Wilkinson Cameras Reviews

Name: Wilkinson Cameras
Rating: 4.88

4.9 Rating 6,048 Reviews

99 %

of reviewers recommend Wilkinson Cameras

4.9

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Wilkinson Cameras 5 star review on 20th January 2025

444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Goods arrived promptly. Return service brilliant. Would shop here again.”

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Posted 1 year ago

“Very helpful when on phone to them, product arrived in mint condition packaged very well and on time”

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Posted 1 year ago

“Do not buy from here I placed an order for 5 scanners for my offices and they take your money and then cancel your order with no explanation Very poor service”

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Posted 1 year ago

Good afternoon Scott, We tried to contact you by phone and a voicemail was left asking you to get in touch. This was at approximately 13.09pm a couple of hours after your order was placed. Your payment was cancelled and refunded to the original payment method at 16.35pm the same day. We have not "take(n) your money" as you infer in your review. At 16.56pm you were sent and email with the below order update comments included: "Hi, Thank you for placing your recent order. Unfortunately, we will not be able to fulfil this order. Certain anomalies have arisen with this order which we have not been able to satisfactory understand and as such the order will be cancelled and the monies refunded to the original payment method. Kind regards, Wilkinson Cameras" You can see that we tried to contact you in various ways and gave you ample time to get back in touch with us. On the day you placed your order, a second, identical order was placed to your address under a different name. Upon speaking to a person using the phone number on this second order, for the exact same products, we asked why two identical orders had been placed to one address. It is most unusual for a household address to buy 10 matching scanners. The person on the phone said that no one else had placed an order and didn't seem at all concerned or confused that someone was using his address and had placed an identical order. This person was told that their order would be cancelled due to the unusual nature of the two orders. They didn't seem at all phased by this either. Unfortunately, the activity surrounding these two orders is very unusual and highly suspicious. Where there is any doubt about the authenticity of an order, further checks will be carried out and the order cancelled where necessary. It was assumed that the address is operating as a mail forwarding operation or similar - you will note in our Terms & Conditions that "We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice." We did, in this case, provide notice. Regards, Wilkinson Cameras

Posted 1 year ago

“Great service from Wilkinson.”

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Posted 1 year ago

“Great service both via the telephone and in the shop. Will keep using them 👍”

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Posted 1 year ago

“Very helpful and knowledgeable service from the man at Warrington branch. Fair price for trade in and the lens I got was also well priced”

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Posted 1 year ago

“Very pleased with customer service and speed of service. Ordered a Billingham Rucksack and received it the next day !!😊 highly recommended. Would definitely deal with Wilkinson Cameras again.”

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Posted 1 year ago

“Brilliant price and excellent next day delivery service,highly recommended”

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Posted 1 year ago

“Recently bought a camera from your Kendal store, really satisfied with the advice and help. A few days later rang the shop to order an additional lens. They did not have it in stock but they suggested I ordered it from the online store. This I did but when it arrived I had ordered one with the wrong fitting. Visited the Kendal shop again and they quickly resolved it, taking back the incorrect lens and ordering the correct one. Great service. That's why I like to use real shops rather than buying online.”

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Posted 1 year ago

“We spent some time at the Carlisle branch recently trying to get our heads around which was the best scope for us to buy. The staff could not have been more patient and helpful. It took us a while to come to a decision, but there was no hard sell or pushiness from them, they answered lots of questions and helped us come away with the right product for us - super customer service!”

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Posted 1 year ago

“Painless buying and delivery process, with good communication.”

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Posted 1 year ago

“Great people to deal with, either online or in store.”

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Posted 1 year ago

“I bought an item from Wilkinson and it arrived well on time, very well packed and to the spec expected. I realised the item although being a lovely piece of kit was not what I needed. I phoned Wilkinson's regarding returning the item (as new) and was given all the help needed to obtain a refund which was very quickly dealt with. I will certainly look to use this company again.”

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Posted 1 year ago

“Great service. Ordered 6:30 pm. Was despatched next morning at 08:20. Arrived in perfect condition and was as ordered. Couldn't ask for more.”

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Posted 1 year ago

“Purchased a Samyang 50mm 1.4 prime lens. The product was delivered quickly and was a described at a very competitive price.”

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Posted 1 year ago

“Excellent service, the item arrived earlier than expected.”

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Posted 1 year ago

“Simple and straightforward as usual Thank you”

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Posted 1 year ago

“Excellent service all round. Seamless purchasing journey and delivery was very swift too. Item was as described in fantastic condition. Will surely be a returning customer in the future. Thank you kindly.”

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Posted 1 year ago

“Excellent and rapid service.”

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Posted 1 year ago

“I bought a used Sigma 150-600mm dg os + 1.4x Sigma extender and it arrived in 2 days in perfect condition and looks new and works like a new lens, the lens was very well packaged and arrived with no damage. I wish all camera retailers were as good as Wilkinson Camera's as cannot fault anything and i will shop here again. Regarding the lens brilliant bit of kit and built like a tank....ya need a good solid tripod to use it for video as its very heavy....i have been using my heavy duty monopod with a gimbal head fitted and it works great for shooting wildlife/birds/motorsports. I would 100% recommend Wilkinson Camera to anyone wanting a great deal from a great company.”

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Posted 1 year ago

Wilkinson Cameras is rated 4.9 based on 6,048 reviews