WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.99

4.0 Rating 865 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service person answered very quickly, understood my issue, and dealt with it, he was doing his job in the correct manner.”

Helpful Report

Posted 5 years ago

Good Morning Virgina, Thank you for the feedback, we are constantly making improvements to the processes we use when processing customer orders and customer returns. Thank you for being cooperative and following our return procedure!

Posted 5 years ago

“Absolutely nothing.”

Helpful Report

Posted 5 years ago

Good Morning Sarah, We are sorry to hear that you have experienced an issue with products that have been received. I have reviewed the communication on the order and can see that there are key points that have not been included in the feedback you have provided. You did confirm to us that the items had been fitted to the vehicle for over 3 months without any issues which affected the use of the items, you confirmed that the products were fitted by an individual who was not qualified to complete the job and in this process further damage to the vehicle was caused. This damage which was caused by an individual who did not have the necessary experience or tooling to complete fitment correctly then forced you to visit a MINI garage which advised you the items were not suitable. Prior to this, you were completely satisfied with the products and had not informed us of any issues. Unfortunately, we cannot accept return of any items which have been fitted to the vehicle and have been in use for a considerable amount of time. It would be extremely difficult to process a warranty claim with the advice that the customer has used the items for a long amount of time. We are sorry that we could not have been of more assistance on this occasion.

Posted 5 years ago

“Professional”

Helpful Report

Posted 5 years ago

Good Morning Jack, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion!

Posted 5 years ago

“Nothing, Very slow with refunds, Complied With the returns policy to the letter and it has been 12 days since the company received the parcel. NO REFUND RECiEVED YET”

Helpful Report

Posted 5 years ago

Good Morning Mike, We are sorry to hear that you have experienced an issue with a product which resulted in you requiring to return. I can see that this return case has now been closed and a reimbursement has been issued in order to complete this. We are sorry if we did not process this within the time-frame advised on this occasion.

Posted 5 years ago

“Excellent communications, and the price was good compared to others, these plus fast delivery made for a smooth process from start to finish”

Helpful Report

Posted 5 years ago

Good Morning Ian, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you with your requirements on this occasion.

Posted 5 years ago

“Exact match. Driver door mirror for my wife's Nissan Note. Saved loads by not buying through a main dealer. Delivery time good. I had it fitted within 20 minutes. Not bad for a novice! Will use again if needed.”

Helpful Report

Posted 5 years ago

Good Morning Michael, Thank you for the brilliant feedback, we are really pleased that you are happy with the quality of our products!

Posted 5 years ago

“Nothing at all seeing how you sent a wrong item that then cost me money to rectify your incompetence”

Helpful Report

Posted 5 years ago

Good Morning Nick, We are sorry to hear that you experienced an issue with a product that has been received. I can see here that you informed us that your product did not arrive in the finish that was expected, however you took your own initiative and rectified this. Unfortunately, we cannot be liable or responsible for any third party costs which we were not aware of prior to them taking place. This is standard procedure throughout the UK. If we had been notified prior to you making alternative arrangements, a complete resolution would have been offered to you.

Posted 5 years ago

“Good prompt service,good price.would recomendd to others and use again”

Helpful Report

Posted 5 years ago

Good Morning David, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion!

Posted 5 years ago

“I needed a wing mirror for my Citeron Grand Picasso I was quoted over £200 by a citeron dealer £100+ by various breakers, got my brand new boxed mirror for less than £70 delivered in less than 3 days using standard royal mail delivery.what more could you wantValue &service I would recommend Wing Mirror Man to anyone”

Helpful Report

Posted 5 years ago

Good Morning Martin, Thank you for the brilliant feedback, we are really pleased that you are satisfied with the product you have received. We do pride ourselves on being a cost effective alternative to OE products without affecting the quality!

Posted 5 years ago

“nothing as when ordered over the phone was told headlights in stock , after i paid the full amount i received an emails saying one was not in stock and i would not receive until September !!!!!!!!!!! , and i would not receive refund for upto 10 days to 30 days ? In the end i received one headlight and did receive refund within 10 days in the end all good for one headllight just annoying at the beginning”

Helpful Report

Posted 5 years ago

Good Morning Christopher, We are sorry to hear that you experienced an issue with your order. Our product management team do notify customers as soon as they are aware of any delays which will directly affect you. On this occasion, we are extremely sorry to hear that this did not take place as quickly as we expect. We are pleased that you have now received a reimbursement and that the order has been partially fulfilled.

Posted 5 years ago

“Quality of item was spot on.It was well protected and packaging was superb.”

Helpful Report

Posted 5 years ago

Good Morning Chris, Thank you for the brilliant feedback, we are really pleased that you are satisfied with the product received. We do update customers throughout the order process where possible, improvements are constantly being made to ensure all customers are fully aware of the order status.

Posted 5 years ago

“Not a lot so far”

Helpful Report

Posted 5 years ago

Good Afternoon Trevor, We are sorry to hear that you have yet to receive a response. If your email enquiry is regarding a product issue, our purchasing department will be reviewing all available products and will refer back to you once they have a resolution. We appreciate your patience!

Posted 5 years ago

“Service and price”

Helpful Report

Posted 5 years ago

Good Afternoon Jim, Thank you for the brilliant feedback, we are really pleased that you are happy with our service!

Posted 5 years ago

“price is good helpful services”

Helpful Report

Posted 5 years ago

Good Afternoon Ozcan, Thank you for the brilliant feedback, we are pleased that you are happy with our service! I can see that you have opted for our Free-Shipping Service which can take a maximum of 5-7 business days to be completed, however the item was delivered within 3 days, we do truly believe this to be an excellent service!

Posted 5 years ago

“quality of product, delivery and ease of use of the website. When I received it, it took about a minute to fit..........perfect!”

Helpful Report

Posted 5 years ago

Good Afternoon Steven, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion.

Posted 5 years ago

“Still waiting on the mirror, I was told 3-4 working days, its now almost 2 weeks, no apology from staff”

Helpful Report

Posted 5 years ago

“Window regulator was good price.”

Helpful Report

Posted 5 years ago

Good Afternoon Anthony, We are sorry to hear that the product purchased and supplied was not suitable for your vehicle. We can reassure you that our free tracked return service will enable you to return the product easily.

Posted 5 years ago

“Nothing yet,still waiting for wing mirror”

Helpful Report

Posted 5 years ago

Good Afternoon Victor, We are sorry to hear that you have experienced significant delays with your order, it does appear that there has been issues which has of course affected the order turnaround. We would like to confirm that your order is being managed swiftly to ensure the order is completed as soon as possible.

Posted 5 years ago

“The item ordered arrived really quickly.”

Helpful Report

Posted 5 years ago

Good Afternoon Susan, Thank you for your feedback, our returns department work tirelessly to organise customer returns and ease the return process, if they were unable to respond as quickly as they would have liked, we can only apologise for this.

Posted 5 years ago

“The helpfulness of the staff initially”

Helpful Report

Posted 5 years ago

Good Afternoon John, We are sorry to hear that you experienced a delay with your order. I can now see that this order has been received in accordance with the information we have provided to you.

Posted 5 years ago

WingMirrorMan is rated 4.0 based on 865 reviews