Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,079 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 20th January 2025

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Wilkinson Cameras for a number of years now through their online offering. Ordering has always been hiccup free and delivery next day without fail. Totally reliable.”

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(Online) - Posted 4 weeks ago

“Brilliant shop”

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(Online) - Posted 4 weeks ago

“Very straightforward transaction, fast delivery with excellent communication.”

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(Online) - Posted 4 weeks ago

“Excellent service”

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(Online) - Posted 4 weeks ago

“Have now bought two pre-owned lenses and both are superb. You would honestly think they are brand new. Cannot fault service and delivery”

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(Online) - Posted 4 weeks ago

“Purchased used at the best price I could find, the lens arrived quickly and was well packaged. Described as being in good condition, apart from a non OEM lens cap I really can’t find any marks, scratches or signs of use. A very happy customer.”

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(Online) - Posted 1 month ago

“I was a little nervous ordering from a site I hadn't used before but I couldn't fault this company. Order received very quickly and well packaged. Good email communication at each stage. Have not used items yet as for an event in the summer but all looks to be in order. Would recommend.”

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(Online) - Posted 1 month ago

“Previously had good experiences, but unfortunately, their complaints process does not reflect that. When issues arose, they were dismissive and inconsiderate. They prioritise their own terms first, and customer rights second.”

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Posted 1 month ago

Good afternoon, We’d be happy to address any concerns you have but unfortunately as no information has been provided and the review is anonymous, we cannot properly investigate any claims made within. Please email sales@wilkinson.co.uk with the relevant information so we can look into this for you. Regards, Alex | Wilkinson Cameras

Posted 1 month ago

“Excellent, fast delivery of a much sought after product. Well-packaged and good to see that the company re-uses external packaging to reduce waste. Will definitely purchase again from Wilkinson Cameras.”

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(Online) - Posted 1 month ago

“Our experience with Wilkinson Cameras has been appalling. We purchased an Epson V850 scanner for £849, intending to digitise and preserve old family photographs (following recent family losses), only for it to arrive faulty, with loose glass, internal debris, and disengaged transportation locks. We reported these issues well within the first 48 hours of receiving it, and Wilkinson Cameras initially acknowledged the issues, and approved the return without contest. While preparing it for return, we noticed that the already loose and clearly compromised glass had cracked. We immediately called Wilkinson Cameras, who assured us that this was fine. Due to safety concerns, we asked if we could remove the broken glass before returning it, and they explicitly permitted this, even suggesting we wrap it up. Despite this, once they received the return, Wilkinson Cameras completely reversed their stance, falsely implying we caused the damage somehow, questioning our original emails, and ultimately refusing a refund. Their reasoning was that we had "tampered" with the unit—by removing the very same broken glass they told us to remove. We unscrewed the unit to do this safely, rather than risking further damage by pulling the glass out from the middle. Had we not removed it: 1. The broken glass could have damaged the scanner’s electronics directly beneath it (carriage, sensors, etc.). 2. The broken glass could have posed a safety risk to anyone else handling it. Additionally, if we had returned the parcel without first separating the broken glass, we would have also been in violation of the courier’s terms—the same courier Wilkinson Cameras arranged. -It’s okay, though, as Wilkinson Cameras explicitly authorised us to remove the glass during a phone call, ensuring the return complied with courier regulations. The dilemma is that if they stand by this, they must also admit they knowingly allowed us to remove the glass—completely undermining their own claim that we "tampered" with or "modified" the item. The simple fact of the matter is that common sense dictated we wouldn’t leave an almost £1,000 scanner with broken glass sitting in the middle of it, right above delicate electronics. We removed the casing that housed the glass, carefully took it out, and wrapped it separately to ensure a safe return. Instead of dealing with our case with any level of apprehension or consistency, Wilkinson Cameras have contradicted their own advice, ignored key facts and attempted to shift liability onto us. In short, this experience has been disgraceful. My partner, an NHS nurse, has had to take time off work because of this, which is completely unacceptable. We strongly urge caution when dealing with Wilkinson Cameras, especially if you receive a damaged item. While they may be good in other areas, their handling of this situation has been nothing short of terrible.”

