service they provided and still waiting ????”

Helpful Report

Posted 2 years ago

“Faulty Mirror bought on 22/2/2022 I tried 3 times emailing this company 12/3/2022, 27/3/2022, 22/6/2022 but was given the wrong email address aftersales@buyitonline.ltd The one on the receipt I had from them My original question was to them was I received the mirror and had it fitted Is this the correct one for my car Everything works except to get the power fold bit to fold I need to unlock then lock the car it won’t fold when you push just locking My original genuine Ford mirror had 9 wires where this aftermarket only has 8 It’s almost like a signal wire missing Has anybody else had this problem? Further investigation has me believe that these mirrors aren’t fully compatible the wiring and power motor are slightly different meaning it sends a different surge to the door modules The mirror has never properly worked In order to get the mirror to close you have to unlock then lock the car This isn’t right and sometimes now it won’t open out on the first time It’s not technically fully fit for purpose I have even had it checked over by a Ford dealer who said these aren’t correct and shouldn’t keep using as I am as it’s forcing the system to lock unlock I was finally given the correct email address to send the query to by my credit card company The company emailed me back and said because it was over 5 months couldn’t exchanged but could send it back for their technicians to look at. I can’t do this now as I need the car daily and it’s against the law to drive the car without a drivers wing mirror So no I’m £173.98 out of pocket”

Helpful Report

Posted 2 years ago

“I ordered my wing mirror which was showing it is in stock, I paid for fast delivery, and after a week I received an email saying they don't have it and will order somewhere abroad. After 2 weeks after cancelling my order, I am still waiting for a refund. I never experienced so bad customer service.”

Helpful Report

Posted 2 years ago

“Fantastic! Wing mirror man is simply magnificent I have never experienced such good customer service in my life! One of your workers Kirstie is one of the most lovely people I have ever spoke to in my life! Thank you wing mirror man!”

Helpful Report

Posted 2 years ago

“I am dismayed to find I am yet another customer waiting for a refund while the customer service team prat about blaming the system or passing to another department, but really one month has gone by, four phone calls four emails; what a pity as the wing mirror was a good price and turned up quickly- so if you are lucky, its all very well; if you need to return it, I strongly recommend buy from anywhere else.”

Helpful Report

Posted 2 years ago

“Order place but cancelled my Company, still waiting for refund 3 weeks later and all you get when you call is apologies saying the money will be refunded soon. Poor customer service and would not recommend.”

Helpful Report

Posted 2 years ago

“ordered mirror on 23 february 2022 for mazda2 and this company failed to deliver this mirror asked for a refund and this has not happened and made over 30 phone calls and all i get is lies and no one will return my call so this will have to be published order number 89604”

Helpful Report

Posted 2 years ago

“Promised 3-5 days delivery, three weeks later I am still waiting and they don’t respond to emails. Terrible service.”

Helpful Report

Posted 2 years ago

“I ordered a replacement wing mirror which arrived promptly, but turned out to be unsuitable and I contacted Customer Services about a refund. Over a month later I am still waiting, have emailed Customer Services twice and received an auto-response but no indication that anyone has actually looked at my request.Order number is 92314”

Helpful Report

Posted 2 years ago

“Never been lied to so much from one company. Complete lack of interest in our order one supposed manager openly admitted he didn’t care if we cancelled or not. This is now the end of week three and still no sign of the mirror we paid express delivery for. Tomorrow our next step is trading standards. The last people to help you out is this company please for your own piece of mind shop elsewhere. Mike from Stockport”

Helpful Report

Posted 2 years ago

“Ordered on 9th March delivered on 21st. Bit slower than advertised. Excellent colour match. Fits and works excellently. There are loots of poor reviews. I had no issues with customer service all e mails answered in 24hrs.”

Helpful Report

Posted 2 years ago

Good Afternoon Simon, Thank you for the brilliant feedback, we are extremely pleased we have been able to support your product requirements on this occasion.

Posted 2 years ago

“Awful customer services, only bland answers given to problems,whilst the manager,Joshua,is rude and says it’s not his job to talk to customers.His director does not reply to e-mails or letters.This company is bad from top to bottom, avoid at all costs.”

Helpful Report

Posted 2 years ago

Good Morning Malcolm, We are sorry to hear that you have experienced an issue with a recent order. Please get in touch with our dedicated customer support team, we will be more than happy to support you with this issue.

Posted 2 years ago

“Scam of company do not buy - if you search the owner Steven speed he has dissolved multiple wing mirror companies. https://find-and-update.company-information.service.gov.uk/officers/BSlAKE9ov0GhOlJLt5HCJKwW98U/appointments Placed an order, they couldn't fulfil it waiting months for a refund with no reply to emails and calls, unprofessional and rude people on the phones.”

Helpful Report

Posted 2 years ago

WingMirrorMan is rated 4.0 based on 865 reviews