Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,048 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 20th January 2025

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast turnaround with the delivery and good information when there was a small delay.”

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Posted 1 year ago

“Purchased a used mint Fujifilm XF 33mm F1.4 lens for Wilkinson Cameras. It arrived the next working day and was in as new condition in a well packaged and protected box. Good to see that no plastic bubble wrap was used.”

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Posted 1 year ago

“Really excellent service. Bought item very easily online and it came more quickly than expected with lots of updates and communication from Wilkinson advising me on delivery etc. Was also quite a bit cheaper than all other outlets for this item…..Recommend!!”

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Posted 1 year ago

Thank you so much for shopping with us and for taking the time to leave a 5-star rating! We are so glad to hear that you had an enjoyable shopping experience and that everything went smoothly. We hope you love using your new purchase and hopefully we will see you again in the future. Thanks again!

Posted 1 year ago

“Great prices, great availability and great service. Thanks!”

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Posted 1 year ago

Thank you for your 5 star rating! We really appreciate your kind words and are so happy to hear that you had a great experience. Thanks for shopping with us and we hope to see you again in the future.

Posted 1 year ago

“great service, packaging was ott but the bit arrived in perfect condition.”

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Posted 1 year ago

Thanks so much for shopping with us and taking the time to leave a review. I thought I'd just take a minute to reassure you about the packaging. Most of our packaging is recycled. We re-use every bit of bubble wrap, polystyrene and void filler that comes into our warehouse to pack our parcels. We also re-use every cardboard box that comes into us and shred those we can't use to make internal protective packaging. This way we can avoid using plastics like bubble wrap. Because we try to reuse as many boxes as we can, sometimes this means that your box might seem a bit bigger than is necessary for the item you're receiving - but we think this is better than creating more waste! Please help us to continue this cycle by recycling as much of your packaging as possible. The void filler we use can be dissolved in a sink and most local councils have a cardboard recycling collection. Hope this helps and thanks again, Wilkinson Cameras

Posted 1 year ago

“Only been dealing with Wilkinson cameras for a short while but staff are great in the Liverpool and Southport shops. Plenty of help and advice. I feel if I have any issues I can approach them and they’ll always help. Thanks guys.”

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Posted 1 year ago

Hi Chris, Thank you so much for taking the time to leave a review - we will let the two stores mentioned know. We're so glad to hear you've had great service at our stores. It's great to hear that you feel you can approach us and know that you will always get the help and advice you need. We will always advise and support, both before and after a sale! Thanks for shopping with us and we hope to see you many times in the future. Thanks again, Wilkinson Cameras

Posted 1 year ago

“I bought a 16 instant photo Polaroid 600 film and when it arrived it was 8 instant photos and which is what was showing on the website and when I contacted them, they said it was an error with their website. I returned it because it was cheaper else where and out of principle. Be careful on the website and check everything!”

Helpful Report

Posted 1 year ago

Hi Emma, We're sorry that one of the images shown on the listing incorrectly showed a 16 shot film. The other image, main description and price of the item did clearly show that it was an 8 shot pack. We have checked with competitors and the price is correct for this item. Due to this image error, which was immediately addressed when you raised the issue with us, you were provided a free returns label and had your item refunded upon return. We fully hold our hands up to making a mistake and adding an incorrect image and apologise for any inconvenience this has caused. We do feel a 1 star review is a little harsh though and would like to ask that you would consider revising your review in light of the speed of service we provided, our swift action and immediate resolution to your problem. Regards, Wilkinson Cameras

Posted 1 year ago

“Won't deal with these Cowboys again.”

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Posted 1 year ago

Good morning, We leave very detailed notes about customer interactions and orders on our systems, which has allowed me to look into this for you. I have also spoken with the staff member you spoke to so poorly on the day you called us. You placed an order for a pre-owned item located at one of our stores, choosing a next working day delivery. Your order was placed at 14.17pm on April 4th. You were emailed the following, at 14.28pm the same day, “Thank you for placing an order with us. Unfortunately, collection at the item's location has already been made for today. The order shall be dispatching tomorrow. We do apologise for any inconvenience. Kind regards, Wilkinson Cameras.” Your next working day postage charge was refunded. You called the following day, April 5th, and were extremely rude and dismissive towards our staff members. At this stage you asked for more information about the pre-owned item you had already purchased, including demanding we gave you a shutter count for the camera and becoming very rude when it was explained that it would be impossible to get this as the item was in transit. You then complained about the items included with the camera, despite these being clearly listed on the website and you not having yet received the camera. We found you extremely difficult to deal with and your attitude towards our staff members was unacceptable. Whilst we appreciate it would have been frustrating to not receive the camera on the day you hoped, we contacted you and apologised within 12 minutes and refunded the expedited postage charge. Despite our best efforts, you were consistently abusive and extremely rude towards our staff members, who remained calm and polite with you regardless of the way you were speaking to them. You did say you were going to refuse the delivery as you didn’t want the camera if it didn’t include a flash. However, seeing as we haven’t heard from you since that day and can see that your camera was successfully delivered, we assume that you are happy with your purchase. I’m afraid we will not tolerate the kind of behaviour you demonstrated towards our staff members, so we wish you the very best of luck dealing with other companies in the future. Customer service staff are not there to be shouted at and abused down the phone. Should you decide to order with us again in future, we will need to seriously consider whether to accept your order based on your treatment of our staff on this occasion. Regards, Wilkinson Cameras

Posted 1 year ago

“I bought a Sony DSC-HX99 from Wilkinson Cameras , as it was the only available one that I could find in UK. It arrived with no problems, but on opening the package I found that the box containing the camera had been opened, as the seal was broken. When I called, the lady apologised and said that I should have been informed when I bought it, as it had been shown to customers previously, but not used. Absolutely no other issues, so will have no problem buying from them again.”

