WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.99

4.0 Rating 865 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty sure they are running their company illegally when people try and go through the returns process and are continually ignored! It's been about a month now and still no response from your returns department! I want my money back! Scammers”

Helpful Report

Posted 2 years ago

“I ordered a wing mirror for my citroen berlingo in November 2121, received it today 2nd February, I know that getting things into country since Brexit has caused a lot of problems, so all in all I am well pleased with the service and more importantly the cost, I will certainly use them again in the future, mirror was £108 against just short of £300 from citroen garage”

Helpful Report

Posted 2 years ago

Good Afternoon Bryan, Thank you for the excellent feedback, we are extremely pleased we have been able to support your product requirements on this occasion.

Posted 2 years ago

“Buyer beware, disgraceful company. Saga started in September, ordered a passenger wing mirror for an Astra. Waited almost a month for it to arrive, not a problem as it was coming from abroad. Arrived and it was established it was for a left hand drive car and not as their own website states “Wing mirror full units purchased from Wing Mirror Man fit right hand drive only vehicles.” This is where the problems began. They would not take my word for it and insisted I obtain a trade persons letter to corroborate what I had already told them. Denied it had come from Poland even though it had a polish post mark on the packaging. Spoke to customer service; rude, over speaking and arrogant They delayed sending the return paperwork and received the mirror back on 13 December, I received my refund on the 20 January 2022. Please beware, this company is a disgrace”

Helpful Report

Posted 2 years ago

Good Morning Robert, We are sorry to hear that you experienced an issue with an item that was received, we are pleased to hear that this issue has now been resolved. If there is any further support required, please do not hesitate to get in touch with our expert customer support team.

Posted 2 years ago

“What a absolute horrible experience from start to finish only way to describe this company is rude and arrogant liars”

Helpful Report

Posted 2 years ago

“Basically, I received the invoice and it was not exactly the correct specification. I notified them that day , and they said it is correct and sent the item regardless., I then sent photos of my wing mirror showing the correct spec and upon receiving these they confirmed they would order a replacement, and be 10 days max, which i agreed to. Now 3 months still waiting and takes 24hours for a response. Very frustrating and i cant drive the car for 3 months as it is driver side. Never again. Totally avoid this lot”

Helpful Report

Posted 2 years ago

Good Afternoon John, We are sorry to hear that you have yet to receive your order. If you require support with a pending order, please feel free to get in touch with our dedicated customer support team using the contact information displayed on your order confirmation. We look forward to being able to support you with this enquiry.

Posted 2 years ago

“I shall recommend your company to friends and family. You sent me a wing mirror for my 21 year old Peugeot. It fits perfectly and the price was very reasonable. Excellent service - thank you very much. Delivery was 2 days from date of order.”

Helpful Report

Posted 3 years ago

Good Afternoon Rosie, Thank you for taking the time to provide us with your feedback, it is great to hear that we have been able to support you with your requirements on this occasion!

Posted 3 years ago

“I see that Wing Mirror Man respond to these bad reviews by suggesting buyers ring their customer service number & press option 2. The only trouble is, when you do that you have to listen to music interrupted every 10 seconds by a voice that says your call is important to them. I have just listened to this for 55 minutes before remembering I have a life to lead & hanging up. Unfortunately when automated customer service websites and "live chat" come in through the door, actual customer service goes out through the window. If your order is OK you won't have a problem with WMM. If you have any kind of problem or query with your order, you'll probably be out of pocket. Your risk!”

Helpful Report

Posted 3 years ago

“Absolutely useless company sent the wrong wing mirror cover despite having the reg of the vehicle cannot get them to take it back and also cannot get hold of them on the phone have wasted my £50 on them AVOID them at all costs a lot of sharks”

Helpful Report

Posted 3 years ago

Good Morning Geoff, We are sorry to hear that you have experienced an issue with a product that has been received. We would love to support you with this enquiry. Please contact our expert Customer Service Operations Team using the contact details below: 0161 763 0800 (Option 2) aftersales@buyitonline.ltd https://tawk.to/chat/5a9a7ca74b401e45400d5fb8/default We can then review any issues you have experienced and provide the support required.

Posted 3 years ago

“Worst place to buy wing mirrors they sent me the wrong size and I’m still waiting for my refund over a month now no reply’s from emails takes over an hour to get hold of them”

Helpful Report

Posted 3 years ago

Good Morning, We are sorry to hear that you have experienced an issue with an item that has been received. Please get in touch with our customer support team on any of the platforms below, we would love to assist you in resolving this issue. 0161 763 0800 (Option 2) aftersales@buyitonline.ltd https://tawk.to/chat/5a9a7ca74b401e45400d5fb8/default

Posted 3 years ago

“Still waiting for my wing mirror. Ordered it a month ago today. It said 12 days lead time. I’ve emailed and get no response. Tried phone and just music and wait, till I gave up after waiting over 40 minutes.”

