Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,079 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 20th January 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery failed”

Helpful Report

(Online) - Posted 3 months ago

HI Daria, Thank you for your review. We note that you have only given us 4 out of 5 stars and mention that delivery failed. Checking back, I cannot see any contact from yourself regarding a failed delivery. Checking FedEx tracking, it appears that your delivery was made on Wednesday 4th December at 15:51pm - if you have not received your order successfully could you kindly contact us at sales@wilkinson.co.uk or on 01772 252188 and we'll be more than happy to assist you if required. Kind regards, Wilkinson Cameras

Posted 3 months ago

“Your services were absolutely brilliant and I received everything I wanted, thank you. One parcel was delivered via parcel force and that was atrocious due to them not delivering it about a week later than originally agreed upon. They are where my disappointment lays whereas you’re service was brilliant.”

Helpful Report

(Online) - Posted 4 months ago

“Very easy to order from the website, emails confirming everything and order sent out very quickly. My only issue was they didn’t include the full tracking number in the email. As a result when my parcel was delayed at the parcel force depot I was unable to track it. I called Wilkinson and they rectified the issue very quickly”

Helpful Report

(Online) - Posted 5 months ago

“Purchased Canon R5 mk11 + RF24-105mm kit cannot fault customer service or fast delivery, my only bugbear is I did not really want lens (only way I could get R5 for hols booked in Sept! ) & when enquired if they would buy it back they offered a paltry £650 vs list price of £1300-1400 ,couldn't be listed as A1 + as no box was excuse ??? ridiculous ! ,& I reckon it would be listed at around £1000 giving a massive profit !! We are totally ripped of in Britain! live & learn ,puts off dealing with them again !!!”

Helpful Report

(Online) - Posted 6 months ago

“Camera arrived in perfect condition and they also offered the most competitive price even with the camera being brand new! Only reason I take one star of is due to the use of FedEx who are always a pain when trying to track your package.”

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Posted 8 months ago

“Excellent product delivery on time.”

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Posted 8 months ago

“Manfrotto 230 Tripod SNOW shose, them are very well made and on very sfot ground.”

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Posted 8 months ago

“Camera arrived on time and in good condition. Good service.”

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Posted 9 months ago

“Customer service was very good. They explained it properly before purchase and quite pleased to see after item arrived too!”

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Posted 9 months ago

“Great place to purchase from, great competetive price, fast response and easy to deal with. I would only suggest they speak to the courier compnay as they left a £2000 worth product on the front of the buiding and left. I'm aware this has nothing to do with Wilkinson Cameras itseld but please feedback with them. Purchased from them for the first time and would rate Wilkinson great so far though!”

Helpful Report

Posted 10 months ago

Thank you for your feedback. From checking the tracking with regards to your order delivery we can only apologise on behalf of the courier that the parcel was delivered without you being present to receive the parcel, image shows that the parcels was left in what we assume is the 'parcel room' for your location. You will have received sms/email notification with regards to ETA of your parcel. We hope you do enjoy using your new equipment Kind Regards, Wilkinson Cameras

Posted 10 months ago

“Parcel arrived the next day as requested, unfortunately the items packaging inside the outer cardboard packaging was crushed but no damage to the item I had ordered. The score reflects the packaging only. The merchandise and service would be 10.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, on occasions outer packaging can be damaged during transit however we do pack our orders very well ensuring there is plenty of internal packing to protect the item(s) inside, we hope you enjoy using your new equipment.

Posted 10 months ago

“The service I received was excellent, as was the item I purchased. The reason for my not giving a five-star rating was the amount od packaging used. I bought a lens hood, which came in its own box. This box was then placed inside a large box, which was padded with air-filled plastic bags. The use of such a large box and the padding seemed completely unnecessary, when something like a simple jiffy-type bag (at most) would have been quite sufficient. In this day and age, when we should all be cutting down on waste as much as possible, I find this degree of over-packaging very disappointing. I will not give a 'recommendation' rating as I never recommend anything to anyone, who might blame me if their experience is not as good as mine, for any reason.”

Helpful Report

Posted 10 months ago

Thank you for your feedback we hope you enjoy your new equipment, with regards to packaging we reuse what packaging with receive from the suppliers so you may find the box size doesn't suit the item however it is packaged to ensure there is no damage to the item inside.

Posted 10 months ago

“I needed a replacement lens hood for my Nikon P1000. I ordered over the website. After about a week or so the lens hood arrived well packed in a box.”

Helpful Report

Posted 11 months ago

“Process of online ordering was smooth. Only problem was that the chosen courier’s (FedEx) system wouldn’t allow me to change the delivery date so I had to rely on a neighbour being in to take delivery.”

Helpful Report

Posted 11 months ago

“I was very happy to find the item I wanted at a very good price, but not so happy with a delivery charge of £5.95, considering that the item was relatively inexpensive, as well as being small and very light. I had to delay delivery by a day which entailed clicking on a Fed Ex email link. New delivery date was confirmed , but then I received a very dodgy text straightaway , which was obviously not from FedEx , but related to a delivery. Too much of a coincidence, so I think some hacking was invilved . Needless to say, I did not click on that link. Item arrived on requested day, so overall, everything was oretty good.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Competitive price, quick delivery.”

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Posted 1 year ago

“Incredibly quick delivery. Easy to use payment. Receipts followed.”

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Posted 1 year ago

“Dood service shame about the delivery”

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Posted 1 year ago

Good Morning, Thank you for the feedback, upon checking the delivery of your parcel we can see it arrived within the 3-4 working from when the order was placed. We do hope you enjoy your new purchase. Kind Regards Wilkinson Cameras

Posted 1 year ago

“Sorry I cannot write a review as this item is a Christmas gift so I know nothing about this.”

Helpful Report

Posted 1 year ago

Wilkinson Cameras is rated 4.9 based on 6,079 reviews