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Posted 1 year ago

Hi Anthony, Thanks for taking the time to leave a review. We're so sorry that you weren't informed that the seal had been broken before we dispatched your camera! Sometimes this happens due to customer's in-store wanting to look at a camera or look at the box contents when there is only one left in stock. Our online team would normally be informed of this and you would be contacted to avoid the concerns you had when opening the box. Thanks so much for your understanding and we hope you're enjoying using your new camera. Regards, Wilkinson Cameras

Posted 1 year ago

“Excellent package, and very speedy delivery!”

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Posted 1 year ago

Thank you so much for taking the time to leave a review! We appreciate your kind words regarding the excellent package and very speedy delivery and hope to see you again in the future. Regards, Wilkinson Cameras

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

“Great item, better than described, great price, quick delivery, what's not to like. Thank you all at Wilkinson Cameras.”

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Posted 1 year ago

Hi Stephen, Thanks for shopping with us and for taking the time to leave a review! We hope you love using your new flash and get some great results from it. Regards, Wilkinson Cameras

Posted 1 year ago

“Best price & quick delivery Item exactly as described”

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Posted 1 year ago

Thank you Robert for your 5 star rating! We are pleased to hear you were happy with the price, quick delivery, and that the item was exactly as described - we hope to see you again in the future! Regards, Wilkinson Cameras

Posted 1 year ago

“I recently purchased a lens. It was dispatched with great speed and was well packaged. It arrived earlier than expected bearing in mind I chose free delivery. I have purchased from Wilkinson Cameras before and am completely happy with their service. They are a retailer that can be trusted.”

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Posted 1 year ago

Thank you so much for taking the time to leave a review. We really appreciate your kind words regarding our quick dispatch and excellent packaging of your new lens. We're very pleased to hear your package arrived earlier than expected. Thanks so much for shopping with us and for being a repeat customer - it's really appreciated! Regards, Wilkinson Cameras

Posted 1 year ago

“What a really great company to deal with. With prompt replies to email questions and very fast despatch, there's nothing more that a company can do really. We've used Wilkinson Cameras before and will certainly do so again.”

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Posted 1 year ago

Thank you Colin, for your 5 star rating. We appreciate your support and greatly value your repeat business. We are so pleased to hear that you are happy with our customer service and look forward to seeing you again in future. Thanks again! Regards, Wilkinson Cameras

Posted 1 year ago

“Professional, friendly, went out of their way to be helpful. Ensured that my visa photographs were exactly as required. Cheaper than expected & very much worth the price. Highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so grateful for your kind words about our professional and friendly service. We are delighted that you were pleased with the outcome of your visa photographs and we appreciate your recommendation and look forward to assisting you again if you need us. Regards, Wilkinson Cameras

Posted 1 year ago

“Nice people , polite easy to deal with. Would recommend”

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Posted 1 year ago

Hi Jeff, Thank you so much for taking the time to leave a review. We truly appreciate your kind words regarding our friendly and helpful staff and for recommending us to others. Regards, Wilkinson Cameras

Posted 1 year ago

“Bought a used lens. Delivered quickly and exactly as graded. Will buy used again from Wilkinson's”

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Posted 1 year ago

Thank you so much for the 5 star rating! I'm glad that you had a positive experience when you bought a pre-owned lens from us. We take pride in providing customers with items that are delivered quickly and exactly as graded so we're glad to know that we were able to meet your expectations. We look forward to providing you with quality used gear again in the future! Regards, Wilkinson Cameras

Posted 1 year ago

“I’m an event and wedding photographers and this was my first time ordering from Wilkinson, and they were great. The best price anywhere, and very fast free delivery, had it all a day after they sent it out. Very pleased, can highly recommend them.”

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Posted 1 year ago

Hi Owen, Thank you so much for taking the time to leave a review. We are so glad to hear you had a great experience and that you were pleased not only with our great prices and fast delivery, but also with the overall service. We really appreciate your trust in us, especially as an event and wedding photographer - and we hope you will continue to use our services in the future. Thanks again, Wilkinson Cameras

Posted 1 year ago

“I got the wrong model of the camera I ordered but I called the team and they handled it pretty quickly, unfortunately what I wanted was out of stock but I appreciate how swiftly the team got back to me, I have now returned the camera.”

Wilkinson Cameras 2 star review on 11th April 2023

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Posted 1 year ago

Hi Ray, We strive to deliver a great customer experience to all our customers, on this occasion it would seem that the wrong item has been delivered to you as you have mentioned. As per our previous communications our investigations so far indicate that this error has been caused because we have received the incorrect item from the Blackmagic suppliers. We will continue to investigate this upon the return of the camera. Please accept our sincere apologies for this error and for any inconvenience caused by it. We will process the refund as requested when this item is returned, however, if you decide that you wish to receive the correct item then please let us know. If we can be of any further assistance, then please do get in touch Thank you for shopping with us. Kind regards Wilkinson Cameras

Posted 1 year ago

Wilkinson Cameras is rated 4.9 based on 6,048 reviews