Helpful Report

Posted 3 years ago

Good Morning Andrew, We are sorry to hear that you have yet to receive your order. Please get in touch with our customer support team using any of the contact details below so we can assist you with this enquiry. aftersales@buyitonline.ltd 0161 763 0800 (Option 2) https://tawk.to/chat/5a9a7ca74b401e45400d5fb8/default www.facebook.com/TheBuyItOnlineTeam

Posted 3 years ago

“Surprised by the 1* reviews here. I ordered a backplate for a Mitsubishi .Called up , the pleasant gentleman took the order, explained it would be a few extra days for the colour match spraying and a week or so later it arrived, perfect colour and fitted with no issues. I will use again. Cheers”

Helpful Report

Posted 3 years ago

Good Afternoon Alex, Thank you for the excellent feedback, we are extremely pleased we have been able to support your product requirements on this occasion!

Posted 3 years ago

“Ordered a mirror on Dec 9th 2020 and it is now Feb 16th. I haven't received anything yet... Not even an email. Sent a couple of emails with no reply When calling they keep you waiting for over an hour on the phone and then it just cuts out. Tried to get in contact so many times. Steer clear from this company. Going to have to complain and try and get my money back from the credit card company..”

Helpful Report

Posted 3 years ago

Good Afternoon David, We are sorry to hear that you have not yet received your order. Please do get in touch with our customer support team so they can offer support with the order and hopefully resolve this issue for you.

Posted 3 years ago

“Please do not waste your time and money with this company. I ordered a wing mirror unit after being recommended this company by my local garage. I was told it had a 14 day lead time. It took just shy of a month to receive it. I had it fitted by my garage only to find that the wing mirror did not sit properly on the base. Even when fully turned in, I could not see any part of my car, making it unsafe and unfit for its purpose! My car is a Ford Ecosport and the garage told me that they had the exact same problem with a Toyota Avensis the week before and would no longer be recommending Wing Mirror Man to any more customers. They advised that I call the company immediately. The person I spoke to was rude, unhelpful and told me simply to send the product back and that I would need to cover the costs. They also told me that once returned, I could file a claim for the costs incurred to fit the product. The garage did not charge me to remove the product and I sent it back the following day. I ordered a genuine part via Ford which arrived within 24 hours and had to pay again to have the product fitted. After receiving my refund I enquired about the claim for the £84 I paid to have their product fitted. I have been told that the amount I paid is an “expected charge” and that they will only cover the costs to have the product removed. They have failed to acknowledge that I have had to pay this charge twice, due to their shoddy product. I have been advised to check the warranty which I have never received and surprise surprise when you search for it on their website, you are met with a blank screen. I have now handed this over to a solicitor as Buy it Online Ltd have told me they will not deal with this any further. Myself and the garage will be warning everyone of this company.”

Helpful Report

Posted 4 years ago

“I ordered a manual wing mirror and they sent me an electric version. Instead of just accepting this, their assistant on live chat told me to send them a product code; he didn't tell me to look on all sides of the box, but on the item. When I couldn't find it, he told me to take photos and e-mail it to their after care team. I did so, got no reply over a weekend. They didn't answer phone calls, was left hanging for over half an hour on multiple attempts. Then when I complained about the non-response by a customer care assistant, I was passed to yet another department to deal with the return. All I wanted was a like-for-like replacement with the item I actually ordered, I wasn't seeking a cash refund. I would expect a company to proactively help in a situation like this. Instead they wasted over a week of my time including the delivery period, as well as hours of time trying to get through to their unanswered phones and dealing with incorrect chat information. Do not use this company. They make silly mistakes and simply do not care about their customers when it happens.”

Helpful Report

Posted 4 years ago

Good Afternoon Gerry, We are sorry to hear that you have experienced an issue with a product that has been received. It is clear by our fantastic feedback from thousands of customers that customer experience and satisfaction is at the forefront of what we do. Sometimes mistakes do occur, however we do always aim to rectify as quickly as possible.

Posted 4 years ago

“brilliant service 100% would use these again”

Helpful Report

Posted 4 years ago

Good Afternoon Pete, Thank you for the brilliant feedback! We are extremely pleased we have been able to assist you with your product requirements on this occasion!

Posted 4 years ago

“As yet the 10 /7/ 20 although payed in full. I have not received the mirror ordered. Regards D. Anderson”

Helpful Report

Posted 4 years ago

Good Afternoon David, We are sorry to hear that you have not yet received your order. Please do not hesitate to contact our customer support team should you require any additional information regarding the current status.

Posted 4 years ago

“Item delivered quickly and the colour matched. Fitted fine.”

Helpful Report

Posted 4 years ago

Good Morning Chris, Thank you for the brilliant feedback, we are extremely pleased we have been able to assist you with your enquiry on this occasion

Posted 4 years ago

“They followed up a query with offering me a replacement window regulator.”

Helpful Report

Posted 4 years ago

Good Afternoon Chris, Thank you for providing your feedback. We do provide online video fitting advice, each product packaging includes a QR code which can be scanned by your mobile device. This then refers you to the online installation video for your particular item.

Posted 4 years ago

“Excellent value, excellent service.”

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Posted 4 years ago

Good Morning Philip, Thank you for the brilliant feedback, we are extremely pleased we have been able to assist you on this occasion!

Posted 4 years ago

“Quick delivery, 2 days before I expected to be. Mirror quality is on high end for bargain price. Very good experience with wingmirrorman”

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Posted 4 years ago

Good Morning Damir, Thank you for the brilliant feedback, we are really pleased that we have been able to assist you with your product requirements.

Posted 4 years ago

WingMirrorMan is rated 4.0 based on 865 reviews