Helpful Report

Posted 1 month ago

Dear Christopher, We are sorry to hear that you are dissatisfied with your experience. However, we must clarify several points regarding your version of events. 1. Initial Reported Issue: Your first concern raised was the presence of debris beneath the glass, followed by a report that the glass felt loose. These were the grounds on which a return was originally authorised. 2.Damage to the Scanner: At no point was the scanner reported as arriving with a cracked glass panel. Instead, you later informed us that the glass had cracked after use. The scanner was then further disassembled, with screws removed to access internal components. This level of disassembly goes beyond what would reasonably be expected of a customer handling a return and is not something we would have advised. 3. Tampering & Warranty Voidance: The extent to which the scanner was dismantled, including the removal of screws and internal components, constitutes tampering. As per the manufacturer’s warranty and our terms and conditions, unauthorised disassembly voids warranty coverage. 4. Contradictory Statements: You have referenced using the scanner in multiple emails, yet also claim that it arrived in an unusable condition. Additionally, you have stated that the transportation locks were disengaged upon arrival, yet later referred to the glass being loose as the primary issue. If the glass was already loose upon receipt, this would have been immediately evident and could have been reported in your initial communication. 5. Phone Call Misrepresentation: We have no record of advising you to remove the glass panel from within the scanner. Our team was only made aware that the scanner had been dismantled when it was returned in that condition. 6. Involvement of a Third Party: We note that your partner is now referenced as being involved in the handling and return of the scanner, as well as the distress caused by this situation. To our knowledge, we have only dealt with yourself and the original bill payer. While we understand that product issues can be frustrating, we are unsure why your partner’s involvement in this matter has contributed to the level of distress described. We acknowledge within your complaints you have made reference to the Consumer Rights Act 2015, and your mention of a Section 75 claim throughout these matters. As these are legal matters, we will not be commenting further on this case at this time. However, we stand by our decision based on the evidence provided. Should you wish to further escalate your concerns further, you are welcome to do so through the appropriate channels. Best regards, Alex | Wilkinson Cameras

Posted 1 month ago

“We ordered from you because the man we talked to in your Preston shop was very informative and helpful”

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(Online) - Posted 1 month ago

Hi Matthew, Thank you for your wonderful review! We're so pleased to hear that our team member at the Preston store was informative and helpful. We always strive to provide the best advice and service, so it’s great to know we met your expectations. We appreciate your order and hope to see you again soon! Best regards, Alex | Wilkinson Cameras

Posted 1 month ago

“Very efficient.”

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(Online) - Posted 1 month ago

“I would like to express my thanks to Matthew at the Liverpool store who dealt with an issue with a pre-owned camera efficiently, and he was friendly and professional throughout. I look forward to visiting the store again soon.”

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Posted 1 month ago

Hi Alan, Thank you for your fantastic review! We're delighted to hear that Matthew provided such friendly and professional service while resolving the issue with your pre-owned camera. We’ll be sure to pass on your kind words to him! We look forward to welcoming you back to the Liverpool store soon. 😊 Best regards, Alex | Wilkinson Cameras

Posted 1 month ago

“Fabulous fast delivery!”

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(Online) - Posted 1 month ago

“Great customer service and quick delivery.”

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(Online) - Posted 1 month ago

“Excellent service from Wilkinson camera as expected, purchasing, finance and delivery all straightforward and worry free. Highly recommended”

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(Online) - Posted 1 month ago

“Can't fault the service picked a camera from website and it was delivered on time no hassle at all”

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(Online) - Posted 1 month ago

“My old Canon Selphy was no longer supported on my current setup at home, so I ordered a new Selphy CP1500. Wilkinson's offered the desired item at a good price and I received it a couple of days after having ordered it. Haven't yet set it up, but, as a Canon camera afficionado, I'm sure it will easy.”

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(Online) - Posted 1 month ago

“Excellent service.”

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(Online) - Posted 1 month ago

“Excellent service snd products. very quick delivery. Cannot be faulted”

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(Online) - Posted 1 month ago

Wilkinson Cameras is rated 4.9 based on 6,079 reviews