WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.98

4.0 Rating 869 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, delivered very fast, great product”

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Posted 5 years ago

Good Morning Ronald, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion.

Posted 5 years ago

“Very little.”

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Posted 5 years ago

Good Morning John, We are sorry to hear that you have experienced an issue with a product that was received. Our returns policy is followed for each and every returned item, we can only apologise if you do not agree with this, you are very lucky to find a supplier who places their trust in the consumer and allowed you to return the item after the fact, we do usually find this is the case with smaller less prominent suppliers in the UK. Unfortunately, our policy is very clear and as any exchange policy in a high street store in the UK, the item must be returned prior to exchange. We are sorry that we could not assist you on this occasion.

Posted 5 years ago

“Everything was perfect. Thank you”

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Posted 5 years ago

Good Afternoon Wan, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion.

Posted 5 years ago

“Helpful and friendly service from George, especially since car is a French registered left hand drive so not a straight forward order.”

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Posted 5 years ago

Good Afternoon Angus, Thank you for the brilliant feedback, we are really pleased that you are satisfied with the service you have received.

Posted 5 years ago

“Excellent service. Fair price and the mirror arrived on time. Painted exactly to match one supplied previously. Great product”

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Posted 5 years ago

Good Afternoon Alan, Thank you for the brilliant feedback, we are really pleased that you are happy with our product and service!

Posted 5 years ago

“fast service”

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Posted 5 years ago

Good Afternoon R Ahmad, Thank you for the brilliant feedback!

Posted 5 years ago

“Fast efficient service, well informed regarding delivery.. Good value”

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Posted 5 years ago

Good Afternoon Greg, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion!

Posted 5 years ago

“The customer service person answered very quickly, understood my issue, and dealt with it, he was doing his job in the correct manner.”

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Posted 5 years ago

Good Morning Virgina, Thank you for the feedback, we are constantly making improvements to the processes we use when processing customer orders and customer returns. Thank you for being cooperative and following our return procedure!

Posted 5 years ago

“Absolutely nothing.”

Helpful Report

Posted 5 years ago

Good Morning Sarah, We are sorry to hear that you have experienced an issue with products that have been received. I have reviewed the communication on the order and can see that there are key points that have not been included in the feedback you have provided. You did confirm to us that the items had been fitted to the vehicle for over 3 months without any issues which affected the use of the items, you confirmed that the products were fitted by an individual who was not qualified to complete the job and in this process further damage to the vehicle was caused. This damage which was caused by an individual who did not have the necessary experience or tooling to complete fitment correctly then forced you to visit a MINI garage which advised you the items were not suitable. Prior to this, you were completely satisfied with the products and had not informed us of any issues. Unfortunately, we cannot accept return of any items which have been fitted to the vehicle and have been in use for a considerable amount of time. It would be extremely difficult to process a warranty claim with the advice that the customer has used the items for a long amount of time. We are sorry that we could not have been of more assistance on this occasion.

Posted 5 years ago

“Professional”

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Posted 5 years ago

Good Morning Jack, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion!

Posted 5 years ago

“Nothing, Very slow with refunds, Complied With the returns policy to the letter and it has been 12 days since the company received the parcel. NO REFUND RECiEVED YET”

Helpful Report

Posted 5 years ago

Good Morning Mike, We are sorry to hear that you have experienced an issue with a product which resulted in you requiring to return. I can see that this return case has now been closed and a reimbursement has been issued in order to complete this. We are sorry if we did not process this within the time-frame advised on this occasion.

Posted 5 years ago

“Excellent communications, and the price was good compared to others, these plus fast delivery made for a smooth process from start to finish”

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Posted 5 years ago

Good Morning Ian, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you with your requirements on this occasion.

Posted 5 years ago

“Exact match. Driver door mirror for my wife's Nissan Note. Saved loads by not buying through a main dealer. Delivery time good. I had it fitted within 20 minutes. Not bad for a novice! Will use again if needed.”

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Posted 5 years ago

Good Morning Michael, Thank you for the brilliant feedback, we are really pleased that you are happy with the quality of our products!

Posted 5 years ago

“Nothing at all seeing how you sent a wrong item that then cost me money to rectify your incompetence”

Helpful Report

Posted 5 years ago

Good Morning Nick, We are sorry to hear that you experienced an issue with a product that has been received. I can see here that you informed us that your product did not arrive in the finish that was expected, however you took your own initiative and rectified this. Unfortunately, we cannot be liable or responsible for any third party costs which we were not aware of prior to them taking place. This is standard procedure throughout the UK. If we had been notified prior to you making alternative arrangements, a complete resolution would have been offered to you.

Posted 5 years ago

“Good prompt service,good price.would recomendd to others and use again”

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Posted 5 years ago

Good Morning David, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you on this occasion!

Posted 5 years ago

“I needed a wing mirror for my Citeron Grand Picasso I was quoted over £200 by a citeron dealer £100+ by various breakers, got my brand new boxed mirror for less than £70 delivered in less than 3 days using standard royal mail delivery.what more could you wantValue &service I would recommend Wing Mirror Man to anyone”

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Posted 5 years ago

Good Morning Martin, Thank you for the brilliant feedback, we are really pleased that you are satisfied with the product you have received. We do pride ourselves on being a cost effective alternative to OE products without affecting the quality!

Posted 5 years ago

“nothing as when ordered over the phone was told headlights in stock , after i paid the full amount i received an emails saying one was not in stock and i would not receive until September !!!!!!!!!!! , and i would not receive refund for upto 10 days to 30 days ? In the end i received one headlight and did receive refund within 10 days in the end all good for one headllight just annoying at the beginning”

Helpful Report

Posted 5 years ago

Good Morning Christopher, We are sorry to hear that you experienced an issue with your order. Our product management team do notify customers as soon as they are aware of any delays which will directly affect you. On this occasion, we are extremely sorry to hear that this did not take place as quickly as we expect. We are pleased that you have now received a reimbursement and that the order has been partially fulfilled.

Posted 5 years ago

“Quality of item was spot on.It was well protected and packaging was superb.”

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Posted 5 years ago

Good Morning Chris, Thank you for the brilliant feedback, we are really pleased that you are satisfied with the product received. We do update customers throughout the order process where possible, improvements are constantly being made to ensure all customers are fully aware of the order status.

Posted 5 years ago

“Not a lot so far”

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Posted 5 years ago

Good Afternoon Trevor, We are sorry to hear that you have yet to receive a response. If your email enquiry is regarding a product issue, our purchasing department will be reviewing all available products and will refer back to you once they have a resolution. We appreciate your patience!

Posted 5 years ago

“Service and price”

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Posted 5 years ago

Good Afternoon Jim, Thank you for the brilliant feedback, we are really pleased that you are happy with our service!

Posted 5 years ago

WingMirrorMan is rated 4.0 based on 869 reviews